Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristy Harback

Hobart

Summary

I work as an Executive Assistant at Guilford Young College, where my primary focus is on improving efficiency while maintaining confidentiality. I have experience in office administration and team building, having optimised processes and enhanced document management systems. Utilising MS Office and strong communication skills, I consistently exceed expectations and foster a collaborative environment. I am adept at problem-solving, eager to learn, and possess excellent communication abilities. I am ready to take on new challenges and contribute to the team's success. Additionally, I have demonstrated leadership, organisational, and customer relations skills. I can work independently, solve problems effectively, and keep teams focused to meet diverse business needs.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Executive Assistant

Guilford Young College
11.2024 - Current
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organised and coordinated conferences and monthly meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling parent meetings and appointments.
  • Updated and maintained confidential databases and records.
  • Minute taking for meetings
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Collaborate, support and communicate with the Executive Assistant Team on a regular Basis.

Administrator

Guilford Young College
01.2023 - Current
  • Assisted in maintaining a well-organised school environment, contributing to smooth daily operations.
  • Enhanced school efficiency by streamlining administrative processes and implementing new policies and procedures.
  • Responded efficiently to inquiries from parents, staff members, or external organisations providing timely information or assistance as needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Assisted co-workers and staff members with special tasks daily.
  • Regularly updated student contact information in the database system allowing for efficient communication with families.
  • Maintained confidentiality of sensitive information about students' academic records and personal matters.
  • Maintained accurate records of student attendance, academic achievements, and other relevant information necessary for reporting purposes.
  • Managed filing system entered data and completed other clerical tasks.
  • Ensured compliance with state regulations, maintaining accurate records and documentation.
  • Completed forms and records to quickly handle all documentation for human resources.
  • Managed financial transactions for school events, collecting fees, issuing receipts, and reconciling accounts.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Administered appropriate wound care for various types of student injuries, promoting faster healing and reducing complications.

Administrative Officer

St Virgils College
08.2013 - 01.2023
  • Assisted in maintaining a well-organised school environment, contributing to smooth daily operations.
  • Enhanced school efficiency by streamlining administrative processes and implementing new policies and procedures.
  • Responded efficiently to inquiries from parents, staff members, or external organisations providing timely information or assistance as needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Assisted co-workers and staff members with special tasks daily.
  • Regularly updated student contact information in the database system allowing for efficient communication with families.
  • Maintained confidentiality of sensitive information about students' academic records and personal matters.
  • Maintained accurate records of student attendance, academic achievements, and other relevant information necessary for reporting purposes.
  • Managed filing system entered data and completed other clerical tasks.
  • Ensured compliance with state regulations, maintaining accurate records and documentation.
  • Completed forms and records to quickly handle all documentation for human resources.
  • Managed financial transactions for school events, collecting fees, issuing receipts, and reconciling accounts.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Administered appropriate wound care for various types of student injuries, promoting faster healing and reducing complications.

Administrator

Westport Agencies
08.2008 - 08.2013
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated strong communication skills while interacting with clients, building rapport that facilitated successful transactions.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Used several databases to order inventory from major suppliers.
  • Completed annual stocktake.
  • Stock control.

Call Center Representative

Qantas Airways
08.2004 - 08.2008
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and always ensuring client satisfaction.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Responded to customer calls and emails to answer questions about products and services.

Administrator

O'Brien Glass Industries
05.1997 - 04.2004
  • Face to Face customer service
  • Greeting customers and visitors at reception with a positive, helpful attitude.
  • Ensuring customers had the best experience within the Branch
  • Answering customer inquiries via telephone, email, and in-person.
  • Provide support to the manager and the running of daily operations
  • Effectively keeping customers updated on delivery lead times
  • Undertake repair inspections on home or business windows.
  • Issue invoices and raise job authorities as required
  • Scheduling repair bookings and contractors.
  • Source suitable resolutions to customer concerns and follow up customer queries

Education

Year 12 -

Guilford Young College
Glenorchy, TAS
11.1995

Year 7-10 - undefined

Dominic College
Glenorchy, TAS
11.1994

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • MS Office
  • Decision-Making
  • Team Building and Leadership
  • Office Management
  • Data Confidentiality
  • Excellent Communication
  • Organisational Skills
  • Teamwork and Collaboration
  • Active Listening
  • Time Management
  • Calendar management
  • Conference planning
  • Office management

Certification

  • Current first aid certificate
  • Current WWVP
  • Diploma in Business Management
  • Certificate IV in Human Resources

Timeline

Executive Assistant

Guilford Young College
11.2024 - Current

Administrator

Guilford Young College
01.2023 - Current

Administrative Officer

St Virgils College
08.2013 - 01.2023

Administrator

Westport Agencies
08.2008 - 08.2013

Call Center Representative

Qantas Airways
08.2004 - 08.2008

Administrator

O'Brien Glass Industries
05.1997 - 04.2004

Year 7-10 - undefined

Dominic College

Year 12 -

Guilford Young College

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Kristy Harback