Kristy Fahy
Stafford Heights,Australia
Summary
Enthusiastic Accounts Manager, Administrator, and Coordinator, eager to contribute team success through hard work, attention to detail and excellent prioritisation/organisational skills. Clear understanding of customer focus, AP/AR/accruals, administrational processes, scheduling, and training teams in systems. Motivated to learn, grow, and excel in any company. I am wanting to surround myself with a great team of people, work to my fullest potential and be authentic, which I believe is key to a successful career.
Overview
12
12
years of professional experience
Work History
CLIENT SOLUTIONS COORDINATOR
The Macro Group, Charted Accountants
Brisbane, Queensland
06.2023 - Current
- Provided technical support to accountants regarding client accounts and lodgment processing
- Coordinated with the Australian Tax Office on client tax enquiries
- Onboarding of new clients
- Issued a substantial volume of invoices for client payments
- Followed up on outstanding debtors
- Managed directors inboxes, calendar and phone enquiries
- Scheduled client meetings for directors
- Maintained oversight of shared admin inbox activities
- Liaised and scheduled office maintenance repairs and resources
INTERNAL SALES COORDINATOR & ADMINSTRATOR
Waterworks Wholesale
New Plymouth, Taranaki
05.2021 - 04.2023
- Handled more than 300 customer accounts through multiple communication mediums
- Onboarding of new customers
- Reviewed invoices, purchase orders and monitored order status
- Created customer support strategies to increase customer retention
- Collaborated with operations team to resolve service issues
- Addressed client inquiries about statement details
- Scheduling and booking flights and accommodation for employees
- Facilitation of meetings and taking minutes
ASSET PROTECTION COORDINATOR & ADMINISTRATIVE SUPPORT
Lululemon
Vancouver, Canada
01.2020 - 04.2021
- Coordinated security repairs to 500 stores across North America through Service Channel
- Efficient processing of invoices in a high-volume environment
- Provided feedback to internal partners and vendors such as JCI and Tyco on issues with invoices and policy changes
- Managed complaints and monitored shared inboxes
- Maintained the security budget and monthly accruals processes
- Generated monthly purchase orders for security vendors
- Updated spreadsheets and databases to track, analyse and report on store access and security during COVID-19 store closures
REPAIR COORDINATOR
HomeRepair Suncorp Insurance
Melbourne, Australia
03.2019 - 11.2019
- Claim Management
- Managing and resolving complaints
- Reviewing scope of works, quotes and specialist reports to process claims in an efficient manner
- Proactively communicated concise information on repairs to both customers and trades personal
ACCOUNT MANAGER
Asian Pacific Serviced Offices
Melbourne, Australia
02.2018 - 03.2019
- Maintained Accounts across 9 sites in Australia, including Melbourne, Adelaide, and Brisbane
- Monthly audits of operation/fixed charge and credit reports
- Management of debt collection processes, sending reminder, suspension, and demand notices to the clientele
- AP & AR facilitation, reconciliations, and accruals
- Achievements in the company - No outstanding invoices over 90 days and reduced credit notes created by 80%
RECEPTIONIST & CLIENT LIAISON
Now Living Builders
Perth, Australia
02.2015 - 02.2018
- Dealt with third party complaints, organised management meetings, meeting minutes and scheduled appointments
RECEPTIONIST & EVENTS/CONFERENCE ATTENDANT
Rydges Hotel
Perth, Australia
06.2013 - 02.2015
- Handled all aspects of event operations from beginning to conclusion.
Education
Diploma - Interior Design
The Interior Design Institute
Sydney, New South Wales09.2017
Diploma - Event Management
Australian College of Applied Education
Perth, Western Australia02.2014
Certificate of Completion - WACE
Bunbury Senior High School
Perth, Western Australia11.2011
Bunbury Senior High School -
Bunbury Senior High School
Perth, Western Australia11.2011
Skills
- Team Leadership
- Schedule Coordination
- Conflict Resolution
- Xero Exposure
- Troubleshooting
- Accounts AR/AP
- Sharepoint
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Netsuite Software Exposure
- Monday Software Exposure
- Meeting Coordination
- Scheduling and Calendar Management
- Team Collaboration
- Office Administration
- Smartsheet Exposure
- Client Services
- Operations Management
- Strong Organisation and Proficiency
- Process Improvement
- CRM software
- Project Assistance
- Event Coordination
References
- John Young, The Macro Group Charted Accountants, Brisbane, Director, +61 400 151 838
- Fiona Van Balen, The Macro Group Charted Accountants, Brisbane, Accounts, +61 438 788 491
- Jason Thomas, Waterworks Wholesale, New Plymouth, Director and Sales Manager, +64 212 286 411
- Martin Thomas, Waterworks Wholesale, New Plymouth, Director and General Manager, +64 27 220 7536
- Andrea Koeniger, Asian Pacific Serviced Offices, Melbourne, Operations Manager, +61 424 422 897
- Regan McClease, HomeRepair Suncorp Insurance, Melbourne, Team Leader 1300 836 229
- Paul Birchenough, Lululemon, Vancouver, Canada, Corporate Security Manager, pbirchenough@lululemon.com, +61 420 884 821
Timeline
CLIENT SOLUTIONS COORDINATOR
The Macro Group, Charted Accountants
06.2023 - Current
INTERNAL SALES COORDINATOR & ADMINSTRATOR
Waterworks Wholesale
05.2021 - 04.2023
ASSET PROTECTION COORDINATOR & ADMINISTRATIVE SUPPORT
Lululemon
01.2020 - 04.2021
REPAIR COORDINATOR
HomeRepair Suncorp Insurance
03.2019 - 11.2019
ACCOUNT MANAGER
Asian Pacific Serviced Offices
02.2018 - 03.2019
RECEPTIONIST & CLIENT LIAISON
Now Living Builders
02.2015 - 02.2018
RECEPTIONIST & EVENTS/CONFERENCE ATTENDANT
Rydges Hotel
06.2013 - 02.2015
Diploma - Interior Design
The Interior Design Institute
Diploma - Event Management
Australian College of Applied Education
Certificate of Completion - WACE
Bunbury Senior High School
Bunbury Senior High School -
Bunbury Senior High School
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