Kristy Cruz
Waranga Shores ,Victoria
Summary
Proven track record in enhancing productivity and optimizing workflow as an Administration Store Production Officer at SPC, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant improvements in production documentation and inventory management, underscoring a commitment to health and safety compliance and administrative excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administration Store Production Officer
SPC
Shepperton , Victoria
01.2024 - Current
- Produced and updated SOPs and related production documentation.
- Managed inventory levels to optimize production flow and meet demand.
- Performed accounting or financial analysis.
- Oversaw daily production operations, ensuring adherence to schedules and quality standards.
- Developed strategies for enhancing productivity, increasing throughput, and reducing costs.
- Analyzed production data to identify trends and areas for improvement.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized and filed data in appropriate locations for easy access to essential information.
- Checked source documents against entered data to ensure accuracy.
- Followed up on pending tasks until completion.
- Maintained database by entering new and updated customer and account information.
- Maintained confidentiality of sensitive information.
- Maintained filing systems for records, correspondence, reports and documents.
- Compiled weekly and monthly reports on sales performance, budget expenses and project progress updates.
Caravan Park Manager
Breeze holiday parks
Busselton , WA
01.2020 - 10.2022
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed daily operations of the reception area including dealing with enquiries from customers.
- Prepared and submitted monthly tenant visit logs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Organize and manage bookings, including allocating sites, taking deposits, and collecting payments.
- I'd like to point out that I resolved any complaints or issues that came from customers on time.
- Carried out regular inspections of equipment used within the park to ensure it was safe.
- Performed administrative tasks such as payroll processing, stock control, and ordering supplies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Organized maintenance work, such as plumbing, electrical repairs, or painting projects.
RECEPTIONIST
Shepparton Retirement Villages
Shepparton, VIC
01.2021 - 06.2022
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges
- Operates telecommunication system by following manufacturer’s instructions for house phone and console operation
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
AGE CARE/COMMUNITY CARE SUPPORT WORKER
Shepparton Retirement Villages
Shepparton, VIC
01.2015 - 03.2021
- Tracked daily activities in facility software for consistent reporting
- Kept all areas clean, organized and in line with company professional standards
- Provide emotional and practical support to individuals and their families in facilities and home who struggle to live independently because of health issues, emotional problems or relationship difficulties
- Work with individuals and their families providing practical and emotional support according to their specific difficulties
- Knowledge on how to use rehab-specific equipment
- My main aim is to help clients learn to live as independently as possible, by identifying and supporting them in their areas of need
- Assisted people to perform important daily activities
- Facilitating daily personal hygiene and dressing tasks performing home based tasks such as food preparation and housework
- Kept clients' spaces clean, neat, and free of safety hazards
- Attending meetings and training courses with colleagues Knowledge of how to use Rehab-specific equipment
- Maintaining the confidentiality of sensitive medical data
CUSTOMER SERVICE MANAGER
Shepparton Telstra & Optus Communication
Shepparton
07.2015 - 07.2015
- Answer and respond to customer inquiries, needs and requirements
- Resolve and troubleshoot complex sales and services issues of customers
- Provide after-sales services to customers
- Build relationships with customers through follow-up of services
- Lead and guide sales professionals to improvise sales opportunities
- Perform competitor products and services analysis
- Improvise changes in sales and service strategies
- Assist and support sales & services team members to achieve outcomes
- Ensure compliance of corporate policies and procedures and standards
- Customer-focused KPIs generally centre on per-customer efficiency, customer satisfaction, and customer retention
- Process-focused KPIs aim to measure and monitor operational performance across the organization
