Kristy Khattab
Dubbo,Australia
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
18
18
years of professional experience
Work History
Team Leader
Dahab Cafe
11.2012 - 08.2023
- All-rounder/ Management/ Owner
- Payroll/ Use MYOB to complete payroll and BAS
- Staff Training/ Hire and train staff to suit positions
- Ordering/ Control stocktake
- Kitchen/ Preparation, cleaning and serving meals.
Roster Coordinator
Westhaven
08.2023 - 07.2022
- Ensuring the smooth and effective coordination of support services for participants
- Roster Management: Develop and maintain the support worker roster, ensuring adequate coverage for all shifts based on participant requirements and staff availability
- Conflict Resolution: Handle any rostering conflicts or issues that arise, such as scheduling conflicts or unexpected staff absences, and implement timely solutions to maintain continuity of care
- Communication: Facilitate clear and effective communication between support workers, participants, and management regarding rostering changes, updates, and any relevant information
- Documentation: Maintain accurate records of rostering activities, including shift allocations, staff availability, and participant preferences, ensuring compliance with company policies and procedures
- Continuous Improvement: Identify opportunities for process improvement within the rostering system to enhance efficiency, productivity, and participant satisfaction
- Facilitate meetings with stakeholders.
Team Leader
Boost Juice Bars
08.2005 - 12.2011
- Customer Service
- Open and close procedures
- Ordering stock and stock control
- Food handling and preparation
- Training new staff
- Food handling and preparation.
Receptionist and Maître d
Australian Heritage Motor Inn/ Comfort Inn Blue Lagoon
11.2007 - 11.2011
- All-rounder/ Management/ Functions
- Receptionist/ Answer telephone and direct call efficiently
- Functions Manager/ Book and manage large groups and functions
- Staff Employment/ Interview, training and management of staff.
Education
Certificate IV in Education Support -
Tafe NSW
01.2019
HSC -
Forbes High School
Forbes, NSW12.1999
Skills
- Completed HSC
- Ten years hospitality and management
- Completed Cert 4 Education Support
- Administrative experience
- Payroll
- Staff Training
- Leadership
- Management
- Customer Service
- Receptionist
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Work Planning and Prioritization
- Leading Team Meetings
- Team Check-Ins
- Multitasking
- Organizational Skills
- Relationship Building
- Excellent Communication
- Effective Communication
- Time management abilities
- Continuous Improvement
References
- Midhun Francis, GM Children’s Services Westhaven, 0428 395 786
- Sara Cowie, SM Westhaven, 0409 910 193
Timeline
Roster Coordinator
Westhaven
08.2023 - 07.2022
Team Leader
Dahab Cafe
11.2012 - 08.2023
Receptionist and Maître d
Australian Heritage Motor Inn/ Comfort Inn Blue Lagoon
11.2007 - 11.2011
Team Leader
Boost Juice Bars
08.2005 - 12.2011
Certificate IV in Education Support -
Tafe NSW
HSC -
Forbes High School
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