Kristy Esquivel Caicedo
Cronulla,Australia
Summary
In conjunction with a high level of customer service, I am a hard worker, Meticulous at details, reliable, enthusiastic, friendly, punctual, quick learner, flexible, have Excellent communication and time management skills and I meet deadlines.
Overview
27
27
years of professional experience
Work History
Cleaner
Holcin
03.2024 - 11.2025
- Meeting and greeting staff in a friendly manner at all times.
- Conducted all tasks in all areas in a timely effective manner.
- Operated cleaning machinery to maintain facility cleanliness and safety standards.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Implemented efficient cleaning processes, reducing time spent on repetitive tasks.
- Trained new staff on proper cleaning techniques and equipment usage.
Orana Car and Truck Rentals
10.2023 - 05.2025
- Solving customers enquiries, also meeting and greeting customers.
- Dealing with customers face to face with their pick ups and drop off needs. Whilst proitising tasks. Also over the phones.
- Making bookings for customers.
- Guiding clientele through the rentals and if needed claims processes. Within the company requirements.
- Attention to details at all time of Clientele’s sensitive personal information.
- Solving problems I also dealing with various situations positively at all times and in a timely manner.
- Communicate and Collaborate with my team members and managers at all times.
- I listen to customers needs to help them and provide them with the solutions with a positive attitude.
- Effectively deal with conflict resolution in a most productive way at all times.
- All in a fast paced high volume environment I proitise tasks and work effectively towards deadlines.
- Head office Wolli Creek
Orana Car and Truck Rentals
10.2023 - 05.2025
- Solving customers enquiries, also meeting and greeting customers.
- Dealing with customers face to face with their pick ups and drop off needs. Whilst proitising tasks. Also over the phones.
- Making bookings for customers.
- Guiding clientele through the rentals and if needed claims processes. Within the company requirements.
- Attention to details at all time of Clientele’s sensitive personal information.
- Solving problems I also dealing with various situations positively at all times and in a timely manner.
- Communicate and Collaborate with my team members and managers at all times.
- I listen to customers needs to help them and provide them with the solutions with a positive attitude.
- Effectively deal with conflict resolution in a most productive way at all times.
- All in a fast paced high volume environment I proitise tasks and work effectively towards deadlines.
- Head office Wolli Creek
Customer service Representative
Japan Ceramics
01.2025 - 03.2025
- Solving customers enquiries, also meeting and greeting customers.
- Dealing with customers face to face with their pick ups and drop off needs. Whilst proitising tasks. Also over the phones.
- Making bookings for customers.
- Guiding clientele through the rentals and if needed claims processes. Within the company requirements.
- Attention to details at all time of Clientele’s sensitive personal information.
- Solving problems I also dealing with various situations positively at all times and in a timely manner.
- Communicate and Collaborate with my team members and managers at all times.
- I listen to customers needs to help them and provide them with the solutions with a positive attitude.
- Effectively deal with conflict resolution in a most productive way at all times.
- All in a fast paced high volume environment I proitise tasks and work effectively towards deadlines.
Customer service Representative
Japan Ceramics
01.2025 - 03.2025
- Solving customers enquiries, also meeting and greeting customers.
- Dealing with customers face to face with their pick ups and drop off needs. Whilst proitising tasks. Also over the phones.
- Making bookings for customers.
- Guiding clientele through the rentals and if needed claims processes. Within the company requirements.
- Attention to details at all time of Clientele’s sensitive personal information.
- Solving problems I also dealing with various situations positively at all times and in a timely manner.
- Communicate and Collaborate with my team members and managers at all times.
- I listen to customers needs to help them and provide them with the solutions with a positive attitude.
- Effectively deal with conflict resolution in a most productive way at all times.
- All in a fast paced high volume environment I proitise tasks and work effectively towards deadlines.
Customer Service officer
Aviation/ Jetstar
03.2023 - 09.2023
- Greeting customers in a courteous manner
- Using investigative skills and problem solving skills in dealing with any Situation that may arise.
- Customer service at the check-In Counter
- Working effectively with though attention to detail in a timely manner.
- Boarding customers at the gate caring about health and safety.
- Working as apart of a team.
Customer Service officer
Aviation/ Jetstar
03.2023 - 09.2023
- Greeting customers in a courteous manner
- Using investigative skills and problem solving skills in dealing with any Situation that may arise.
- Customer service at the check-In Counter
- Working effectively with though attention to detail in a timely manner.
- Boarding customers at the gate caring about health and safety.
- Working as apart of a team.
Customer Service Host
Airport Link Company Sydney Airport
03.2010 - 10.2013
- Attending to customers’ needs for example directing customers where to go which platforms they need to go on at the station and what platforms (mainly at Central) to change over to on their journey.
- I explained to customers information that needed to know regarding their experience with the airport environment also the trains.
- For example information about key areas city locations.
- When attending at the barriers on the station concourse checking customers have valid tickets if they do help them through either letting them through the side gate or directing them through wider gates available.
