Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy McInnes

Highton,VIC

Summary

Highly accomplished professional with nearly a decade of diverse experience and impressive achievements in the City of Greater Geelong. From administrative roles in Sporting Venues to leadership positions, I have developed and refined a wide range of transferable skills and gained valuable experiences. After graduating from VCE, I faced the challenge of selecting a field of study from my numerous interests. Ultimately, I prioritized acquiring practical experience both in the workplace and through extensive global travel. Since completing my VCE, I have explored a variety of different countries, embarked on memorable camping trips across Australia, and even worked as a Lifeguard in a foreign-speaking country. Each endeavour has fueled my growth, pushing me to excel, expand my knowledge, and uncover my true passions. My extensive work experience along with my travels has honed me into a versatile team player with exceptional communication skills and a genuine passion for connecting with others

Overview

9
9
years of professional experience

Work History

Administration Officer

The Geelong Arena
10.2023 - Current
  • Efficiently completed administrative and reception tasks, including but not limited to bank reconciliation, accounts payable, managing petty cash, processing event invoicing, and handling preferred supplier transactions.
  • Assisted the Venue Manager with a focus on marketing tasks such as website upkeep, brochure design, event advertising, managing social media, and arranging in-house marketing displays.
  • Coordinated diaries, meeting room bookings, meetings and events for venue staff.
  • Responsible for venue booking program and major events administration including: settlement preparation, invoicing, client liaison and event planning.
  • Resolved information technology issues in consultation with IT service providers.

Venue Transition Manager

The Geelong Arena
05.2024 - 05.2024
  • Liaised with key stakeholders and user groups to provide a solution focused plan throughout the roof maintenance works & major events.
  • Worked with internal and external contractors to provide a safe working environment.
  • Provided leadership to relevant user groups and Council in the development of all operational aspects to ensure the successful staging of events.
  • Negotiate and facilitate user agreements.
  • Provided strategic leadership, support and direction to staff by taking responsibility for staff issues, rostering and performance.

Administration Officer

Leisuretime Sports Precinct
03.2023 - 07.2023
  • Efficiently executed a range of administrative and reception duties, including but not limited to bank reconciliation, managing accounts payable, handling petty cash, processing invoices for events and programs, and dealing with preferred supplier transactions.
  • Resolve information technology issues in consultation with IT service providers.
  • Aided assistance in the provision of marketing including web site, brochures, event and program promotions, social media and internal marketing displays with an attention to detail.
  • Assisted with the efficient and effective management of daily administrative operations, including support for the Barwon Valley Activity Centre's administrative operational needs.
  • Managed venue booking programs and oversaw major event administration, encompassing settlement arrangements, invoicing, client communications, and the planning of events or programs.

Fire Prevention Officer

Emergency Management
12.2022 - 03.2023
  • Evaluated permit to burn applications and prepare and issue permits, notices to comply, penalty notices, or any other documentation as required.
  • Actively facilitated community compliance with all relevant state legislation, local laws, Council policies and guidelines and any codes of practice or work procedures in force from time to time.
  • Conducted annual fire season hazard inspections.
  • Developed reports in relation to any notices or documents issued and make recommendations as to the actions required.
  • Liaised with members of the community at all levels in relation to complaints, enquiries and Council requirements.

Administration Officer

Leisuretime Sports Precinct & Landy Field
07.2022 - 11.2022
  • Efficiently executed a range of administrative and reception duties, including but not limited to bank reconciliation, managing accounts payable, handling petty cash, processing invoices for events and programs, and dealing with preferred supplier transactions.
  • Resolve information technology issues in consultation with IT service providers.
  • Aided assistance in the provision of marketing including web site, brochures, event and program promotions, social media and internal marketing displays with an attention to detail.
  • Assisted with the efficient and effective management of daily administrative operations, including support for the Barwon Valley Activity Centre's administrative operational needs.
  • Managed venue booking programs and oversaw major event administration, encompassing settlement arrangements, invoicing, client communications, and the planning of events or programs.
  • Led the transition of Landy Field's management to Leisuretime, encompassing bookings, major events, and the management of relationships with stakeholders and user groups.

