Kristy Hogan
Bunbury ,WA
Summary
I would describe myself as Enthusiastic and pleasant current employee at SWAMS. I truly enjoy being part of the SWAMS team and look forward to many more years within this company. I enjoy the diversity of my current role encompassing Clinic Support Duties along with the emerging opportunities towards the Workplace Health and Safety within the Main Clinic and some Outreach Clinics. Previously 15 years of progressive experience managing a busy Renal healthcare practice. Deliver positive patient experience through the administration of top-quality care. A collaborative team player with the ability to work autonomously. I love having a purpose in life and enjoy making a difference in others lives also.
Overview
17
17
years of professional experience
Work History
Clinic Support Administration Officer
South West Aboriginal Medical Service
Bunbury , Western Australia
2023.10 - Current
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Produced detailed minutes of meetings for circulation to relevant personnel.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
- Monitored stock levels within the office environment, placing orders when necessary.
- Set appointments and managed meeting schedule.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Educated staff on fire prevention and protection strategies and emergency evacuation plans.
- Responded quickly to any reported health and safety concerns in the workplace.
- Collaborated with contractors on projects involving occupational health and safety risks.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
- Recruited and managed subcontractors to perform electrical and plumbing installations.
Funeral Directors Assistant
William Barrett and Sons
Bunbury , Western Australia
2022.10 - 2023.09
- Maintained accurate records of funerals including service details, obituaries, and payments received.
- Prepared documents necessary for cremations according to state regulations.
- Created memorial videos using photos and music provided by family members.
- Arranged for clergy or officiant when requested by families.
- Managed inventory of merchandise such as urns, keepsakes, and jewelry items.
- Answered phone calls promptly and professionally handled inquiries from callers.
- Processed payments from customers accurately and efficiently utilizing cash registers.
- Maintained confidentiality at all times respecting privacy rights of bereaved families.
- Prepared death certificates and drafted obituaries.
- Oversaw filing of legal documents.
- Monitored the implementation of health and safety standards in the workplace.
- Investigated accidents, injuries, or illnesses to determine causes and preventive measures.
- Educated staff on fire prevention and protection strategies and emergency evacuation plans.
- Assessed risk management practices against established standards.
- Responded quickly to any reported health and safety concerns in the workplace.
- Advised managers on developing effective methods for preventing workplace injuries.
- Worked closely with other departments to establish a safe environment throughout the facility.
- Maintained accurate records of all health and safety activities conducted by the organization.
- Participated in business safety committee meetings and health and safety audits.
Practice Manager
St John of God Healthcare
Bunbury , WA
2010.02 - 2022.10
- Implemented the Genie electronic record management (EMR) systems to store data and develop reports.
- Consulted with clinicians to develop business strategy.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed operations in accordance with budget requirements.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Supervised administrative Assistants by delivering consistent coaching and mentoring to improve job efficiency.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Cultivated close working relationships with the entire staff, including Doctors, Nurses and Clerical staff.
- Generated sales audit reports to track and review performance.
- Acted as main point of contact in matters relating to client concerns and needs.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Reconciled bank accounts, documented payments and produced invoices via accounting software.
- Cooperated with Medicare DVA and private insurance providers to resolve billing issues.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Researched and resolved collections disputes to maintain customer relationships.
- Implemented Genie program to streamline accounting and increase support for online Medicare billing .
- Resolved customer issues efficiently to build a loyal and trustworthy patient relationship
Administration Assistant
St John of god Healthcare
Bunbury , WA
2007.10 - 2022.09
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts and invoices.
- Managed physical and digital files for inpatient admissions.
- Checked stock to determine inventory levels and maintain office supply products.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Monitored schedules and theatre lists.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled evaluations and procedures for patients.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Provided administrative support for patient care staff.
- Compiled and maintained medical charts and reports in complex digital databases
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Maintained continuous and stringent safety levels and took preventive measures to avoid spread of disease and infection.
- Managed up to 10-15 patient referrals daily through fax and emails.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Helped patients complete paperwork and explained processes and procedures.
- Assisted with hospital admissions and paperwork.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Answered numerous daily phone calls to schedule appointments and address patient inquiries.
- Managed medical practice administrative needs to provide patient satisfaction.
Patient Care Assistant
St John of God Healthcare
Bunbury , WA
2007.02 - 2007.10
- Engaged with patient family and friends to provide courteous visit experience.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Used mobility devices to transport patients.
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
- Responded to bell or light signal calls to assist patients with needs.
- Implemented creative activities to emotionally support patients throughout medical treatment.
- Used hospital-approved devices and techniques to transport and lift patients.
- Organized supply room and ordered supplies and equipment.
- Follows complex and comprehensive verbal and written instructions.
- Transported patients to holding area to prepare for operating procedures.
- Performed sterilization processes after procedures to complete room turn around.
Education
Accrereditation - Aboriginal And Torres Strait Islander Mental Healt
Mental Health First Aid Australia
Bunbury2024-01
Certificate - Warden / Evacuation Training
Protector Fire Services
Bunbury, WA2023-07
Certificate - First Aid
St John Anbulance
Bunbury, WA2023-04
Certificate - Risk Management Leadership Series
Bridgelight PTY LTD
Bunbury, WA2023-03
Certificate - Medical Reception
Medtec Medical
Perth 02.2006
Certificate 2 - Information Technology
Southwest College of TAFE
Bunbury 02.2004
Skills
- Complex Problem Solving
- Work Planning and Prioritization
- Teamwork and Collaboration
- Verbal and Written Communication
- Accounts Payable and Receivable
References
- Deanne Rodney
Medical Administration Officer
South West Aboriginal Medical Service
0420525742
- Dr Omar Azzam
Nephrologist/ General Physician
RPH/ SJOG Subiaco & SWAMS
0459 085 095
- Neville Tonkin
Clinical Nurse Coordinator
St John of God Hospital Bunbury
0411 766 425
Timeline
Clinic Support Administration Officer
South West Aboriginal Medical Service
2023.10 - Current
Funeral Directors Assistant
William Barrett and Sons
2022.10 - 2023.09
Practice Manager
St John of God Healthcare
2010.02 - 2022.10
Administration Assistant
St John of god Healthcare
2007.10 - 2022.09
Patient Care Assistant
St John of God Healthcare
2007.02 - 2007.10
Accrereditation - Aboriginal And Torres Strait Islander Mental Healt
Mental Health First Aid Australia
Certificate - Warden / Evacuation Training
Protector Fire Services
Certificate - First Aid
St John Anbulance
Certificate - Risk Management Leadership Series
Bridgelight PTY LTD
Certificate - Medical Reception
Medtec Medical
Certificate 2 - Information Technology
Southwest College of TAFE
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