- Ensuring flow through the station to minimize congestion working efficiently at all times.
- Customer service at the ticket windows (on BOM and ATOM machines) Helping customers make the correct ticket choice and money handling.
- Knowledge of where main hotels are in the city and giving directions clearly on how the customer can get there.
- Directing Customers to various points at the Airport also for example Arrivals, Departures, Shuttle Bus and 400 Bus.
Customer Service Host
Airport Link Company Sydney Airport
03.2010 - 10.2013
- Attending to customers’ needs for example directing customers where to go which platforms they need to go on at the station and what platforms (mainly at Central) to change over to on their journey.
- I explained to customers information that needed to know regarding their experience with the airport environment also the trains.
- For example information about key areas city locations.
- When attending at the barriers on the station concourse checking customers have valid tickets if they do help them through either letting them through the side gate or directing them through wider gates available.
- Ensuring flow through the station to minimize congestion working efficiently at all times.
- Customer service at the ticket windows (on BOM and ATOM machines) Helping customers make the correct ticket choice and money handling.
- Knowledge of where main hotels are in the city and giving directions clearly on how the customer can get there.
- Directing Customers to various points at the Airport also for example Arrivals, Departures, Shuttle Bus and 400 Bus.
Waiter – Bistro Area
Zetland Hotel
04.2009 - 01.2010
- Meeting and Greeting of Customers.
- Providing customers information of the menu and areas in the hotel.
- Restaurant duties including serving Business guests as well as the general public. This also includes, taking orders, set ups, break downs and meeting all customer requests.
- Taking bookings for both lunch and dinner services.
- Experience with the cash register, cash handling and credit cards.
Waiter – Bistro Area
Zetland Hotel
04.2009 - 01.2010
- Meeting and Greeting of Customers.
- Providing customers information of the menu and areas in the hotel.
- Restaurant duties including serving Business guests as well as the general public. This also includes, taking orders, set ups, break downs and meeting all customer requests.
- Taking bookings for both lunch and dinner services.
- Experience with the cash register, cash handling and credit cards.
Food and beverage Attendant
The Marriott Hotel
04.2007 - 10.2008
- Meeting and greeting of customers.
- Providing information of menu items and information on keys areas of interest.
- Customer service duties in a 5 star environment.
- Host to customers.
- Making coffee and other beverages for customers.
- Taking orders and running food and drinks.
- Clearing and resetting tables.
- Preparation for next service.
- Setting up buffet, restocking in service period and preparing for next service period.
Food and beverage Attendant
The Marriott Hotel
04.2007 - 10.2008
- Meeting and greeting of customers.
- Providing information of menu items and information on keys areas of interest.
- Customer service duties in a 5 star environment.
- Host to customers.
- Making coffee and other beverages for customers.
- Taking orders and running food and drinks.
- Clearing and resetting tables.
- Preparation for next service.
- Setting up buffet, restocking in service period and preparing for next service period.
Food and Beverage Attendant
Holiday Inn Sydney Airport, Mascot
03.2005 - 02.2007
- Meet and Greet customers.
- Provide information of keys areas of interest in the hotel.
- Customer service duties.
- Host to customers.
- Making coffee and other beverages for customers.
- Taking orders and running food and drinks.
- Clearing and resetting tables.
- Restocking Buffet in service period, and cleaning and clearing Buffet for next service period.
- Room Service and Mini Bar, which includes setting trays, taking trays to room for guests, checking and restocking the Mini Bar fridges in rooms.
- Posting orders on the Micros facilities.
Food and Beverage Attendant
Holiday Inn Sydney Airport, Mascot
03.2005 - 02.2007
- Meet and Greet customers.
- Provide information of keys areas of interest in the hotel.
- Customer service duties.
- Host to customers.
- Making coffee and other beverages for customers.
- Taking orders and running food and drinks.
- Clearing and resetting tables.
- Restocking Buffet in service period, and cleaning and clearing Buffet for next service period.
- Room Service and Mini Bar, which includes setting trays, taking trays to room for guests, checking and restocking the Mini Bar fridges in rooms.
- Posting orders on the Micros facilities.
Sales Assistant
Holy Sheet Bedding and Manchester
11.2004 - 01.2005
- Customer service duties, Meet and greet new customers, store and suggest variation on a theme.
- Experience with the cash register, cash handling and credit cards.
- Keeping the store clean and tidy.
- Replenishing stock, Goods received duties including cataloguing.
Sales Assistant
Holy Sheet Bedding and Manchester
11.2004 - 01.2005
- Customer service duties, Meet and greet new customers, store and suggest variation on a theme.
- Experience with the cash register, cash handling and credit cards.
- Keeping the store clean and tidy.
- Replenishing stock, Goods received duties including cataloguing.
Beauty Consultant
Elizabeth Arden, Myer Bondi Junction
03.2004 - 10.2004
- Providing quality customer service.
- Fulfilling sales assistant and general counter duties.
- Restocking and cleaning counter.
- Using my training as a beauty consultant and providing advice. These include product information, product sampling, conducting mini facials, and demonstrating the product range.
