Kristy Hore
Bushland Beach,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
16
16
years of professional experience
Work History
Planning & Compliance
Autobody Group - Combined Auto Repair & Col Summerhayes Crash Repairs
Garbutt , Qld
10.2022 - Current
- Planned work schedules for repair shops and managed sublet scheduling.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted compliance management and audits to ensure regulatory adherence.
- Coordinated workshop bookings to optimize resource allocation.
- Created purchase orders and processed invoices for timely payments.
- Recruited and trained staff to enhance team performance.
- Resolved customer complaints promptly to maintain satisfaction.
- Performed data entry and general administrative duties efficiently.
- Provided support to General Manager while maintaining a professional image.
Sales, Brand & Marketing
NQ Springs 4x4 Accessories
Garbutt , QLD
10.2021 - 10.2022
- Directed daily operations for retail showroom and 4WD workshop to enhance efficiency.
- Provided leadership and mentorship to staff, implementing sales strategies to meet business objectives.
- Monitored sales performance and profit margins, delivering regular reports to stakeholders.
- Managed inventory effectively to maintain optimal stock levels and minimize excess.
- Cultivated customer loyalty through personalized service and support initiatives.
- Oversaw showroom reception and retail sales processes to maximize customer engagement.
- Coordinated marketing efforts and brand promotions to increase visibility and drive traffic.
- Handled purchasing orders, invoice approvals, and warranty claims efficiently.
Branch Manager
4WD Central / Cub Campers (Mike Carney Group)
Garbutt , QLD
04.2019 - 10.2021
- Controlled daily operations for retail showroom, Cub Campers, and 4WD workshop.
- Developed strategies to increase customer satisfaction and loyalty.
- Created reports summarizing operational performance metrics for senior management review.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
- Provided leadership and mentorship to staff, implementing sales activities aligned with business plan.
- Reported on sales performance and monitored profit margins.
- Managed inventory to maintain optimal stock levels for retail sales, Cub Campers, and workshop.
- Built and maintained customer loyalty through exceptional service and support.
- Conducted performance reviews to assess staff development and productivity.
- Created purchase orders and processed invoices for timely payment approvals.
- Tracked technician productivity to ensure workshop efficiency.
Development Manager, Guest Experience Manager, Brand & Marketing Manager, Kaizen Manager, Guest Experience Team Supervisor (Call Centre)
Mike Carney Toyota
Garbutt, QLD
04.2014 - 04.2019
- Developed comprehensive marketing plans for Toyota and Lexus brands.
- Ensured compliance with company policies, procedures, and safety regulations.
- Implemented strategies for improving efficiency within the workplace environment.
- Collaborated with other departments within the organization to ensure successful completion of projects.
- Communicated effectively with other departments to ensure that all projects are completed on time.
- Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
- Conducted quality checks and accuracy audits.
- Led team by answering questions and solving complex problems daily.
- Managed conflict resolution within the team to maintain a positive work environment.
- Oversaw training and development programs to enhance team skills and knowledge.
- Coordinated all marketing, advertising, sponsorship, and promotional activities.
- Maintained websites and social media for Mike Carney Toyota Group.
- Resolved guest feedback and complaints to enhance customer satisfaction.
- Executed follow-up calls for sales and service bookings.
- Ensured data integrity for accurate reporting and analysis.
- Facilitated conflict resolution and conducted root cause analysis.
- Implemented action plans to address performance issues.
HSEQ Assistant
ESS / Compass Group – Eureka Village
Moranbah , QLD
12.2009 - 01.2011
- Provided administrative support for Health, Safety, Environment & Quality matters to HSEQ Manager and Site Management Team.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Entered data into databases accurately and efficiently.
- Gathered and sorted data for reports and files.
- Used filing systems to improve document management and organization.
- Handled confidential information with discretion and integrity.
- Coordinated support to facilitate general office operations.
- Provided HR administrative assistance to management team.
- Reviewed and approved vendor invoices.
- Maintained front desk to provide positive first impression.
- Ensured compliance with Site Management Plan and relevant ESS & BMA policies and procedures.
- Entered and maintained Daily Safety Data, including BMA Safe and Safety Observation Analysis.
- Processed all Incident Reports, Hazards, and Corrective Actions in FIRST PRIORITY ENTERPRISE.
- Monitored OSAPT & SGS systems, issuing reports for ESS compliance.
- Filed and scanned hard copies of Incident Reports, Hazard Reports, and JSEAs post-completion.
- Conducted daily Pre-Start Meetings and internal Safety Audits to enhance safety culture.
- Prepared weekly, monthly, and quarterly HSEQ Reports for Client and ESS Office.
Education
Certificate III In Business -
Office Administration
Townsville, QLDSkills
- Documentation and data management
- Proficient in Microsoft Office Suite
- Team leadership
- Customer service and relations
- Conflict resolution
- Inventory management
- Brand management and marketing
- Occupational health and safety
- Administrative support
- Staff recruitment and training
- Credit management
- Maintenance coordination
- Workflow planning
Personal Information
Driving License: Open Class C
References
- Megan Keogh, Administration, Combined Auto Repair, 0422 955 370
- Debra Collins, Auto Body Group, 0418 731 260
Timeline
Planning & Compliance
Autobody Group - Combined Auto Repair & Col Summerhayes Crash Repairs
10.2022 - Current
Sales, Brand & Marketing
NQ Springs 4x4 Accessories
10.2021 - 10.2022
Branch Manager
4WD Central / Cub Campers (Mike Carney Group)
04.2019 - 10.2021
Development Manager, Guest Experience Manager, Brand & Marketing Manager, Kaizen Manager, Guest Experience Team Supervisor (Call Centre)
Mike Carney Toyota
04.2014 - 04.2019
HSEQ Assistant
ESS / Compass Group – Eureka Village
12.2009 - 01.2011
Certificate III In Business -
Office Administration
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