Kristy Hart
Brisbane,QLD
Summary
Accounts Receivable Clerk specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records.
Overview
28
28
years of professional experience
Work History
Accounts Receivable Clerk, Customer Service
Hitachi Power Tools
02.2014 - 12.2023
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Developed a comprehensive understanding of industry-specific billing practices and regulations in order to effectively manage customer accounts.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Generated monthly accounts receivable reports to submit developments for management review.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Call Center Representative
TSA Group
11.2010 - 02.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Approved and terminated customer contracts upon request.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
Finance Assistant
Astia
02.2004 - 11.2010
- Improved financial accuracy by diligently reviewing and reconciling monthly bank statements.
- Assisted in budget preparation for streamlined financial planning and forecasting.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
- Streamlined vendor payment processes, ensuring timely disbursements to maintain strong relationships.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Contributed to improved cash flow management, preparing regular cash flow projections for review by senior finance staff.
- Ensured compliance with regulatory requirements through meticulous record-keeping and reporting practices.
Nurse
Coffsharbour Base Hospital
03.1996 - 09.2004
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Education
Certificate III - Financial Services
Tafe
Coffs Harbour, NSWProvider Card - CPR
National CPR Foundation
National CPR Foundation01.2024
Provider Card - First Aid
National CPR Foundation
National CPR Foundation01.2024
Diploma - Nursing
Tafe
Coffs Harbour, NSW11.2016
Skills
- Mail Routing
- Financial Reporting
- Generally Accepted Accounting Principles
- Invoice Processing
- Cash application
- Financial software
- Bank Deposits
- Statement Review
- Information gathering and analysis
- Database updates
- Collections understanding
- Credit management
- Payment posting
- Financial records and reporting
- Accounts Receivable Software
- SAP Knowledge
- Payment Negotiations
- Oracle Expertise
- Credit and collections
- Payment management
- Audit Procedures
- Aging reports analysis
- Accurate payment posting
- Month-end closing procedures
- Department Oversight
- Statement preparation
- Invoice Preparation
- Team Bonding
- Policy Development
- Invoicing proficiency
- General Ledger
- Accounts Receivable
- Strong client relations skills
- Microsoft Excel
- Bookkeeping
- Customer service support
- Claims Processing
- Data inputting
- Dispute Resolution
- Finance
- Account Reconciliation
- Collections
- Account Auditing
- Inventory Management
- Data Entry
- Sage 50
- Financial research
- Attention to Detail
- Excellent Communication
- Certified Accounts Payable Practitioner
- Record Reconciliation
- Certification in Risk Management Assurance (CRMA)
- Fundamental Payroll Certification (FPC)
- SAP
- Multitasking Abilities
- Vendor relationships
- Adaptability and Flexibility
- Team Collaboration
- Payment Calculation
- Reliability
- Problem-solving abilities
- Bill Payment and Recordkeeping
Timeline
Accounts Receivable Clerk, Customer Service
Hitachi Power Tools
02.2014 - 12.2023
Call Center Representative
TSA Group
11.2010 - 02.2018
Finance Assistant
Astia
02.2004 - 11.2010
Nurse
Coffsharbour Base Hospital
03.1996 - 09.2004
Certificate III - Financial Services
Tafe
Provider Card - CPR
National CPR Foundation
Provider Card - First Aid
National CPR Foundation
Diploma - Nursing
Tafe
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