Kristy Costello
NIAGARA PARK,NSW
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
23
23
years of professional experience
Work History
Quality Assurance Supervisor
Inghams Enterprises
04.2022 - 09.2022
- Monitor product standards and quality-control programs.
- Implement process improvements to increase productivity in quality assurance operations.
- Address non-conformance issues, pausing production to correct errors.
- Fix identified issues to improve workflows.
- Provide leadership and guidance to the Quality Assurance team using coaching, developing, delegation and recognition to ensure they have the capability to meet performance goals.
- Recording and checking quality processes including measuring & documenting, writing & updating QA procedures and SOP’s.
- Signing off on quality control documentation from daily production.
- Oversee routine sampling & testing schedules to ensure compliance with required legislation.
- Participate in internal GMP audit process, food safety inspections and supplier audits.
- Complaint and non-conformance investigation and management, including root cause analysis.
- Developing, managing and maintaining quality policies, verifications, procedures, work instruction and specifications.
- Verifying all monitoring activities conducted by QC team such as line checks, X Ray verification & rejections, calibration, cleaning and sanitation, foreign object control, control of non- conforming products.
- Maintain environmental testing program, glass and hard plastic registry as well as conducting daily foreign object bucket walk.
- Assist Quality Manager, to lead the site Product Pride Program within the operations.
- Manage and record all verification schedules in line with HACCP and Quality Manual requirements.
- Collate and review quality testing results and ensuring effective corrective actions and preventative measures are implemented in a timely fashion
- Verifying that products are manufactured according to quality specifications
- Identifying and escalating animal welfare, food safety, and quality issues.
- Contributing positively to the team environment, fostering open communication and actively seeking feedback.
- Assisting Quality Assurance Manager with internal and external auditing program.
- Prepare the site Quality weekly reports.
- Assist in GTS team to support the development, maintenance and implementation of National FSQMS with updating processes and procedures for improvement.
- Creating NIPs for new products.
- Manage and monitor Microbiology product testing program.
- Conflict resolution of quality staff.
Quality Assurance Laboratory Technician
Agrana Fruit
06.2021 - 12.2021
- Accurately conduct microbiological testing on batch samples in a timely manner to conform to established standards.
- Completed recordkeeping, filing and data entry duties.
- Performed technical and quality systems audits of laboratory.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Performed routine maintenance and accurate calibration on testing equipment.
- Conducted investigations into non conformant test results.
- Isolated and identified non-conforming finished products, both in SAP and physically when required.
- Initiated and communicated non-compliance and recommended corrective actions.
- Applied GMP and 5S principles in the quality work environment, to ensure the required hygiene and sanitation levels are satisfied.
- Identify and share continuous improvement.
Quality Assurance Officer
Baiada Poultry (Steggles) - APG Workforce
11.2019 - 06.2020
- Daily temperature and Scale calibrations.
- Fresh meat receival temperature and bone verification checks.
- Ensure production, packing and metal detection verifications are conformed to company quality procedures.
- Sensory Evaluations.
- Investigation, reporting and replying to customer complaints including root cause analysis.
- Raising, investigating and completing internal, intersite and external non conformances.
- Preparing weekly KPI report for management.
- Releasing finished product.
- Efficient with iLeader software.
- Assisting Quality manager with internal and external audits including traceability.
- Participate and report on GMP non conformances.
- Ensuring product meets company, customer and legislative quality requirements.
Food and Beverage Supervisor
Compass Group - Cafe Dalluci (Gosford Hospital)
07.2016 - 11.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction and health and safety standards.
- Supervised and led the team of food and beverage attendants in all areas such as; operations, training & development, etc.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Manage and coordinate staff, and manage changes to rosters.
- Provide and oversee a high-level food and beverage service during the daily operations.
- Review and analyze the daily operational needs.
- Achieving financial targets.
- Money handling and total banking.
- Opening, closing and counting of Micros POS registers.
- Execution of accurate planograms/Shelf management.
- Monthly stocktake.
- Stock and wastage control.
- Proficient in making espresso coffees and preparing other beverages.
- Flexibility to work in different areas within the cafe Eg. Coffee machine, FOH, or kitchen prep.
- Maintain a clean and excellent presented cafe in a high volume setting.
- The ability to deal with pressure and time critical scenarios.
- Keeping records and logging reports.
- Presentation and a eye for detail in presenting food in display cabinets.
Catering Assistant
Compass Group - The Orchards Aged Care Home
01.2019 - 03.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Ensured food safety standards were being met (stock rotation, validating and recording temperatures).
- Cleaned and organized kitchen stations, work areas, equipment and utensils.
- Stock and wastage control.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Delivery of specialised diets and diet requirements per customer needs.
- Provided empathy and assistance to the residents during meals.
New Product Development and Quality Assurance
Agrana Fruit
09.2018 - 10.2018
- Sensory evaluations.
- Analysing pH, Brix, Retention and viscosity in samples.
- Calibration and verification of laboratory equipment and metal detection units.
