Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kristy McFeggan

BRIDGETOWN,WA

Summary

Customer-oriented Store Manager offering over 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Worker

coles
Manjimup, WA
06.2023 - Current
  • While i have been working at coles i have done a few roles including online shopper dairy\frozen office administration and relay team
  • processed payroll
  • dealt with armagaurd and money transfer declarations
  • daily duties in the office
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.

Fencing Contractor

Allan's Outback Fencing
BRIDGETOWN, WA
07.2022 - 05.2023
  • Completed work in different weather conditions and on diverse ground types.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Constructed metal, chain link and wooden fences and borders.
  • Used measuring and marking equipment to measure and mark site locations or placement of structures or equipment.
  • Loaded fencing materials and tools onto trucks for transport to job site.
  • Removed materials and tools and cleaned up job site after project completion.
  • Created postholes with appropriate equipment, including spades and posthole diggers and backfilled holes with dirt or concrete to secure fencing.
  • Marked and laid out fence lines and pole locations in accordance with work order and project specifications.
  • Used spades and augers to dig fence post holes.
  • Delivered pricing estimates for fences to customers.
  • Attached rails and tension wire along bottoms of posts to form fencing frames.
  • Adhered to strict safety protocols to minimize risk of accidents and injuries.
  • Measured and aligned posts using levels and bobs to verify alignment and achieve professional finished looks.
  • Checked future fencing areas for electric cables and water lines.
  • Verified vertical alignment of posts, utilizing plumb bobs and spirit levels.
  • Blasted rock formations and rocky areas with dynamite to facilitate posthole digging.

Bar Manager

Freemasons Hotel
BRIDGETOWN, WA
03.2023 - 04.2023
  • Completed thorough opening and closing procedures
  • Restocked beer and liquor regularly and after special events.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Reorganized bar stations to streamline service flow.
  • Approved Managers red card

Store Manager

Red Dot
MANJIMUP, WA
10.2018 - 08.2022
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Bartender

The Parade Hotel
East Bunbury, WA
08.2017 - 11.2017
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Bar Manager/Cleaner/Food Service Worker

Freemasons Hotel
BRIDGETOWN, WA
04.2014 - 06.2016
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Set up, restocked and cleaned dining areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Refilled condiments, napkins and server workstations.
  • Packaged and bagged cooked food and prepared items.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Responded to emergency cleaning requests to meet client expectations.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Created inventory checklists and stocked housekeeping carts.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Skills

  • Customer Service
  • Cash Management
  • Multitasking and Organization
  • Store Operations Oversight
  • Policies and Procedures
  • Store Merchandising
  • Store Opening and Closing
  • Staff Supervision
  • Shift Scheduling
  • Recruiting and Hiring
  • Documentation and Reporting
  • Verbal and Written Communication
  • Management Team Building
  • Performance Assessment
  • Hiring and Onboarding
  • Recruitment and Hiring
  • Goal Setting
  • Team Leadership
  • Budget Control
  • Training Management

Certification

  • Currant Approved Managers Red Card
  • Currant Working with Children's Check
  • RSA Training - [Year]
  • C-A Drivers licence
  • learners for HR Drivers Licence

Timeline

Retail Worker

coles
06.2023 - Current

Bar Manager

Freemasons Hotel
03.2023 - 04.2023

Fencing Contractor

Allan's Outback Fencing
07.2022 - 05.2023

Store Manager

Red Dot
10.2018 - 08.2022

Bartender

The Parade Hotel
08.2017 - 11.2017

Bar Manager/Cleaner/Food Service Worker

Freemasons Hotel
04.2014 - 06.2016

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Kristy McFeggan