Beauty Consultant
Elizabeth Arden, Myer Bondi Junction
03.2004 - 10.2004
- Providing quality customer service.
- Fulfilling sales assistant and general counter duties.
- Restocking and cleaning counter.
- Using my training as a beauty consultant and providing advice. These include product information, product sampling, conducting mini facials, and demonstrating the product range.
Waiter, Garden Buffet and Trophies
Star City Casino
01.2002 - 01.2004
- Providing customer service duties.
- Host to customers.
- Cashiering facility for customers.
- Clearing and setting tables.
Waiter, Garden Buffet and Trophies
Star City Casino
01.2002 - 01.2004
- Providing customer service duties.
- Host to customers.
- Cashiering facility for customers.
- Clearing and setting tables.
Counter Staff
McDonalds Restaurant
01.1999 - 01.2001
- Customer service on register.
- Table clearing and cleaning.
- Rookie of the year 1999.
- Crew member of the month, February 2000.
Counter Staff
McDonalds Restaurant
01.1999 - 01.2001
- Customer service on register.
- Table clearing and cleaning.
- Rookie of the year 1999.
- Crew member of the month, February 2000.
Education
Diploma of Digital marketing - undefined
11.2025
Interior design certificate - undefined
01.2012
Customer Contact Certificate II - undefined
01.2008
Aged Care Cerificate - undefined
01.2007
Chemical Handling (Ecolab) Certificate - undefined
01.2005
Barista and Coffee Art Certificate - undefined
01.2004
Beauty Consultant Diploma Course - undefined
Cosmetic Training Centre (CTC)
01.2004
Hospitality Three - undefined
East Sydney TAFE
01.2001
Higher School Certificate (HSC) - undefined
Randwick TAFE
01.2000
School Certificate - undefined
Brigidine College Randwick
01.1997
Skills
- Assisted teams in achieving project goals through effective collaboration Supported problem-solving efforts by contributing ideas and solutions Maintained focus on details to ensure high-quality outcomes Managed time efficiently to meet deadlines Communicated clearly with team members to facilitate understanding Organized tasks to enhance workflow Stayed calm in challenging situations to promote a positive environment Practiced active listening to understand team needs Contributed to decision-making processes by providing input
Attributes
- High level of customer service
- Hard worker
- Meticulous at details
- Reliable
- Enthusiastic
- Friendly
- Punctual
- Quick learner
- Flexible
- Excellent communication skills
- Time management skills
- Meets deadlines
Timeline
Customer service Representative
Japan Ceramics
01.2025 - 03.2025
Customer service Representative
Japan Ceramics
01.2025 - 03.2025
Cleaner
Holcin
03.2024 - 11.2025
Orana Car and Truck Rentals
10.2023 - 05.2025
Orana Car and Truck Rentals
10.2023 - 05.2025
Customer Service officer
Aviation/ Jetstar
03.2023 - 09.2023
Customer Service officer
Aviation/ Jetstar
03.2023 - 09.2023
Customer Service Host
Airport Link Company Sydney Airport
03.2010 - 10.2013
Customer Service Host
Airport Link Company Sydney Airport
03.2010 - 10.2013
Waiter – Bistro Area
Zetland Hotel
04.2009 - 01.2010
Waiter – Bistro Area
Zetland Hotel
04.2009 - 01.2010
Food and beverage Attendant
The Marriott Hotel
04.2007 - 10.2008
Food and beverage Attendant
The Marriott Hotel
04.2007 - 10.2008
Food and Beverage Attendant
Holiday Inn Sydney Airport, Mascot
03.2005 - 02.2007
Food and Beverage Attendant
Holiday Inn Sydney Airport, Mascot
03.2005 - 02.2007
Sales Assistant
Holy Sheet Bedding and Manchester
11.2004 - 01.2005
Sales Assistant
Holy Sheet Bedding and Manchester
11.2004 - 01.2005
Beauty Consultant
Elizabeth Arden, Myer Bondi Junction
03.2004 - 10.2004
Beauty Consultant
Elizabeth Arden, Myer Bondi Junction
03.2004 - 10.2004
Waiter, Garden Buffet and Trophies
Star City Casino
01.2002 - 01.2004
Waiter, Garden Buffet and Trophies
Star City Casino
01.2002 - 01.2004
Counter Staff
McDonalds Restaurant
01.1999 - 01.2001
Counter Staff
McDonalds Restaurant
01.1999 - 01.2001
Diploma of Digital marketing - undefined
Interior design certificate - undefined
Customer Contact Certificate II - undefined
Aged Care Cerificate - undefined
Chemical Handling (Ecolab) Certificate - undefined
Barista and Coffee Art Certificate - undefined
Beauty Consultant Diploma Course - undefined
Cosmetic Training Centre (CTC)
Hospitality Three - undefined
East Sydney TAFE
Higher School Certificate (HSC) - undefined
Randwick TAFE
School Certificate - undefined
Brigidine College Randwick