ENVIRONMENTAL SERVICES
Kyabram District Health Services
Kyabram, VIC
01.2007 - 01.2014
- Cleaned areas to achieve expectations set by clients, management, and OSHA standards
- Protected customers from germs and infectious diseases with expert cleaning and sanitizing
- Completed regular deep cleans, including stripping floors, cleaning under furniture, and washing window treatments
- Supported employees by routinely restocking office, bathroom, and bedroom supplies
- Protected confidential information by following strict protocols for documents and other sensitive materials
- Contributed to strong recycling program with routine sorting of trash from paper, plastics, and other recyclable items
- Secured company property against outside access by restricting unauthorized personnel during cleaning
- Kept building secure during off-hours by consistently locking exits
- Protected cleaning staff and building users from dangerous chemicals through proper handling and storage
- Managed upkeep of outside spaces, including removing debris and trimming landscaping
- Increased life of flooring with regular deep cleaning
- Maintained presentable public areas by quickly cleaning up spills
BARISTA & HOSPITALITY
Australia
, VIC
01.2004 - 01.2014
- Company Overview: Working Holiday
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Welcomed guests with friendly smiles and positive attitude
- Cleaned and sanitized work areas, utensils, and equipment
- Met upsell goals by promoting high-profit items to every customer
- Maintained presentable front counter with frequent cleaning and organizing
- Took customer orders and conveyed them to other employees for preparation
- Supported team productivity by restocking supplies and completing checklists during slow periods
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas
- Working Holiday
RECEPTIONIST
Fred’s Transport
Shepparton East, VIC
01.2004 - 03.2010
- Developed and maintained hardcopy and digital filing systems and data entry
- Conveyed information to internal and external parties by drafting letters, memos, and emails
- Cleaning and organization for and related areas, keeping entryway clean, tidy, and functional
- Answered calls daily using multi-line system and took messages or directed callers to correct personnel
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Kept business finances current and accurate by inputting new transactions and reconciling accounts
FACTORY LINE WORKER
Uncle Toby’s/Nestle
Wahgunyah, VIC
01.2008 - 01.2010
- Helped keep line efficient with consistent use of good manufacturing practices
- Stayed efficient by moving raw materials and completed products quickly between stations
- Minimized errors through effective quality control processes and skilled use of equipment
- Contributed to shipping operations with proper boxing, padding, and labeling of finished work
- Set up accurate production runs based on blueprints and specifications
- Promoted safety and productivity by keeping work areas clean and organized
- Reported on production activities and levels to management each day
- Kept all areas clean, organized and in line with company professional standards
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
ADMINISTRATION OFFICER
All Saints Estate Winery
Wahgunyah, Vic
08.2016
- Company Overview: Family grown and owned wine
- Greeting all inbound calls with courtesy and redirecting as required
- Coordinating experiences and calendars
- Acknowledging complaints via phone and email as an opportunity to improve
- Helping with mail distribution and stationery as needed
- Mandatory training with All Saints Estate family grown and owned wine
- Family grown and owned wine
Skills
- Health and safety compliance
- Computer proficiency
- Timeline planning and management
- Dedicated team player
- Time management
- Administrative support
- Strong interpersonal skills
- Task prioritization
- Supply ordering
- Problem-solving
Certification
- Cert III - Age care & home care
Timeline
Administration Store Production Officer
SPC
01.2024 - Current
RECEPTIONIST
Shepparton Retirement Villages
01.2021 - 06.2022
Caravan Park Manager
Breeze holiday parks
01.2020 - 10.2022
ADMINISTRATION OFFICER
All Saints Estate Winery
08.2016
CUSTOMER SERVICE MANAGER
Shepparton Telstra & Optus Communication
07.2015 - 07.2015
AGE CARE/COMMUNITY CARE SUPPORT WORKER
Shepparton Retirement Villages
01.2015 - 03.2021
FACTORY LINE WORKER
Uncle Toby’s/Nestle
01.2008 - 01.2010
ENVIRONMENTAL SERVICES
Kyabram District Health Services
01.2007 - 01.2014
BARISTA & HOSPITALITY
Australia
01.2004 - 01.2014
RECEPTIONIST
Fred’s Transport
01.2004 - 03.2010
- Cert III - Age care & home care
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