Energetic and client-focused Mortgage Broker with 5 years industry experience. Possess in-depth knowledge of mortgage product services, and displays exceptional skill in client management and process in all respects. Strong cultivator of lasting business relationships with outstanding communication and analytical skills.
Hi, I’m
KRISTY DUONG
Austral,NSW
Summary
Overview
14
years of professional experience
Work History
Sech Finance Trust
Loan Writer/Manager
10.2018 - Current
Job overview
- Successfully matched and over achieved quarterly targets of settlements and client retentions
- Negotiated loan terms and conditions with customers to secure best deal
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Explained different types of loans pertaining to client situations including Residential, NDIS, Construction and Commercial loans.
- Maximized performance by exceptional organization and monitoring day to day activities.
- Assessed loan portfolios for compliance with underwriting policies.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and referrals through account development.
Marvel Realty Chipping Norton
Directors Assistant
01.2015 - 10.2016
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed over 50 customer calls per day.
- Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Laing + Simmons Fairfield
Office Administrator/ Property Management & Account Assistant
02.2011 - 12.2014
Job overview
- Cash & Cheque Handling – Direct Deposit Entry’s, Process daily banking
- Invoice Entry, Creditor Disbursement
- Invoice Payment, End of Month Statement
- Organize Property Maintenance Repairs
- Liaise with Tenant, Landlord, Strata Management, Sydney Water, Tradesmen, and Councils
- Vacate notice and other correspondents to all related sectors and departments
Zamel’s Jewellery
Sales Consultant
11.2010 - 01.2011
Job overview
- Maintained organized, presentable merchandise to drive continuous sales.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Natural Beauty Clinic
Apprenticeship Beauty Therapist
05.2009 - 11.2009
Job overview
- Meticulously entered client and service information when booking appointments
- Provided accurate product and merchandise information to customers
- Suggested and sold salon services and retail products to customers
- Handling Stock Control
- Achievement in providing salon services includes; Skin Bars, Manicures & Pedicures, Spray Tans and Body Treatments
Education
Monarch Institute
Certificate IV Mortgage Broking And Finance from Finance
01.2020
University Overview
Bankstown College
Diploma of Property Services from Agency Management
2010
University Overview
Bonnyrigg High School
Certificate IV of Property Services (Real Estate)
2010
University Overview
Skills
- Financial Underwriting
- Lending Software Systems
- Complex Problem-Solving
- Application Preparation
- Gathering Appraisals
- Financial Data Collection
- Accounting Software
- Calculations Error Correction
- Financial Document Review
- Residential Mortgage Specialist
- Mitigate Customer Service
- Quintessential Processing Procedures
Languages
English
Native or Bilingual
Cambodian
Native or Bilingual
Hobbies
Hobbies
- Food Enthusiast
- Hiking for the next WOW scenery
- Chasing sunrises and sunsets
- Beauty
References
References
References will be provided
Timeline
Loan Writer/Manager
Sech Finance Trust
10.2018 - Current
Directors Assistant
Marvel Realty Chipping Norton
01.2015 - 10.2016
Office Administrator/ Property Management & Account Assistant
Laing + Simmons Fairfield
02.2011 - 12.2014
Sales Consultant
Zamel’s Jewellery
11.2010 - 01.2011
Apprenticeship Beauty Therapist
Natural Beauty Clinic
05.2009 - 11.2009
Monarch Institute
Certificate IV Mortgage Broking And Finance from Finance
Bankstown College
Diploma of Property Services from Agency Management
Bonnyrigg High School
Certificate IV of Property Services (Real Estate)
Similar Profiles
Sbongile ShongweSbongile Shongwe
Executive Director at Imbita Swaziland Women’s Finance TrustExecutive Director at Imbita Swaziland Women’s Finance Trust
TWESIGYE BRIANTWESIGYE BRIAN
Credit Officer at FINANCE TRUST BANKCredit Officer at FINANCE TRUST BANK
Faridah NassaliFaridah Nassali
Credit Supervisor Credit Refference Bureau at Finance Trust BankCredit Supervisor Credit Refference Bureau at Finance Trust Bank
Domenic SantaguidaDomenic Santaguida
Co-Founder & Operator at Pilates Studio LaunchCo-Founder & Operator at Pilates Studio Launch
Navdeep KaurNavdeep Kaur
Team Leader in Aged Care at Hall & PriorTeam Leader in Aged Care at Hall & Prior