Kristy Dale
Summary
I am a dynamic leader with a proven track record at Woolworths Group, adept in customer service and risk management. I excel in boosting team morale and performance, achieving key performance indicators to increase profits. Skilled in recruitment and fostering team leadership development, I thrive on turning challenges into opportunities, ensuring operational excellence and safety.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Woolworths Group
04.2005 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and team.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers and community.
- Manage team successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new team members.
- Experienced in all aspects of opening a brand new store, hiring, training team, building budgets, ordering and department set up & marketing.
- Mentor new and existing team ensuring they were well-equipped to excel in their roles from day one.
- Evaluate team performance, regularly provide constructive feedback, coaching opportunities, improvement and recognition of outstanding achievements.
- Boost team morale by fostering a positive work environment and promoting team collaboration.
- Participate in local community events as a representative of the brand, strengthening relationships with customers while increasing brand visibility.
- Control costs and deliver KPIs to keep business operating within budget and increase profits.
Education
Advanced Diploma of Applied Science - Remedial Massage
Canberra Institute of Tech
01-2002
Higher School Certificate -
Moruya High School
01-1998
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organisation
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Recruitment and hiring
- Goals and performance
- Team Building and Leadership development
- Employee Scheduling
- Risk and Safety Management
Certification
First Aid Certificate
Mental Health First Aid Certificate
NSW Return to Work Co ordinator
Accredited Food Safety Supervisor
Timeline
Store Manager
Woolworths Group
04.2005 - Current
Advanced Diploma of Applied Science - Remedial Massage
Canberra Institute of Tech
Higher School Certificate -
Moruya High School