Kristy Haynes

As a strategic HR Business Partner for the Asia Pacific (APAC) region, I am currently the trusted business partner for the Commercial, Digital, ALM, and Data Centre business leaders (Snr VP, VPs, Snr Directors and Directors population) to align HR strategies with overarching IRM and Global business unit and Regional objectives.

My role involves a deep understanding of the diverse APAC landscape, encompassing its cultural nuances and legal frameworks, which enables me to develop and implement tailored HR solutions across talent management, organizational design, employee relations, and change management. I am committed to fostering strong stakeholder relationships, adapting global HR initiatives for local relevance, and playing a key role in building organizational capability and promoting a positive, inclusive work environment across various countries within APAC.

Ultimately, my contribution is pivotal in driving business success by ensuring that the people strategy directly supports regional organizational goals. This includes developing and executing effective talent acquisition and retention strategies, skillfully managing employee relations, and leading or actively contributing to significant regional HR projects.

My proven success in this role is underpinned by strong communication, collaboration, and problem-solving skills, complemented by well-developed cultural intelligence, allowing me to effectively navigate the complexities of the APAC market and cultivate a high-performing and engaged workforce.

• Designed and delivered training programs to improve employee skills and engagement.
• Analyzed HR metrics to drive data-informed decision-making and process improvements.
• Facilitated talent acquisition processes to enhance workforce quality.
• Provided guidance on employee relations, performance management, and conflict resolution.

• Company Overview: Iron Mountain Australia is a leading information management and storage provider, offering secure solutions for records and data. They serve diverse industries, prioritizing compliance and sustainability. Currently approx. 420 employees, and 65 sites across ANZ.
• Employee Relations: Managing and resolving employee relations issues, ensuring a positive and productive workplace environment, and providing guidance on Global and local HR policies and procedures.
• To provide HR generalist advice and support to people leaders both in Australia & New Zealand, as well as advising and coaching global leaders with ANZ teams.
• Provide tailored advice and internal stakeholder resolutions for people leaders covering both blue and white collar work force, and assistance with implementing and monitoring a variety of human resource programs as per wider HR CoE strategic initiatives and directives.
• Strategic HR Alignment: Collaborating with business leaders to understand their goals and aligning local HR strategies and initiatives with the local business units overall objectives.
• Talent Management: assist with Identifying talent needs, assisting in recruitment, onboarding, and talent development, and working with leaders, both within the region and locally, to coach and support development of a high-performance workforce.
• HR Policy and Compliance: Ensuring local HR policies and practices are in line with relevant laws and regulations, as well as monitoring compliance and addressing any legal or ethical issues.
• Appointed Chairperson for the ANZ IRM Engagement Council
• Efficiently partnered with and conducted redundancies in Australia & NZ, leading to approx 9 redundancies
• Successfully negotiated three Enterprise Agreements (QLD, WA, SA) and in the process of terminating the National Shred EA, introducing new technology for employee ballot voting
• Collaborated with APAC colleagues to define and execute the APAC Exit Interview procedure and establish standard forms and processes

• Company Overview: Start-up online platform. Seconded from parent company and managed both positions for a period of time.
• Launched an e-commerce startup with a small team (initially 3, grew to around 20).
• Manage all startup aspects: website development, agency collaborations (SEO, SEM, content, design), and product development.
• Execute a growth-focused online marketing strategy (B2B and B2C).
• Analyze and act on key metrics and industry trends.
• Hire and develop a skilled team and establish flexible processes for a growing business.
• Make critical decisions on people, product, marketing, and compliance.
• Develop effective digital strategies for content, social media, and email.
• Oversee warehousing and production, optimizing processes for order volume growth.
• Responsible for P & L
• Growth of business from $500k a year (2017) to $6mil a year in revenue (2021)
• Grew & maintained online store conversion rate to an average of 6% per month
• Achieved amazing brand reputation from a small business to a recognised brand
• Developed a passionate young, energetic team who are driven for success through the company culture
• Inventory management, kept stockholdings at a minimum whilst still be able to service a growing customer base
• Customer base growth and nurturing customer database of approx. 992k
• Managed significant online growth during the pandemic with a casual workforce to meet demands and remain flexible
• Reason for Leaving: Redundancy. Parent company introduced 2 new companies, and all companies were being integrated into one

• Company Overview: ANZ – approx. 70 employees, Regional Responsibilities - Approx 150 employees across China & SEA
• Develop and implement HR and WHS framework
• Advise and business partner managers on HR, IR and WHS issues
• Lead change and people strategy initiatives
• Create people engagement and culture programs
• Collaborate on HR strategy with the Executive team
• Address people issues and propose solutions for a win: win outcome
• Manage talent programs for attraction, retention and development of people
• Defined and implemented Company Culture Strategy, that was aligned with Company values and growth
• Developed People Engagement Strategy as a result of Annual Engagement Surveys conducted via Culture Amp platform
• Launched an interactive and ‘fun’ Employee Intranet Platform
• Introduced 'Paid Leave scheme'
• Enhanced staff engagement and retention through various strategies and activities
• Facilitated ISO audit compliance, with regards to ER & WHS processes
• Successfully managed all ANZ HR operational functions
• Transitioned payroll system to new providers, with minimum disruption
• Successfully coordinated the annual (and ad hoc) salary and bonus review program

• Company Overview: Wholesale / Warehouse Approx 65 employees
• Stand-alone and HR set up role for the business.
• Develop & Implement all aspects of the HR & WHS framework for the company, keeping HR practices within company culture.
• Position: HR Manager (3 days per week)

• Company Overview: Retail / Hospitality, Approx. 980 Stores, approx. 9000 employees, 2 direct reports
• Provide generalist ER & HR advice to all internal customers, including Operations Director, Regional Managers, Area Managers and Head Office Department Managers.
• Manage, coordinate and coach a team of 6 HR support staff, including field HR Mangers, administration staff and recruitment personnel.
• Advised Board members, and negotiated senior management Compromise agreements.
• Provided senior management successful advice for managing grievances, disciplinaries and managing performances within their teams.
• Successfully contributed to and supported the HR Strategy with the Head of HR, including presentations to the Board on key HR initiatives.
• Reason for leaving: Relocation back to Australia

• Company Overview: Food Retail Chain, Approx. 300 Stores, approx. 8000 employees, working with a team of 5 HR Managers
• Reporting To: Human Resources Controller
• Reason for leaving: Career Advancement.