Kristy FARNELL
Childers,QLD
Summary
Dynamic professional with a positive attitude and strong problem-solving skills, experienced in community service at Childers Neighborhood Centre. Proven ability to foster teamwork and collaboration, enhance fundraising efforts, and mentor new volunteers. Committed to delivering exceptional customer service while maintaining organized and efficient operations. Adaptable and dependable, with a flexible schedule.
Overview
14
14
years of professional experience
Work History
Volunteer
Childers Neighborhood Centre
07.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Fostered sense of community, organizing neighbourhood gatherings.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
Console Operator/Assistant Store Manager
Access Fuels
02.2017 - 07.2022
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Reacted calmly during times of highly stressed or emergency situations.
- Processed requests for service from internal and external customers.
- Maintained spreadsheets of data across multiple systems.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Cleaning Crew Member
Ramada Resort
08.2016 - 02.2017
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
Live-In Carer
Kristy Farnell
05.2011 - 08.2016
- Implemented personalized care plans designed to address each client''s unique needs and goals effectively.
- Collaborated with family members to provide emotional support and updates on client progress.
- Conducted routine safety checks throughout the home environment, minimizing potential risks for accidents or injuries.
- Skillfully managed challenging behaviors while maintaining a calm demeanor, diffusing tense situations when they arose.
- Monitored client health daily, promptly addressing any concerns or changes in condition to healthcare professionals.
- Administered first aid when necessary following established protocols until professional medical help arrived if needed.
- Enhanced clients'' physical well-being through assistance with personal hygiene, dressing, and grooming tasks.
- Encouraged clients'' participation in community events or programs whenever possible to foster social connections outside the home.
- Provided nutritious meal planning and preparation, catering to individual dietary needs and preferences.
- Served as an advocate for clients'' rights within the healthcare system, making certain that their voices were heard during decision-making processes.
- Managed medication administration for accuracy, ensuring proper dosages were taken at the appropriate times.
- Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
- Documented daily observations accurately, providing valuable information for healthcare providers regarding client status.
- Improved clients'' quality of life by providing compassionate and comprehensive care.
- Facilitated appointments and transportation arrangements, ensuring timely access to necessary medical care.
- Led recreational activities that promoted mental stimulation and cognitive development among clients with dementia or cognitive impairments.
- Promoted social interaction by engaging clients in meaningful conversation and activities tailored to their interests.
- Provided end-of-life care with dignity and respect, ensuring comfort for both the client and their family during difficult times.
- Assisted with mobility tasks, such as transfers and ambulation, increasing client independence and safety.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
No Degree - Cert 111 Community Services
Allfie
Online10-2023
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Community service
- Time management
- Adaptability and dependability
- Leadership qualities
- Flexible schedule
- Relationship building
- Community engagement
- Customer service
- Decision-making
Timeline
Volunteer
Childers Neighborhood Centre
07.2024 - Current
Console Operator/Assistant Store Manager
Access Fuels
02.2017 - 07.2022
Cleaning Crew Member
Ramada Resort
08.2016 - 02.2017
Live-In Carer
Kristy Farnell
05.2011 - 08.2016
No Degree - Cert 111 Community Services
Allfie
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