Summary
Overview
Work History
Education
Skills
Education Courses
Skills
Timeline
Generic

KRISTY DAVIS

Newcastle

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2026
2026
years of professional experience

Work History

Appointment making via phone and email

Modern Group
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Telemarketing

Sun Seekers Holidays
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Handled inbound sales inquiries and outbound telemarketing calls.
  • Telemarketing process, optimizing call scripts for maximum impact and results.

Activities Coordinator

Ingenia Communities
02.2021 - Current
  • Coordinated, planned, developed and implemented activities for guest
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Maintained and ordered supplies for activities.
  • Developed strong relationships with community partners, expanding available resources for program offerings.
  • Developed and implemented themes and activities for children between ages of 1 and 17

Guest Experience Officer

Ingenia Holidays One Mile
01.2018 - Current
  • Managed reservations accurately, preventing overbooking situations and reservation errors.
  • Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
  • Assisted in the organization of events onsite such as conferences or weddings as part of the Guest Experience Team duties.
  • Trained new Guest Experience Representatives to uphold company standards in customer service excellence.
  • Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
  • Maintained a comprehensive knowledge of local attractions, recommending suitable options for guest entertainment.
  • Contributed to revenue growth by upselling room upgrades, packages, and additional services when appropriate.
  • Conducted regular follow-up calls after guest departure to gather feedback and ensure satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
  • Created welcoming and comfortable environment for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained accurate and up-to-date records of guest information.
  • Managed check-in and check-out procedures for guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Provided accurate information regarding local attractions, restaurants and activities.

Casual

Subway
01.2018 - Current
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Child Carer/Administration

P&O Cruise Ship
05.2007 - 04.2015
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained entire family's schedule and organized events.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Completed regular check-ins and progress report for each client.

Education

Certificate 3 -

Business

Senior First Aid certificate -

the first aid training company

Year 10 certificate -

Gateshead high school

Certificate -

in child protection
01.2007

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Flexible and adaptable
  • Dependable and responsible
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Education Courses

  • Certificate 3 in Business
  • Senior First Aid certificate, The First Aid Training Company Hamilton
  • Certificate in child protection, Hunter Work Ways Belmont, 01/01/07
  • Year 10 certificate, Gateshead High School

Skills

File correspondence and other files, Make and record appointments, Receive and process incoming and outgoing mail, Store and receive data on computer, Excellent computer skills, Efficient in handling of telephone and counter enquiries, Ability to effectively communicate with people of all ages and backgrounds, Able to work as part of a team or unsupervised, Attentive listening skills and confident telephone manner, Efficient handling of telephone & counter enquiries, Excellent written and verbal communication skills, Ability to use cash register / cash handling, Prepare play and learning materials and set up the children’s environment, Supervise children’s play, making sure of their physical safety at all times, Help children with their daily routines such as, toileting, dressing, eating and sleeping, Guide children’s behaviour and social development, Prepare light snacks and meals, Maintained a safe, cleaner, appealing environment, Perform simple first aid, Food preparation, Application of hygiene and sanitation standards, Coffee making

Timeline

Activities Coordinator

Ingenia Communities
02.2021 - Current

Guest Experience Officer

Ingenia Holidays One Mile
01.2018 - Current

Casual

Subway
01.2018 - Current

Child Carer/Administration

P&O Cruise Ship
05.2007 - 04.2015

Senior First Aid certificate -

the first aid training company

Year 10 certificate -

Gateshead high school

Certificate -

in child protection

Certificate 3 -

Business

Appointment making via phone and email

Modern Group

Telemarketing

Sun Seekers Holidays

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KRISTY DAVIS