Kristy-Lee Stephenson
Automotive Service Advisor
Toowoomba,QLD
Summary
Results-driven Service Advisor with expertise in customer service, technical troubleshooting, and workflow optimization. Recognized for high productivity and efficient task completion. Proven communication, problem-solving, and time management skills ensure client satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Toyota Master Service Advisor
Toowoomba Toyota
Toowoomba , QLD
10.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Calculated labor times and parts prices accurately to ensure transparency
- Scheduled maintenance tasks for vehicle services
- Verified accuracy of completed service orders per dealership guidelines
- Generated invoices for completed services
- Efficiently addressed customer grievances with professionalism
- Enhanced client satisfaction through superior service interaction
- Increased sales through strategic upselling of additional products.
- Facilitated customer interactions to identify needs.
- Processed deposits and payments accurately
- Resolved billing issues by adjusting charges.
- Responded to customer inquiries effectively.
- Updated system database with detailed customer preferences
Funeral Arranger/Conductor
Hiram Philp Funerals
Toowoomba, Australia
05.2023 - 09.2023
- Welcomed and reassured families during planning sessions
- Managed scheduling for families requiring funeral arrangements
- Crafted comprehensive contracts specifying funeral service costs.
- Guided clients in choosing caskets, urns, and burial vaults
- Supported families in making informed decisions regarding end-of-life services.
- Oversaw logistics coordination with cemetery staff for grave site arrangements.
- Created obituary notices for publication upon family request.
- Oversaw payment processes, verifying receipt of funds for completed tasks
- Coordinated with professionals such as clergy and florists for funeral services
- Verified completeness of documents before agency submission
- Performed clerical duties such as filing documents and handling phone calls
- Directed all aspects of memorial ceremonies
Mazda Service Advisor
Wippells Autos
Toowoomba, Australia
10.2022 - 05.2023
- Provided professional assistance to customers upon arrival.
- Assessed labor time and parts prices accurately.
- Coordinated appointment schedules for vehicle service tasks
- Generated invoices for provided services and processed customer payments and deposits.
- Directed inbound customer inquiries about dealership services and quotes
- Facilitated customer interactions to clarify needs
- Maintained updated system records with order specifics
Mazda Service Advisor
Woodley’s Motor Group
Tamworth, Australia
11.2021 - 10.2022
- Welcomed clients courteously and effectively attended to their requirements.
- Detailed parts pricing for customer clarity
- Organized scheduling of appointments for vehicle maintenance.
- Conducted evaluations of service orders for accuracy and adherence to dealership standards
- Generated invoices for completed services.
- Promoted supplementary products when suitable
- Attended regular training sessions focused on new developments in automotive technology.
- Handled payment processing and billing arrangements
- Compiled and updated change of address records using industry-related applications
- Maintained comprehensive records of each incoming and completed task
- Supervised active work orders to ensure tasks are completed on time
- Approved comprehensive work orders, verifying all information
- Addressed concerns about service quality by delivering effective solutions
- Matched invoices with purchase orders and delivery documents to ensure correct pricing and quantity.
Supermarket Department Manager
Carlo's IGA
Tamworth
03.2019 - 06.2021
- Effectively managed stock levels for efficient replenishment.
- Worked with various departments for operational efficiency across teams
- Ensured department remained aligned with sales goals through waste reduction
- Executed daily operational procedures for opening and closing
- Oversaw daily operations, optimizing efficiency and workflow.
- Boosted product attractiveness through strategic merchandising initiatives.
- Mentored new team members on departmental protocols
- Optimized budget by ensuring costs remained within allocated limits.
- Facilitated the promotion of reduction targets and security awareness
Education
Toyota - Master Service Advisor - Automotive Advisor/Administrator
Toyota
Brisbane, QLD01-2024
Toyota Accredited Service Advisor - Automotive Advisor/Administrator
Toyota
Brisbane, QLD01-2024
Business Administration Cert III - Business Administration
Tamworth Community College
Tamworth, NSW06-2022
Skills
- Outstanding Client Service
- Service Recommendations
- Service & maintenance Scheduling
- Data Management
- CRM Systems Proficiency
- Service And Repair Invoicing
- Work Order Management
- Team Collaboration
- Product Knowledge Training
- Proficient Multitasking Skills
- Detail-Oriented
- Effective Communication Skills
- Customer Complaint Resolution
- Workflow Management
- Dedicated Work Ethic
- POS System Management
- Cost Estimation
Timeline
Toyota Master Service Advisor
Toowoomba Toyota
10.2023 - Current
Funeral Arranger/Conductor
Hiram Philp Funerals
05.2023 - 09.2023
Mazda Service Advisor
Wippells Autos
10.2022 - 05.2023
Mazda Service Advisor
Woodley’s Motor Group
11.2021 - 10.2022
Supermarket Department Manager
Carlo's IGA
03.2019 - 06.2021
Toyota - Master Service Advisor - Automotive Advisor/Administrator
Toyota
Toyota Accredited Service Advisor - Automotive Advisor/Administrator
Toyota
Business Administration Cert III - Business Administration
Tamworth Community College
References
- Brad Wilson, General Manager, Woolley's Motor Group, Mob:0437 505 600, W: (02) 6763 1500
- Amy-Lee Ajaj, Volkswagen Servicer Advisor, Woolley's Motor Group, Mob: 0432 469 534, W: (02) 6763 1500
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