Summary
Overview
Work History
Education
Skills
Timeline
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KRISTY DIAZ

Forster,NSW

Summary

I HAVE WORKED IN THE CUSTOMER SERVICE INDUSTRY FOR OVER 27 YEARS AND HAVE A VERY GOOD IDEA OF WHAT CUSTOMER NEEDS ARE AND DEALING WITH ANY MATTERS THAT ARISE IN A HELPFULL AND TIMELY MANNER WHILE ALSO UNDERSTANDING THAT EVERY CUSTOMER HAVE DIFFERENT MEANS AND WAYS OF COMMUNICATING AND UNDERSTANDING THIS MAKES FOR EFFECTIVE COMMUNICATION

Overview

24
24
years of professional experience

Work History

Customer Service Specialist

Commonwealth Bank
01.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Cash handling and resolution

OFFICE MANAGER

TAREE CITY SMASH REPAIRS
10.2020 - Current
  • RUNNING OF DAY TO DAY OPERATIONS, DATA ENTRY, WAGES, ROSTERS, ATTENDING TO CUSTOMERS, MANAGING AND PAYING BILLS, QUOTING

OFFICE MANAGER

LAKE CITY SMASH REPAIRS
11.2011 - 09.2020
  • RUNNING OF DAY TO DAY OPERATIONS, DATA ENTRY, WAGES, ROSTERS, ATTENDING TO CUSTOMERS, MANAGING AND PAYING BILLS, QUOTING

PHARMACY MANAGER

AMCAL PHARMACY
04.2001 - 06.2005
  • DATA ENTRY, CUSTOMER SERVICE, PHOTOGRAPHIC PRINTING, ROSTERS, STOCK MANAGEMENT, WEBSTER PACKS, WAGES, MONEY HANDLING AND BANKING

Education

DIPLOMA IN COUNSELLING -

AIPC
10.2024

Skills

  • CUSTOMER SERVICE
  • DATA ENTRY
  • OFFICE SKILLS
  • Customer Relations
  • Excellent written and oral communication
  • Customer Relationship Management (CRM)
  • Telephone Etiquette
  • Complaint Handling

Timeline

Customer Service Specialist

Commonwealth Bank
01.2024 - Current

OFFICE MANAGER

TAREE CITY SMASH REPAIRS
10.2020 - Current

OFFICE MANAGER

LAKE CITY SMASH REPAIRS
11.2011 - 09.2020

PHARMACY MANAGER

AMCAL PHARMACY
04.2001 - 06.2005

DIPLOMA IN COUNSELLING -

AIPC

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