Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristy Butler

Kootingal,NSW

Summary

Highly accomplished National Manager with a proven track record of exemplary leadership and dedication to ongoing development and growth. I am a passionate leader who thrives on fostering a culture of motivation and empowerment within teams. With a keen focus on stakeholder relationship building, I consistently exceed expectations by cultivating strong partnerships and ensuring alignment with organizational objectives. My commitment to fostering a cohesive and driven team dynamic drives sustainable success and innovation.

Overview

9
9
years of professional experience

Work History

Office Administration

  • Customer Service, Word processing, Microsoft Word, Microsoft Excel, Database, Spreadsheets, Outlook, Internet/ Chrome, Accounts Payable, Invoicing, Filing, Excellent Phone Techniques, Medical, Commander Phone System, Payroll, Use of Preceda Payroll system, Continuous Quality Control Officer

Retail

  • Customer Service, Cash Handling, Till Balancing, Banking, Conflict Resolution, Eftpos Transactions, Stocktaking, Ordering, Accepting Deliveries, Use of Breeze System, Use of Opera System, Merchandising, Staff Training

National Manager, Assessment Services

Aspire4Life
06.2023 - Current
  • Providing leadership and the national management of service delivery for the Aged Care Assessment Service in our contracted regions
  • Expert knowledge and currency for Aged Care Assessment Service programs being delivered, ensuring comprehensive knowledge of the program, relevant legislation and the deliverables as outlined in the related funding agreements
  • Actively monitor and manage activities to ensure service viability and sustainability
  • Ongoing monitoring of our assessment, care planning, goal setting and take actions to ensure that it is underpinned by our Grow Bold missions and considers the eight (8) domains of wellbeing; ensuring clients have the ability to live independent, healthy and connected lives for as long as possible
  • Documentation of client care issues and needs, delivery of product and service options to meet these needs as well as ensuring contractual KPIs and quality obligations are achieved
  • Service activity trends and themes are monitored and remedial strategies are implemented and actioned in a timely manner to ensure excellent staff and customer experiences are achieved
  • Completion of all external and internal reporting requirements within the required timeframes, ensuring content accuracy and comprehensive completion relevant to the report requirement
  • Undertaking key tasks in response to severe weather, emergency and disaster events in accordance with the Aspire4Life Emergency Management Plan and procedures
  • Actively monitor client satisfaction surveys/feedback, service experience data and activity reports
  • Working with the wider management team to identify trends and take action to ensure client experience expectations and service standards are being met
  • Monitoring the response times to client queries and requests and follow-up on any issues, matters, requests, suggestions, feedback, complaints provided by clients and their carers to ensure we are responsive
  • Leading the resolution of complaints ensuring these are captured, acted on and resolved within required time frames and a positive experience is maintained for clients
  • Actively contribute to the strategy development, risk planning and operational planning processes
  • Managing and maintaining services structures, systems, policies, processes and data collection to meet government funding, ISO compliance, quality, risk management and regulatory requirements
  • Actively involving the workforce at all levels in idea generation, innovation, problem solving and change initiatives, ensuring staff are well consulted and feel a part of any change initiative or services transformation and development
  • Managing the implementation of change initiatives, follow up and action findings and recommendations from audits, quality checks etc in the Aged Care Assessment Service ensuring that both client and workforce impacts are identified and managed
  • Building, fostering and maintaining excellent relationships with key stakeholders, as outlined in the Stakeholder Engagement Mapping, across the Aspire4Life service footprint to achieve successful client outcomes
  • Representation of Aspire4Life at relevant industry events, working groups and network events Maintain strong internal working relationships and networks to support efficient operations, team performance and effective strategy and service execution
  • Participating in and lead delegated projects as detailed in strategic and operational plans
  • Contributing to the development of business cases, submissions and tenders that will serve Aspire4Life’s strategic and operational objectives
  • Leading and managing workforce planning activities for the Aged Care Assessment Service including resource and leave management, to ensure continuity of service delivery for our clients and delivery of KPIs
  • Leading by example, including role modelling the Aspire4Life values, invigorating our workplace as a positive, energetic, welcoming and supportive culture
  • Conducting and participating in professional support and supervision meetings/performance reviews and performance management
  • Demonstrating a duty of care for staff and utilise appropriate resources to support staff members' mental and physical wellbeing.

