Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Clarke

Buff Point,NSW

Summary

Proven track record at Suncorp, enhancing operational efficiency and stakeholder satisfaction through expert scheduling and relationship building.

Excelled in roles demanding meticulous attention to detail, analytical thinking, and exceptional communication skills. Achieved continuous improvement, exceeding sales targets and optimizing customer experiences, demonstrating reliability and effective teamwork.

Overview

14
14
years of professional experience

Work History

Scheduling Analyst

Suncorp
12.2021 - Current
  • Established strong working relationships with Stakeholders and Business partners to understand their requirements and constraints in order to create optimal schedules.
  • Managed high volumes of scheduling requests, prioritizing tasks based on urgency and impact.
  • Maximized employee satisfaction by considering individual preferences when developing weekly shift rotations and time off requests within operational guidelines.
  • Optimized scheduling processes by analyzing data and identifying areas for improvement.
  • Mentored junior analysts in effective scheduling techniques, fostering a collaborative work environment focused on continuous improvement.
  • Built long-term relationships due to prompt and courteous service.

Customer Value Specialist

Suncorp
04.2017 - 12.2021
  • Responded to customer requests for products, services, and company information.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work and exceeded Sales targets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Telesales Consultana

Bidvest
02.2012 - 09.2016
  • Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
  • Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
  • Utilized time management skills to prioritize tasks and consistently meet or exceed daily call quotas.
  • Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
  • Collaborated closely with other departments for seamless order processing, ensuring timely delivery of products or services to clients.
  • Boosted sales revenue by identifying potential leads and converting them into satisfied customers.

Customer Service Representative

Accuro Homecare
03.2010 - 02.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Increased patient satisfaction by improving appointment scheduling and wait times.
  • Streamlined appointment scheduling process for increased patient accessibility and convenience.
  • Streamlined staff scheduling for improved team coordination and patient coverage.

Education

Certificate IV -

Business Administration
Tighes Hill Tafe
11.2011

Skills

  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Multitasking
  • Excellent Communication and organizational skills
  • Analytical Thinking and Professionalism
  • Meeting Coordination

Timeline

Scheduling Analyst

Suncorp
12.2021 - Current

Customer Value Specialist

Suncorp
04.2017 - 12.2021

Telesales Consultana

Bidvest
02.2012 - 09.2016

Customer Service Representative

Accuro Homecare
03.2010 - 02.2012

Certificate IV -

Business Administration

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Kristy Clarke