Summary
Overview
Work History
Education
Skills
Personal Development
References
Timeline
Generic

Kristy Jory

Niddrie

Summary

Experienced professional with a Diploma in Legal Services who is computer savvy and has excellent time management and communication skills, a keen eye for detail and a passion to help people. Reliable, meticulous and adaptable with the ability to work either independently or in a team. Ability to plan, prioritise and multi task while working under pressure and ensuring deadlines are met on a daily basis. Aims to exceed customer expectations and always remain aware of a customers situation, background or cultural differences. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

CONVEYANCING PARALEGAL

PD Law
07.2020 - Current
  • Managing Residential Contracts of Sale for Vendors and Buyers up to and including effecting Settlement
  • Reviewing Contracts of Sale and providing advice to clients whilst ensuring the clients needs and expectations are met
  • Drafting Contracts of Sale ensuring the clients rights are protected at all times
  • Carrying out searches and conducting due diligence enquiries to provide relevant advice to clients regarding properties
  • Preparing for and effecting Settlement on behalf of clients
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Responding to client queries in a timely and efficient manner
  • Building strong relationships with clients, real estate agents and financiers and interacting with them on a daily basis
  • Managing up to twenty files at any time using excellent time management skills
  • Maintaining client confidentiality
  • Drafting and finalising correspondence and legal documentation including proof reading
  • Diary management
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Any other tasks as directed by the Conveyancing Manager.

HELP DESK ANALYST

Victoria Legal Aid
09.2012 - 07.2019
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Maximized use of hardware and software by training users and interpreting instructions
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience
  • Compiled and accurately entered data for each customer encounter to record in system
  • Logged support tickets and closed when issues were resolved
  • Prepared references for users by writing clear operating instructions
  • Performed tests of functionality, security and performance of different workstations and devices
  • Assisted customers with product selection based on stated needs, proposed use and budget
  • Identified and solved technical issues using diagnostic tools.

PROJECT OFFICER

Victoria Legal Aid
12.2006 - 09.2012
  • Testing of new system prior to release to assist development team in bug identification
  • Trained users in use of new software
  • Monitored deadlines and milestones to keep on track with project schedule
  • Working with senior managers to coordinate team development activities and training
  • Gathered and organized supporting materials for meetings and project updates
  • Worked closely with organizations, individual businesses and government agencies to ensure a smooth rollout
  • Responded effectively to changes in project requirements, recalculating deliverables as needed
  • Closely collaborated with project members to identify and quickly address problems.

GRANTS OFFICER

Victoria Legal Aid
11.2005 - 12.2006
  • Collected, arranged and input information into database system
  • Worked with Compliance Team to resolve complex problems, improve operations and provide exceptional customer service
  • Increased customer satisfaction through efficient and effective processing of legal aid applications, protecting company reputation and meeting customers expectations
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Worked with complex customers whilst maintaining high level of professionalism.

ADMINISTRATION/ACCOUNTS CLERK

Care Connect
11.1998 - 11.2005
    • General office duties, including answering multi-line phones, routing calls and messages and greeting visitors
    • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
    • Created PowerPoint presentations for business development purposes
    • Handled client correspondence and tracked records to foster office efficiency
    • Tracked inventory and ordered office supplies encouraging cost-effective solutions
    • Maintained staff directory and company policy handbook for human resources department
    • Maintained employee confidence and protected payroll operations by keeping information confidential
    • Directed automation of office procedures such as correspondence management, recordkeeping and online communications
    • Communicated with customers to identify and resolve outstanding payments
    • Supported management by processing invoices and documents with consistent on-time delivery
    • Matched purchase orders with invoices and recorded necessary information.

Education

Skills

  • High level communication skills
  • Proficient in MS Office suite
  • High level organizational skills
  • Professional telephone demeanor
  • Ability to meet deadlines
  • Organization and Time Management
  • High Level of attention to detail
  • Relationship Building
  • LEAP Software
  • Practice Evolve
  • Perfect Portal
  • PEXA

Personal Development

  • Digital Literacy Essentials – TAFE Queensland
  • Cyber Security Essentials – TAFE Queensland
  • Data Security Essentials – TAFE Queensland
  • Digital Data Essentials – TAFE Queensland
  • Communication Technologies for Business Success – TAFE Queensland
  • Data Analysis Essentials - TAFE Queensland

References

  • Bernie Gunders, Conveyancing Manager – PD Law, 0437 637 594
  • Mel Cox, Director/CEO – PD Law, 0407 465 365
  • Tanner Ozdemir, Senior Administration Officer - Victoria Legal Aid, 0411 800 330

Timeline

CONVEYANCING PARALEGAL

PD Law
07.2020 - Current

HELP DESK ANALYST

Victoria Legal Aid
09.2012 - 07.2019

PROJECT OFFICER

Victoria Legal Aid
12.2006 - 09.2012

GRANTS OFFICER

Victoria Legal Aid
11.2005 - 12.2006

ADMINISTRATION/ACCOUNTS CLERK

Care Connect
11.1998 - 11.2005

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Kristy Jory