Regional Lead

Aspire4Life
11.2019 - 07.2022
  • Provide quality leadership for 3 regions across NSW
  • Provide one on one support fortnightly on an individual basis to all team members, this included coaching, mentoring and professional development
  • Provide the opportunity for talent mapping/succession planning
  • Assist the team to have a greater understanding of Aspire 4 Life and the values we live by
  • Conduct reflective practice sessions bi-monthly
  • Review Neptune and the Data Portal regularly to ensure the team is meeting the inherent requirement of the role
  • Complete score card and 120 review with all staff and submit stats to the National Manager
  • Understand the assessor regions, travel requirements and working with the team to ensure safety measures in place when travelling and when attending a clients home
  • Travel to support the remote team, provide an opportunity to observe an assessment being conducted
  • Support the team by giving them the time to debrief if the day hasn’t gone to plan, take the time to listen and give guidance
  • Support the team with wellbeing checks, utilising outside resources for the team if they need additional support
  • Understand all the policies and procedures involved with Aspire 4 Life and the assessment team
  • Participate in regular senior leadership reflective practice sessions
  • Attend and participate leadership conferences
  • Recruitment of new team members, conduct interviews and selection process
  • Support and conduct orientation and buddy days
  • Thorough understanding of the Neptune feedback process
  • Thorough understanding of the Non-work-related and work-related injury forms and the process that is followed
  • Working closely with workforce to ensure the safe return to work for employees
  • Chair for the Innovation committee- looking at ways to move forward in the ever-changing aged care system
  • Work with and understand the key stakeholders within the company
  • CI- approval of time sheets and leave
  • Regular visits to the Coolangatta office
  • Attend regular weekly meetings via Microsoft Teams
  • Regular community interagency meetings within the regions I oversee.

Home Support Assessor Team Leader/ Supporting EWM

Aspire4Life
06.2015 - 11.2019
  • Fully trained in the My Aged Care Portal, reviewing client notes, completing the NSAF, creating the support plan, attaching referrals and sending through to preferred providers while following the correct guidelines
  • Working with the client’s to create there wellness and reablement goals and outcomes
  • Conduct support plan reviews as required and request a new assessment if client’s needs have subsequently changed
  • Conduct RAS assessment audits on the sub-contractors and Aspire 4 Life staff, compiling information to ensure assessments were completed correctly and give suggestions on improvements if required
  • Understanding the CHSP guidelines
  • Ensuring the WHS environment is safe prior to commencing an assessment
  • Offering support and guidance while ensuring privacy and confidentiality is upheld
  • Ability to work offline when no internet connection is available and entering the client’s details in the correct timeframe
  • Attend to care notes and ensure details documentation are true and correct reflection of the client’s current needs
  • Thorough understanding of all the providers in the New England region either funded or non-funded
  • Having a strong commitment to working effectively with providers in the region
  • I have been trained to use the following systems; Sandwai on FerosOne, Eclipse- approve/ decline leave, attend to change of status approvals and process resignations, Electronic timesheet system to action and approve timesheets for payroll
  • Provide support to new staff by attending weekly meetings to see how they are coping and if they have had any challenges
  • Provide support to staff to ensure they are meeting their KPI for reablement
  • Attend regular staff meetings
  • Attend training webinars on My Aged Care updates.

HCP Service Capacity

Feros Care
02.2018 - 10.2018
  • Fully trained to support the HCP Service Capacity position
  • Following the appropriate policies and procedures
  • Processing of new admissions, upgrades and transfer of regions
  • Process discharge requests, reviewing the raised case and notes in passport to ensure details and discharge dates are correct
  • Process supplements (dementia & oxygen) to ensure correct information is entered prior to submitting to accounts
  • Process purchase order requests over the Wellbeing managers delegation and submitting to accounts if above my delegation
  • Ensuring all the correct documentation is provided for example some documentation required; Occupational therapy, GP referral, quote, ready reckoner and SAT
  • Offering support to the wellbeing managers, ensuring they have the appropriate documentation and correct details to be able to process the request sent
  • Submitting the documentation to the correct departments after the approval process.

