Kristy Conrades
Glen Huon,TAS
Summary
Dynamic Complaints Data and Forecasting Manager at TPG Telecom Pty Ltd, adept at leveraging data analysis to identify trends and enhance customer experience. Proven track record in cross-functional collaboration and complaint resolution, driving significant improvements. Committed to fostering teamwork and delivering actionable insights for continuous improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Complaints Data and Forecasting Manager
TPG Telecom Pty Ltd
Sydney, NSW
04.2025 - Current
- Identification and management of complaint trends, and providing advice on opportunities for improvement to resolution outcomes.
- Maintain accurate records of complaints and resolutions for audit and reporting purposes.
- Collaborate with cross-functional teams to address systemic issues.
- Provide actionable insights to improve customer experience, and reduce complaint volumes.
- Enhance data quality and analytics capabilities within the complaints function.
Hotel and Marina Manger
Kermandie Hotel and Marina
Port Huon, TAS
07.2007 - 03.2010
- Successfully managed daily operations of a busy hotel, including supervising staff, and resolving customer complaints.
- Established policies and procedures to ensure the efficient operations of the hotel.
- Performed periodic audits of hotel services and facilities to ensure quality and consistency.
- Managed inventory control systems for tracking stock levels of food items and beverages.
- Coordinated with vendors for purchasing supplies, equipment, and services.
- Performed administrative tasks, such as scheduling shifts and payroll processing.
- Maintained high standards of customer service throughout the organization.
Hotel Manager
Dover Hotel
Dover, Tas
02.2002 - 05.2007
- Met with clients to schedule and plan the details of conventions, banquets, receptions, and other functions.
- Purchased supplies and arranged for outside services, such as deliveries, laundry, maintenance, and repair.
- Interviewed and hired applicants.
- Greeted and registered guests.
- Trained staff members.
- Assigned duties to workers, and scheduled shifts.
- Established strong relationships with local businesses to increase referrals and collaboration opportunities.
- Performed administrative tasks, such as scheduling shifts and payroll processing.
Education
High School Diploma -
Geeveston District High School
Geeveston, TAS11-1995
Skills
- Data analysis
- Complaint resolution
- Cross-functional collaboration
- Customer experience
- Quality assurance
- Teamwork
Certification
- Cert II in hospitality
- Cert III in hospitality
- RSA and RSG
Timeline
Complaints Data and Forecasting Manager
TPG Telecom Pty Ltd
04.2025 - Current
Hotel and Marina Manger
Kermandie Hotel and Marina
07.2007 - 03.2010
Hotel Manager
Dover Hotel
02.2002 - 05.2007
High School Diploma -
Geeveston District High School
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