Kristy-Lee Gower

Key Skills & Attributes:

• Reception Duties: Greet clients and visitors in a professional and friendly manner. Manage the front desk, ensuring a welcoming and organised reception area.
• Communication: Handle inbound and outbound phone calls efficiently and professionally. Respond to and manage email communications with clients and internal staff.
• Client Coordination: Book and confirm client meetings, both virtual and in-person. Review and confirm that customer information and documentation is complete and accurate.
• Data Management: Enter basic loan information into the VOWnet system accurately and promptly. Save and organise client documentation in designated digital and/or physical files.
• Marketing Support: Create and schedule basic social media posts in line with business branding and messaging.
• Administrative Support: Perform general administrative tasks and ad hoc duties as required to support the team and ensure efficient office operations.
• Strong interpersonal and communication skills (verbal and written).
• Excellent attention to detail and organisational skills.
• Ability to manage time effectively and prioritise tasks.
• Comfortable with technology, including Microsoft Office, email platforms, and CRM systems (experience with VOWnet is highly desirable).
• Basic understanding of social media platforms for business use.
• Professional appearance and customer-focused attitude.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Created, prepared, and delivered reports to various departments.

Supporting the efficient and effective day-day operations of
recruitment activities of SMOs within NBMLHD. This will
include regular communication with managers and
employees over multiple sites in relation to recruitment
requests.
Preparation of permanent and temporary employment contracts, and
contract amendments for SMPs, including Staff Specialists, Visiting
Medical Officers (VMOs), Visiting Dental Officers (VDOs), Clinical
Academics, Honorary Medical Officers (HMOs), Post

Graduate Fellows
(PGF), Observers, in a timely manner.
Coordinating all functions associated with appointment of new
employees to the LHD on behalf of the customer in order to maintain
accurate and timely service and provide value added services to
respective customers of the LHD.
Processing reclassification notifications and liaising with Health Share
to ensure the accuracy of data being changed on HRIS.
Maintain a working knowledge of all relevant awards and recruitment
related legislation including NSW MoH and HealthShare publications Ongoing maintenance of the e-recruitment system to support the. recruitment function within NBMLHD
Assist in preparation of MDAAC associated papers (including checking mandatory documentation).
Distribution of the employment contracts to the successful applicant/s together with the New Starter Pack and/or relevant appointment and documents.

Preparation of Unsuccessful and Eligibility letters.
Providing advice and general consultancy service on
recruitment/transaction matters pertaining to procedural issues
Assisting in developing, implementing and maintaining
recruitment/transaction procedures to best practice, both in terms of
utilisation of Human Resources and HRIS

Assisting in the ongoing training of new managers in the use of an e-
recruitment system

Provide assistance in the maintenance of positions an structures within
StaffLink including ANZSCO and Premier Workforce Codes
Create drafts and final formatting of reports and presentations for
presentation to facilities and LHD Executives
Co-ordinate checks and provision of documentary evidence for
employment, ensuring necessary compliance checks are completed
prior to commencement of duties for all new appointees
Ensure new employees have met mandatory employment
(credentialing) requirements eg. National Criminal Record Check,
Working with Children Check, Proof of identity, Registration and Visa
etc.
Work with Staff Health to ensure new and current SMOs have met
mandatory Vaccination requirements prior to commencement with the
LHD.
Data entry of all medical officer details in the Medical Workforce
Database
Processing of visa and registration for International Medical Graduates
(IMGs) employed in a timely manner
Review Medical Registration Checks advising of expiration for SMPs
as requested.
Review Visa Status Checks advising of expiration for SMPs as
requested.
Preparation of any correspondence/forms required for
Immigration/AHPRA in relation to IMGs regarding visa or registration
Preparation of documentation for Medical Observers

• Liaising with Patients and Doctors
• Booking patients appointments
• updating and maintaining clinic waitlists
• Billing for Doctors
• ordering of medical supplies
• Produced detailed reports to track trends and keep senior management informed.
• Prepared agendas and took notes at meetings to archive proceedings.
• Created, prepared and delivered reports to various departments.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Maintained personnel records and updated internal databases to support document management.

• Job title later changed to Recruitment Liaison officer after a restructure
• Provide project support to the Corporate Function at the Regional Hub in relation to preparation and distribution of reports, etc.
• Making verbal offers to applicants
• Creating and sending written offers
• Provide best practice HR and Recruitment advice to the Regional Hub.
• Support the Regional Hub in a range of recruitment activities which may include; liaising with the National Office Recruitment Team.
• Maintaining and updating HR and recruitment databases.
• Assisting with the on-boarding process of new starters.
• Assisting with contract management for non-ongoing staff.
• Establish and maintain strong relationships with internal and external stakeholders.
• Actively participate in regular forums with the People & Culture Division to ensure effective and efficient process and communication are in place.
• Exercise good judgement and sensitivity in the NDIS environment when working with personal data and liaising with internal and external stakeholders.

• Completing operational and/or administrative tasks of moderate complexity or difficulty.
• Develop sound relationships with key internal and external stakeholders, whereby you may be required to provide advice within defined parameters relating to your area/s of responsibility.
• Management of emails and appointments, responding to changing priorities and timeframes.
• Be accountable for organising your workflow.
• Preparation of replies to correspondence and handling/custody of confidential papers.
• Preparation of briefing material.
• Schedule meetings and the preparation of reports and documents relating to Committees and Projects of which the Senior Executive Officer is a member, sponsor or stakeholder.
• Undertake research and investigations for the branch and/or group manager and prepare associated reports and correspondence.
• Organise and support official meetings, travel arrangements and official functions on behalf of the Branch Manager, and other agency staff (as directed).
• Provide high level administrative support to the branch manager on personnel and financial matters within the Agency.
• Liaise with and support Senior Officers as directed by your Branch Manager.
• Identify and contribute to the resolution of issues and problems as they arise.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

• Administration support to the Leadership team.
• Administrative support to the Aged Care Facility managers and teams.
• Organising meetings including putting together all presentations and material.
• Organising Staff annual end of year events and training functions.
• Working on projects with the Leadership team.
• Minutes of Management / Leadership Meetings, External stakeholders& Sub Committees.
• Catering for functions.
• Booking travel for senior management.
• Assisting with the design and implementation of office policies.
• Financial management - petty cash, reconciliation of credit cards, accounts payable & receivable.
• Property maintenance arrangements.
• Minutes of external partnership meetings.
• Recruitment coordination including but not limited to advertising, answering enquiries, booking interviews, sending job information to applicants.
• Maintaining relationships with external stakeholders and administration suppliers.
• Prepare and ensure the timely distribution of meeting minutes, agendas.
• Organizing large scale events.

• Responsibility for entering Service Recipients in to scheduling system.
• Attending to call centre enquires when required.
• Responsible for organising assessments.
• Answering telephone enquiries.
• Maintaining Care Service Employee Schedules.
• Being part of the organisation of all social events.
• Data Entry.