Kristy-Leigh O'Brien

• Removed bed sheets and towels from rooms.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Sanitized all surfaces, wiped down cabinets, dusted and swept and mopped floors
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Responded to requests from patrons for linens and toiletries.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Completed After Hours night shift Depot cleaning.

Cleaned, sanitised and dusted all office furniture.

Vacuumed and mopped all floors and stair wells.

Tasked with all rubbish removal and sorting recycles.

Cleaned and sanitised all public areas.

Ensured all areas were securely locked upon completion.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Created and supplied wedding cakes and special event baked goods.
• Fulfilled all online orders and home deliveries within a quick and timely manner.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.

• Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
• Placed orders to restock items before supplies ran out.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Created recipes and prepared advanced dishes.
• Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
• Maintained well-organized mise en place to keep work consistent.
• Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.