- Sample microbiological testing in fume hood (TPC, Y & M)
- Entering sample results into SAP software.
- Collection of samples aseptically.
- Attending Food Safety audits.
- Preparing and assisting in cooking of new preparations in New Product Development laboratory.
- Flavour dosing new preparations.
- Assisting to create PIFs.
- Overview of the new product development and quality assurance roles and responsibilities.
- Overview of HACCP plan and quality procedures.
Cook
Jamaica Blue - North Gosford Private Hospital
08.2014 - 07.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders to Jamaica Blue standards simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Short order cooking.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Catering ante-natal luncheons adhering to diet restrictions.
Food Safety Supervisor
The Orange Spot - Imperial Centre
05.2011 - 12.2013
- Preparation and cooking of pastas, various hot dishes, salads and dressings, sandwiches, foccacias, burgers.
- Short order cooking.
- Preparation of fresh juices.
- Barista experienced.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
- Monitored and controlled temperature of products.
- Exceptional customer service.
- Money handling and banking.
- Training of new staff to ensure food safety and quality requirements will be adhered to.
- Cleaning and closing shop.
- Ensuring all food safety standards are being met (stock rotation, temperatures, pest control log, cleaning logs).
- Organising and management of menus and shopping for stock.
Catering Assistant
Le Chefs Cap
06.2010 - 05.2011
- Setting up and preparing venues for functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaning and packing up venue.
Deli Manager
Terrigal Supermarket
05.2002 - 04.2007
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Menu planning.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Developed special promotions to increase revenues.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Created new recipes, outlined steps, and training staff on correct preparation.
Assistant Cafe Manager
Kosy Korner Cafe
02.2001 - 05.2002
- Supervision and training of cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Short order cooking.
- Barista experience.
- Food preparation.
- Opening and closing of cafe.
Assistant Manager Trainee
Basils Kitchen
06.1999 - 02.2001
- Managed opening and closing procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Food preparation in a high volume environment with many customers being celebrities.
- Money handling and banking.
- Barista experience.
- Catering executive luncheons.
Education
Statement of Attendance - Principles And Applications of HACCP
SAI Global
08.2022
White Card - WHS General Construction Induction Training
RSA Express
11.2021
Bachelor of Science - Food Science And Human Nutrition
University of Newcastle
Central Coast, QLD01.2020
Certificate of Achievement - Cultural Orientation Plan For Health Professionals
Royal College of Nursing
Ourimbah, NSW04.2016
Certificate IV - Laboratory Techniques
TAFE NSW
Ourimbah, NSW12.2014
Statement of Attainment - Provide First Aid
TAFE NSW
Ourimbah, NSW06.2014
Certificate - Food Safety Supervisor
MHM Australasia
Gosford, NSW10.2011
Certificate II Traineeship - Hospitality (Operations) Food And Beverage Focus
The Bensons Group
Sydney, NSW11.2000
Skills
- Team Leadership
- Great Communication
- Customer Service
- Multi-tasking
- Organised
- Problem-Solving
- Time Management
- Safety Procedures
- Attention to detail
- Food Service
- Able to work autonomously and as part of a team
- Proficient with computers, Word, Excel, Powerpoint
- Strong knowledge of Food Safety requirements and Legislations
- Proficient with POS systems
Timeline
Quality Assurance Supervisor
Inghams Enterprises
04.2022 - 09.2022
Quality Assurance Laboratory Technician
Agrana Fruit
06.2021 - 12.2021
Quality Assurance Officer
Baiada Poultry (Steggles) - APG Workforce
11.2019 - 06.2020
Catering Assistant
Compass Group - The Orchards Aged Care Home
01.2019 - 03.2019
New Product Development and Quality Assurance
Agrana Fruit
09.2018 - 10.2018
Food and Beverage Supervisor
Compass Group - Cafe Dalluci (Gosford Hospital)
07.2016 - 11.2019
Cook
Jamaica Blue - North Gosford Private Hospital
08.2014 - 07.2016
Food Safety Supervisor
The Orange Spot - Imperial Centre
05.2011 - 12.2013
Catering Assistant
Le Chefs Cap
06.2010 - 05.2011
Deli Manager
Terrigal Supermarket
05.2002 - 04.2007
Assistant Cafe Manager
Kosy Korner Cafe
02.2001 - 05.2002
Assistant Manager Trainee
Basils Kitchen
06.1999 - 02.2001
Statement of Attendance - Principles And Applications of HACCP
SAI Global
White Card - WHS General Construction Induction Training
RSA Express
Bachelor of Science - Food Science And Human Nutrition
University of Newcastle
Certificate of Achievement - Cultural Orientation Plan For Health Professionals
Royal College of Nursing
Certificate IV - Laboratory Techniques
TAFE NSW
Statement of Attainment - Provide First Aid
TAFE NSW
Certificate - Food Safety Supervisor
MHM Australasia
Certificate II Traineeship - Hospitality (Operations) Food And Beverage Focus
The Bensons Group
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