Kristy Kennedy
Hinchinbrook
Summary
Dependable and skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritisation skills.
Overview
25
25
years of professional experience
Work History
Acting Manager
BaptistCare NSW & ACT
2024.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Liaised with customers and their carers or representatives around service provisions.
- Liaised with support coordinators, case managers and occupational therapists.
- Successful compliance of NDIS audit.
- Overseen 50+ staff members.
Assistant Manager
BaptistCare NSW & ACT
2020.07 - 2024.05
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed budgets effectively, whilst meeting KPI's.
- Liaised with customers and their carers or representatives around service provisions.
- Liaised with support coordinators, case managers and occupational therapists.
- Successful compliance of MAC audit.
- Performance managed staff and contractors.
- Overseen 25+ staff members.
Care Facilitator
BaptistCare NSW & ACT
2010.06 - 2020.07
- Liaised with customers and their carers or representatives around service provisions.
- Managed NDIS Portal, generating service bookings and payment requests.
- Managed MAC Portal, processing referrals and updating records.
- Debtor management, recuperation of outstanding funds.
- Internal billing and manual invoicing.
- Calculated and generated quotes based on OT Reports, maintenance assessments and external quotes.
- Managed Police Check register.
- Service scheduling for Home Modifications, Home Maintenance, Lawn Mowing & Gardening within TCM and Excel for 15+ staff.
- Generated payment plans, fee assessment and review.
- Liaised with external providers and contractors daily.
- Generated monthly reports.
- Ordered building supplies and custom products.
- Backfilled Home Services Manager as required.
- Approved and allocated spent funds accordingly in T1, generated profit and loss statements.
- Overseen 10+ staff members.
- Recruitment and selection as required.
- Provided training and support to staff members.
- Created meeting agenda and chair meetings.
- Conducted 1:1 supervision with staff members.
Field Worker (now Known as Care Service Employee)
Baptist Community Services
2007.06 - 2010.06
- Monitored and assisted clients/participants through individual service care plans.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting clients/participants.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Cooked meals and assisted clients/participants with eating tasks to support healthy nutrition.
- Provided respite for clients/participants, allowing carer to attend to other tasks.
- Entrusted to handle confidential and sensitive situations in a professional matter.
- Administered medications as prescribed, closely monitoring clients/participants for any adverse reactions or side effects.
- Improved clients/participants satisfaction by providing compassionate care and addressing individual needs.
- Maintained accurate records, ensuring proper documentation of clients/participants information and care interventions provided.
- Provided support to aged care clients over 65 and HACC clients under 65.
- Provided support to clients living with dementia, autism and mental health disorders.
Chiropractic Receptionist
Rehablink
2006.09 - 2007.01
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- General office duties, day to day organisation of clinic.
Telemarketer
Harmony Media/ICT Group
2006.04 - 2006.09
- Averaged 100 outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Handled customer service and enquiries.
- General office duties and data entry.
Pharmacy Cashier
The Lakes Pharmacy
2005.11 - 2006.03
- Restocked, arranged and organised products. Ordered as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift, store banking.
- Assisted customers by answering questions and fulfilling requests.
- Processed in and outgoing scripts.
Sales Assistant
Sundown Nursery & Landscape Supplies
2005.03 - 2005.11
- Maintained records related to sales, returns and inventory availability.
- Assisted customers with prompt and polite support in-person and via telephone.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Processed cash, check and credit card payments.
Bartender
Crown on McCreddie
2004.06 - 2004.12
- Set up bar for operation, obtained cash bank and stocked service bar.
- Responsible service of alcohol.
- Responsible service of gambling.
- Maintained accurate cash drawer per shift.
- After hours close and restocked service bar.
Assistant Manager
Jackatts Newsagency
2002.03 - 2005.07
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cash handling, store banking and payroll.
- Develop plans for advertising, sales promotions, public relations and sales management.
- Ordering, receiving and handing of all stock.
- Worked within the NSW Lotteries system.
Cashier
Woolworths
2000.11 - 2002.02
- Operated cash register for cash, cheque and credit card transactions.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
Education
Working With Children Check WWC3105983E
Office of The Children's Guardian
Sydney, NSW2025-06
Provide First Aid HLTAID011
Safety Corp
Sydney, NSW2025-05
NDIS Worker Check Clearance 85963263
Service NSW
Sydney, NSW2025-04
SOA - Diploma of Community Services Co-ordination
Response Employment And Training
New Lambton, NSW2014-01
Diploma of Management BSB51107
Australian Institute Of Management
Sydney, NSW2011-01
Certificate IV in Frontline Management BSB40807
Macquarie Business Training Centre
Carlingford, NSW2010
Certificate III in Aged Care Work CHC30102
TAFE NSW
Wetherill Park, NSW2007
School Certificate
Merrylands High School
Merrylands, NSW2000
Skills
- Staff management
- Relationship development
- Supervision
- Verbal and written communication
- Business administration
- Problem resolution
- Customer service
- Appointment scheduling
- Financial management
- MS Office
References
Available on request
Timeline
Acting Manager
BaptistCare NSW & ACT
2024.05 - Current
Assistant Manager
BaptistCare NSW & ACT
2020.07 - 2024.05
Care Facilitator
BaptistCare NSW & ACT
2010.06 - 2020.07
Field Worker (now Known as Care Service Employee)
Baptist Community Services
2007.06 - 2010.06
Chiropractic Receptionist
Rehablink
2006.09 - 2007.01
Telemarketer
Harmony Media/ICT Group
2006.04 - 2006.09
Pharmacy Cashier
The Lakes Pharmacy
2005.11 - 2006.03
Sales Assistant
Sundown Nursery & Landscape Supplies
2005.03 - 2005.11
Bartender
Crown on McCreddie
2004.06 - 2004.12
Assistant Manager
Jackatts Newsagency
2002.03 - 2005.07
Cashier
Woolworths
2000.11 - 2002.02
Working With Children Check WWC3105983E
Office of The Children's Guardian
Provide First Aid HLTAID011
Safety Corp
NDIS Worker Check Clearance 85963263
Service NSW
SOA - Diploma of Community Services Co-ordination
Response Employment And Training
Diploma of Management BSB51107
Australian Institute Of Management
Certificate IV in Frontline Management BSB40807
Macquarie Business Training Centre
Certificate III in Aged Care Work CHC30102
TAFE NSW
School Certificate
Merrylands High School