Kristy Harris
Tumut,NSW
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
20
20
years of professional experience
Work History
Allocation Team Leader
Australian Unity
2022.01 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Held weekly team meetings to inform team members on company news and updates.
Home Care Case Manager
The Forrest Centre
2021.09 - 2022.01
- Conducted thorough assessments of both physical and psychosocial factors impacting a patient''s well-being at home.
- Provided comprehensive assessments of patient needs, leading to personalized care plan recommendations.
- Developed strong relationships with patients and families, fostering trust and open communication during challenging times.
- Improved client satisfaction through regular follow-ups and adjustments to care plans as needed.
- Handled complex case management situations, navigating a variety of healthcare systems and resources to provide the best possible support for clients.
- Supported family members in understanding their loved one''s needs and providing necessary resources.
Allocations Coordinator
Australian Unity
2019.11 - 2021.09
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Customer Service Manager
Woolworths
2004.09 - 2020.04
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate IV in Leadership -
NSW TAFE
OnlineCertificate III In Retail -
Woolworths
TumutSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Complex Problem-Solving
- Analytical Thinking
- Goal Setting
- Leading Team Meetings
- Safety
References
Kelli Stringer
RAM AU
0448048509
Anita Evans
SCO AU
0405429715
Timeline
Allocation Team Leader
Australian Unity
2022.01 - Current
Home Care Case Manager
The Forrest Centre
2021.09 - 2022.01
Allocations Coordinator
Australian Unity
2019.11 - 2021.09
Customer Service Manager
Woolworths
2004.09 - 2020.04
Certificate IV in Leadership -
NSW TAFE
Certificate III In Retail -
Woolworths
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