Golf, Training & Admin Team Leader

Swim, Sport & Leisure
02.2022 - 06.2022
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Successfully completed the recruitment of new staff members, developed and delivered their advanced skills training program.
  • Oversaw the revision and enrollment process for new course qualifications.
  • Overseeing the management and operations of three City of Greater Geelong Golf Courses, ensuring their success and efficiency.

Operations Coordinator

Barwon Valley Activity Centre
09.2021 - 01.2022
  • Led the development, management, and assessment of venue activities, competitions, and programs, notably the Belmont Market and Futsal Geelong competitions.
  • Responsible for the day to day operations of the venue.
  • Ensured the efficient management of the venue's daily booking and payment administration systems while delivering the highest level of customer service.
  • Develop, implement and maintain cleaning schedule for the venue that ensure a high standard of presentation and cleanliness throughout its operations.
  • Take responsibility for staff rostering, performance management as well as the induction and training of venue staff in association with the Stadia Manager.
  • Effectively and efficiently work with user groups and members of the wider community through the development and delivery of venue programs and activities as well as facilitate venue bookings.
  • Efficient completion of administrative functions inclusive and not limited to: bank reconciliation, accounts payable, event/user group invoicing and preferred supplier processing.

Operations Coordinator

Leisuretime Sports Precinct
08.2021 - 09.2021
  • Provided leadership in the development, management and evaluation of venue activities, competitions, programs and events including but not limited to the Belmont Market & Futsal Geelong competitions.
  • Take responsibility for the day to day operations of the venue in consultation with the Stadia Manager
  • Efficiently managed venue bookings and payment administration systems.
  • Delivered professional, prompt, and high-quality service for venue patrons.
  • Create, execute, and uphold a cleaning timetable for the venue to maintain a high level of presentation and cleanliness during all operational hours.
  • Assumed responsibility for the rostering of staff, management of performance, and the induction and training of venue staff.
  • Worked effectively and efficiently with user groups and community members by developing and delivering programs and activities at the venue, as well as facilitating the booking of the venue.
  • Efficiently executed administrative tasks, including but not limited to bank reconciliation, accounts payable, invoicing for events and user groups, and processing preferred suppliers.
  • Worked with the Stadia Manager in the strategic development of the Centre.

Administration Officer

Leisuretime Sports Precinct
03.2021 - 09.2021
  • Efficiently executed a range of administrative and reception duties, including but not limited to bank reconciliation, managing accounts payable, handling petty cash, processing invoices for events and programs, and dealing with preferred supplier transactions.
  • Resolve information technology issues in consultation with IT service providers.
  • Aided assistance in the provision of marketing including web site, brochures, event and program promotions, social media and internal marketing displays with an attention to detail.
  • Assisted with the efficient and effective management of daily administrative operations, including support for the Barwon Valley Activity Centre's administrative operational needs.
  • Managed venue booking programs and oversaw major event administration, encompassing settlement arrangements, invoicing, client communications, and the planning of events or programs.

Fire Prevention Officer

Emergency Management
03.2020 - 03.2021
  • Evaluated permit to burn applications and prepare and issue permits, notices to comply, penalty notices, or any other documentation as required.
  • Actively facilitated community compliance with all relevant state legislation, local laws, Council policies and guidelines and any codes of practice or work procedures in force from time to time.
  • Conducted annual fire season hazard inspections.
  • Developed reports in relation to any notices or documents issued and make recommendations as to the actions required.
  • Liaised with members of the community at all levels in relation to complaints, enquiries and Council requirements.

Project Administration Officer

Social Planning & Investment
09.2019 - 03.2020
  • Provide general administrative support, assist in the application process for Sporting Grants, aid in the ReX transition, and contribute to the completion of project evaluation reports.

Events & Catering Coordinator

The Geelong Arena
07.2018 - 07.2019
  • The position entailed direct liaison with clients for significant major events.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Served as the primary contact for all casual staff, developed training schedules, ensured adequate rostering, and maintained the café's stock for regular operations.
  • Successfully fulfilled the responsibilities of this role while concurrently managing my administrative duties, demonstrating the importance of prioritization and time management.

