Summary
Overview
Work History
Education
Skills
Hobbies: Soccer
Timeline
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Jesse Fitz-Gerald

Sippy Downs,QLD

Summary

Competent Crew Member ready to take on demanding workloads to achieve objectives for my employer. Experienced in organising supplies and equipment for efficient use, excellent Customer Service attributes and a Team player, understands shift work demands and filling shifts last minute to cover sick calls.

Overview

7
7
years of professional experience

Work History

Crew Member

McDonald's
01.2021 - 10.2023
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Crew Member

McDonald's
02.2020 - 12.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Customer Sales Assistant

IGA Burnett Heads
03.2017 - 07.2019
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Streamlined sales processes for increased efficiency and improved customer experience.
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.

Education

High School Diploma -

Chancellor College
Sippy Downs
11.2024

Skills

  • Drive-Thru Operations
  • Order Management
  • Customer Service
  • Food Preparation
  • Beverage Preparation
  • Food Running
  • Customer Engagement
  • Cleaning

Hobbies: Soccer

Goal -Keeper for Kawana Soccer Club, 2years.

Timeline

Crew Member

McDonald's
01.2021 - 10.2023

Crew Member

McDonald's
02.2020 - 12.2021

Customer Sales Assistant

IGA Burnett Heads
03.2017 - 07.2019

High School Diploma -

Chancellor College

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Jesse Fitz-Gerald