Kristy Gardner

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

2019 –

• Began as a team member during the pandemic, assisting with hand sanitising and customer service, before progressing into multiple departments.

• Gained experience in checkouts, produce, fresh convenience, and deli,ticketing,building strong product knowledge and customer care skills.

• David Stones (ADM) at Culburra Beach, developing leadership skills and operational understanding.

• 2022 Transferred to Bomaderry Woolworths, taking on roles in Fresh Convenience ADM and covering other departments as required.

• Advanced to Online ADM and Front-End Supervisor, overseeing staff, resolving customer issues, and ensuring efficient operations.