Administration Officer

Community Halls & Buses
05.2018 - 07.2018
  • Delivered high level customer service to all users and community groups seeking to hire community halls & buses.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Drafted and distributed invoices for outstanding payments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Developed and proposed an innovative booking process to facilitate easy booking requests for both customers and team members.

Events & Catering Coordinator

The Geelong Arena
10.2017 - 10.2017
  • The position entailed direct liaison with clients for significant events, including Victorian Gymnastics, Victorian Aerobics, Australian Legends Darts, and the ABS Forum & Christmas Party, while also guaranteeing that catering orders were placed within the established deadlines.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Served as the primary contact for all casual staff, developed training schedules, ensured adequate rostering, and maintained the café's stock for regular operations.
  • Successfully fulfilled the responsibilities of this role while concurrently managing my administrative duties, demonstrating the importance of prioritization and time management.

Administration Officer

Community Halls & Buses (Part-Time)
06.2017 - 12.2017
  • Delivered high level customer service to all users and community groups seeking to hire community halls & buses.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Drafted and distributed invoices for outstanding payments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Administration Officer

The Geelong Arena (Part-Time)
05.2017 - 06.2018
  • Efficiently completed administrative and reception tasks, including but not limited to bank reconciliation, accounts payable, managing petty cash, processing event invoicing, and handling preferred supplier transactions.
  • Assisted the Venue Manager with a focus on marketing tasks such as website upkeep, brochure design, event advertising, managing social media, and arranging in-house marketing displays.
  • Coordinated diaries, meeting room bookings, meetings and events for venue staff.
  • Responsible for venue booking program and major events administration including: settlement preparation, invoicing, client liaison and event planning.
  • Resolved information technology issues in consultation with IT service providers.

Event Supervisor

The Geelong Arena (Casual)
06.2017 - Current
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated schedules and timelines for events.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Shift Supervisor

Leisure Centres (Casual)
10.2017 - Current
  • Responsibilities included plant room management, building rapport with staff as well as ensuring rosters are populated, organizing covers when necessary
  • Displayed and utilized conflict resolution abilities effectively while under pressure.
  • Managing and covering breaks when required, providing general supervision of the entire centre.
  • Displayed highest level of customer service, coupled with exceptional problem-solving skills.

Lifeguard

Japan & Coffs Harbour
01.2016 - 10.2016
  • Displayed and utilized conflict resolution abilities effectively while under pressure.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Displayed highest level of customer service, coupled with exceptional problem-solving skills.
  • Navigated language barriers in high-stakes situations.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.

Leisure Service Officer

Leisure & Recreation
10.2015 - Current
  • Displayed and utilized conflict resolution abilities effectively while under pressure.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Manual handling for loading of major events.
  • Displayed highest level of customer service, coupled with exceptional problem-solving skills.

ADMINISTRATION OFFICER - LEISURETIME SPORTS PRECINT

03.2023 - 07.2023
  • This is a multi-skilled position, the effectiveness to which will be determined on the basis of high-quality outputs including the following aspects: Customer Service: Promote and implement Council's policy of Excellence in Customer Service by providing a friendly and efficient receptionist service to customers and guests to the Leisuretime Sports Precinct
  • Attend to all enquiries, both internal and external, in a positive, professional and timely manner
  • Adhere to all Council's policies and procedures as relevant to this position
  • Carry out other duties as deemed reasonable and appropriate to the role as directed from time to time
  • Administration/Marketing: Efficient completion of administrative and reception functions inclusive and not limited to: bank reconciliation, accounts payable, petty cash, event and programming invoicing and preferred supplier processing
  • Develop and maintain sound administration systems and procedures and provide support to Centre staff
  • Resolve information technology issues in consultation with IT service providers
  • Assist the Venue Manager in the provision of marketing including web site, brochures, event and program promotions, social media and internal marketing displays with an attention to detail
  • Develop and maintain client databases and statistical records for events, programs and services available through the Venue
  • Coordinate diaries, meetings and special events or training for Venue staff
  • Venue and Catering Operations: Provide assistance to the Venue Manager and Operations Coordinator in the efficient and effective conduct of the day to day administration operations of the venue, which includes supporting the Barwon Valley Activity Centre administration operational requirements
  • Provide support to the Management team in the efficient day to day management of the Venues booking program and major events administration including; settlement preparation, invoicing, client liaison and event or program planning
  • Team Contribution: Positive personal contribution to the successful operation of the Leisuretime Sports Precinct and to participate in the development of staff into an efficient, effective and customer focused team.

