Kristy-Lee Smithson
Receptionist/Hospitality Attendant
Elizabeth North,South Australia
Summary
Highly experienced professional with a proven track record of seamlessly following plans and adapting to changes, resulting in consistently high productivity. Demonstrates exceptional skill in anticipating last-minute objectives while maintaining meticulous attention to detail throughout project execution. Consistently adheres to rules and procedures, delivering work of predictably high quality. Brings structure to tasks and situations, contributing to the company's success through a consistent track record of exceptional results.
Overview
16
16
years of professional experience
Work History
Receptionist/Front of House Supervisor/Night Supervisor
John Pirie Motor Inn/Angus & Co.
09.2021 - 03.2023
- Team Leader responsible for opening/closing business, training juniors, and managing staffing rosters
- Provided table service and excelled in customer service, sales, and relations
- Proficient in POS systems use (Protel/H&L) and Nitel
- Demonstrated general wine knowledge and barista skills
- Managed everyday cleaning duties, stock take, register use, cash handling, eftpos use, daily settlements/banking
Duty Manager - Food & Beverage
Edithburgh Hotel
04.2018 - 04.2019
- Experienced team leader with expertise in training junior staff
- Strong customer service and sales skills, including building relationships with clients
- Proficient in using POS systems (POS Boss) for transactions
- Skilled in beverage preparation and service, with general wine knowledge
- Capable of handling everyday cleaning duties and stock take responsibilities
- Proficient in register use, cash handling, eftpos transactions
Food and Beverage Attendant
Skillogalee Restaurant
10.2015 - 05.2016
- Extensive experience in table service and customer relations
- Trained juniors in restaurant operations and barista skills
- Responsible for opening and closing procedures, including stock take and cleaning duties
- Proficient in beverage preparation, general wine knowledge, and product knowledge
- Skilled in cash handling, eftpos use, and register operation
Restaurant Manager
1918 Bistro & Grill
10.2010 - 03.2015
- Proficient in table service and maintaining strong customer relations
- Experienced in opening and closing restaurant operations
- Skilled in beverage preparation with general wine knowledge
- Proficient in cash handling, register use, and EFTPOS transactions
- Experienced in training and hiring new employees
- Knowledgeable in inventory management, including stock take and product ordering
Waitress/Kitchen Hand
Tanunda Hotel
08.2007 - 10.2010
- Customer service sales and relations
- Training of junior staff members
- Beverage preparation and service, including barista skills
- Everyday cleaning duties to maintain a clean and organized work environment
- Extensive product knowledge for effective sales
- Proficient in Keno sales, register use, cash handling, and eftpos transactions
Education
Infection Control Orientation - Direct Client Cont -
Australian Commission on Safety and Quality In Health Care
08.2019
Hand Hygiene Australia (HHA Online Training) -
Hand Hygiene Australia
08.2019
Prepare and Serve Espresso -
MADEC Australia
09.2018
Use Hygienic Practices for Food Safety -
MADEC Australia
09.2018
Responsible Service Of Alcohol -
MADEC Australia
09.2018
Provide Responsible Service of Alcohol -
Tafe SA
12.2013
Senior Secondary Certificate of Education -
Nuriootpa High School
12.2010
Skills
- Time management & Organization skills
- Telephone skills
- Verbal and written communication
- Service-oriented mindset
- Phone etiquette
- Positive and professional
- Multitasking and prioritization
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Payment processing
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