Wellbeing Manager/ Case Management Experience

Aspire4Life
06.2017 - 02.2018
  • I have previously managed and supported 40 clients to be able to live independently in their home and most recently supported the 25 clients based in Coffs Harbour for a period of 4 months
  • Ability to sign up new clients and complete the admission process in TCM and passport and sent through for approval via HCP Service Capacity
  • Created support plans that reflected the clients current needs and support their goals for wellness and reablement, allowing them to remain independently in the home
  • Completed 3 and 6 monthly reviews on the clients to ensure the services were meeting their currents needs, focussing on wellness and reablement
  • Raise new service requests for new services requested and updated the service delivery plan to reflect these changes plus adding in goals to support this
  • Case conferences with the client, family representatives and client advocates
  • Actioning client complaints effectively and in an efficient timeframe, ensuring to investigate the whole situation and offering support to all parties involved
  • Work effectively with local brokerage agencies and health providers to ensure adequate services
  • I have managed and supported 8 staff in a previous position
  • Ensuring staff were properly orientated and trained in the field, ongoing support plus staff training each month at the staff meetings
  • Supporting staff who were being performance managed, setting up weekly meetings to ensure we were working towards the goal and providing adequate training as needed
  • Reviewing policy and procedures as required
  • Attending local community interagency meetings
  • Strong leadership and problem solving skills
  • Attend internal and external training and monthly staff meetings
  • Strong commitment to work effectively with providers, RAS and ACAT assessors in the region.

Education

Diploma of Leadership, Management & Business -

SOA Mentoring Aboriginal and/or Torres Strait Islander People -

01.2022

Understanding Dementia -

01.2019

Reablement Pilot -

01.2017

My Aged Care -

01.2015

Diploma of Community Services Coordination -

01.2014

Certificate IV Frontline Management -

01.2013

Advertising and Marketing -

01.2000

Food and Beverage Operations -

01.2000

Higher School Certificate -

01.1999

Skills

  • National Manager
  • Assessment Services
  • Operations Management
  • Team Management
  • Staff Training and Development
  • Partnership Development
  • Talent Development
  • Budget Oversight
  • Reporting oversight
  • Strategic Planning
  • Resource Allocation
  • Reporting management
  • Organizational improvement
  • Operations Planning
  • Budget Administration
  • Cost Control
  • Business Administration
  • Project Planning
  • Emergency Response
  • Employee Development
  • Business Development
  • Staff Management
  • Multitasking Abilities
  • Positive Attitude
  • Adaptability
  • Teamwork and Collaboration
  • Task Delegation
  • Idea Development and Brainstorming
  • Performance Tracking and Evaluation
  • Employee Coaching and Mentoring
  • Goal Setting
  • Team Development
  • Negotiation and Conflict Resolution
  • Analytical Skills
  • Self Motivation
  • Interpersonal Communication
  • Managing Operations and Efficiency
  • Onboarding and Orientation
  • MS Office
  • Problem-Solving
  • Written Communication
  • Interpersonal Relations
  • Contract Negotiation
  • Performance Evaluation
  • Reliability
  • Team building
  • Active Listening
  • Attention to Detail
  • Professionalism
  • Schedule oversight
  • Relationship Building
  • Customer Relationship Management
  • Time Management
  • Hiring and Training

References

On Request

Timeline

National Manager, Assessment Services

Aspire4Life
06.2023 - Current

Regional Lead

Aspire4Life
11.2019 - 07.2022

HCP Service Capacity

Feros Care
02.2018 - 10.2018

Wellbeing Manager/ Case Management Experience

Aspire4Life
06.2017 - 02.2018

Home Support Assessor Team Leader/ Supporting EWM

Aspire4Life
06.2015 - 11.2019

Office Administration

Retail

Diploma of Leadership, Management & Business -

SOA Mentoring Aboriginal and/or Torres Strait Islander People -

Understanding Dementia -

Reablement Pilot -

My Aged Care -

Diploma of Community Services Coordination -

Certificate IV Frontline Management -

Advertising and Marketing -

Food and Beverage Operations -

Higher School Certificate -

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Kristy Butler