Kristy Firoozbakht
Brisbane,QLD
Summary
Experienced Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
B2 Electrical Pty Ltd
Brisbane, QLD
10.2022 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Maintained records of all incoming and outgoing invoices.
Eyelash Technician
Beauty Luxe
Brisbane, QLD
12.2021 - 10.2022
- Ensured compliance with local laws pertaining to cosmetology services provided.
- Managed client expectations by providing realistic results based on their needs.
- Observed strict health and safety regulations while performing all services.
- Removed old sets of lash extensions from clients prior to applying new ones.
- Designed eyelash treatments based on client requests and styles.
- Greeted customers and answered their questions about eyelash extension services.
- Checked clients' eyes for any signs of irritation or infection after application of eyelash extensions.
- Sanitized and sterilized equipment and station according to state laws.
Personal Trainer
Goodlife Health Clubs
Brisbane, QLD
01.2018 - 01.2022
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Demonstrated safe and proper exercise techniques to clients.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Communicated with clients to determine goals and performed client assessments.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Monitored progress of clients during workouts and provided feedback and encouragement.
Receptionist
Powerhouse Gym
Brisbane, QLD
08.2021 - 12.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Collected payments, renewed memberships and resolved billing issues.
- Processed membership applications and payments accurately and efficiently.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Balanced cash register tills at the end of each shift according to company standards.
Pharmaceutical Manufacturing Operator
BJP Laboratories
Brisbane, QLD
01.2020 - 08.2021
- Assisted with the setup and operation of manufacturing machinery according to established procedures.
- Monitored and recorded data from production processes to ensure quality standards were met.
- Followed detailed instructions for each batch of product being manufactured.
- Reported any discrepancies between actual results and expected values immediately to supervisor and manager.
- Performed laboratory tests on samples taken from production batches using analytical instruments such as spectrophotometers or chromatographs.
- Weighed, measured, and combined ingredients according to specified formulas or recipes.
- Ensured that all safety protocols were followed while operating machinery.
- Loaded raw materials into processing equipment for further processing.
- Complied with all company policies regarding health and safety regulations while working on the manufacturing floor.
- Responded quickly to emergency situations involving machinery breakdowns or malfunctions.
Pharmaceutical Manufacturing Operator
Mylan Pharmaceuticals
Brisbane, QLD
01.2014 - 01.2018
- Assisted with the setup and operation of manufacturing machinery according to established procedures.
- Followed detailed instructions for each batch of product being manufactured.
- Performed laboratory tests on samples taken from production batches using analytical instruments such as spectrophotometers or chromatographs.
- Weighed, measured, and combined ingredients according to specified formulas or recipes.
- Ensured that all safety protocols were followed while operating machinery.
- Loaded raw materials into processing equipment for further processing.
- Conducted periodic visual inspections on finished products before releasing them from the line.
- Stored finished goods in designated areas following proper inventory management techniques.
- Troubleshot mechanical issues on production lines as needed.
- Made decisions and executed changes based on process data, quality checks and test results to keep products at target and within specifications.
Hospitality Worker
Hot Rod Diner
Brisbane, QLD
02.2011 - 01.2014
- Provided customer service to ensure satisfaction throughout their dining experience.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Welcomed customers to property and offered immediate assistance with needs.
- Restocked supplies of condiments, beverages and other items as needed.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Served food and drinks to customers in a timely manner.
Skills
- Employee Supervision
- Expense Reporting
- Office Management
- Supply Management
- Bookkeeping
- Administrative Support
- Scheduling
- Scheduling Coordination
- Payment Tracking
- Invoice Processing
- Customer Service
- Complaint Handling
Certification
- Certificate in Classic and Volume Eyelash Extension Training
- Certificate 3 & 4 in Fitness
- Certificate in Female Specific Training
- Certificate in Kids Specific Training
- Certificate in Boxing for Fitness
Timeline
Office Manager
B2 Electrical Pty Ltd
10.2022 - Current
Eyelash Technician
Beauty Luxe
12.2021 - 10.2022
Receptionist
Powerhouse Gym
08.2021 - 12.2021
Pharmaceutical Manufacturing Operator
BJP Laboratories
01.2020 - 08.2021
Personal Trainer
Goodlife Health Clubs
01.2018 - 01.2022
Pharmaceutical Manufacturing Operator
Mylan Pharmaceuticals
01.2014 - 01.2018
Hospitality Worker
Hot Rod Diner
02.2011 - 01.2014
- Certificate in Classic and Volume Eyelash Extension Training
- Certificate 3 & 4 in Fitness
- Certificate in Female Specific Training
- Certificate in Kids Specific Training
- Certificate in Boxing for Fitness
Similar Profiles
Rufus Malapi KgoathlaRufus Malapi Kgoathla
Construction Manager | Technical Manager at Melees Electrical Line (pty) ltdConstruction Manager | Technical Manager at Melees Electrical Line (pty) ltd
Willie AugereaWillie Augerea
General Manager/Foreman Electrician at Master Electrical Aust Pty LtdGeneral Manager/Foreman Electrician at Master Electrical Aust Pty Ltd
Jason LukicJason Lukic
Managing Director/Business Owner at OMi Electrical PTY LTDManaging Director/Business Owner at OMi Electrical PTY LTD
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects
Joshua WheatleyJoshua Wheatley
Procedural Services A03 Administration Officer at Surgical Treatment and Rehabilitation Service (STARS) HospitalProcedural Services A03 Administration Officer at Surgical Treatment and Rehabilitation Service (STARS) Hospital