FIRE PREVENTION OFFICER

12.2022 - 03.2023
  • Evaluate permit to burn applications and prepare and issue permits, notices to comply, penalty notices, or any other documentation as required
  • Actively facilitate community compliance with all relevant state legislation, local laws, Council policies and guidelines and any codes of practice or work procedures in force from time to time
  • Conduct annual fire season hazard inspections, providing oversight and advice to temporary staff
  • Conduct inductions for all seasonal staff each year
  • Schedule day to day activities of other inspectors and drivers and ensure departmental processes and procedures are followed
  • Write reports in relation to any notices or documents issued and make recommendations as to the actions required
  • Liaise with members of the community at all levels in relation to complaints, enquiries and Council requirements.

ADMINISTRATION OFFICER (COMMUNITY HALLS & BUSES)

05.2018 - 09.2018
  • Within this role I worked alongside another staff member whom I worked hand in hand taking bookings for our community Halls and Buses
  • Enquires where taken via phone and email, there was a lengthy processes of booking forms, public liability, and payment of fees
  • During this period, I also took on project work to create new ideas and better ways to work
  • Projects such as review current processes and breaking them down to discover if there were more efficient ways of doing things.

EVENT & CATERING COORDINATOR (GEELONG ARENA)

08.2018 - 07.2019
  • During this period, I have been able to take on the role of Event & Catering Coordinator, some of the main responsibilities of this role include, stock management, staff management including but not limited to, rosters, training & qualifications, relationship building and recruitment
  • I am also responsible for the management of stock levels of the Café ensuring there is enough stock for events as well as during the week
  • This also includes stock take's & stock entering
  • I manage any court bookings, including liaising with tenants such as Basketball Geelong which occupy our courts Monday - Thursday from 4pm
  • Meeting Room bookings, such as forums, as well as Function Room bookings such as awards nights, all of which include preparing a staff roster, event catering, set up & pack down, as well as liaising with clients.

ADMINISTRATION OFFICER (GEELONG ARENA)

05.2017 - 12.2017
  • Directly worked with Venue Manager (Mark Giles), processing all invoices, banking and reporting, Centaman usage, oracle, first point of contact for phone calls and emails as well as assisting with contractors, tenants, user groups and visitors.

LEISURETIME SPORTS PRECINCT

- Current
  • Researching barriers of females in sport, developing initiatives to break the barriers
  • Develop come & try days, masterclasses, and education sessions
  • Liaising with Community Sporting Clubs, as well as groups such as Leisure Networks & AFL Barwon to develop & increase female participation.

LEISURE SERVICE OFFICER (LEISURE TIME CENTRE)

01.2016 - 01.2017
  • My role at Leisure Time involved using Centaman (POS), making coffees, cooking food, preparing food, cleaning, a high level of customer service as well as taking payments for games.

Education

High School Diploma -

Grovedale College
Geelong, VIC
2015

Skills

  • Possessing advanced emotional intelligence, crucial for fostering effective communication and nurturing relationships in any context
  • A compassionate and patient individual adept at seamlessly integrating into any team, cultivating a positive approach to both new and challenging tasks
  • Demonstrates unwavering integrity in all actions, coupled with a resilient mindset that enables the ability to adapt positively to challenges and setbacks, maintaining a strong moral compass and perseverance in the face of adversity
  • Possesses advanced and evolving IT skills, consistently sought out for problem-solving expertise, demonstrating a commitment to continuous growth and innovation
  • Exhibits exceptional proficiency in both oral and written communication, effectively conveying ideas and information with clarity and precision
  • Novice leader with a passion for personal and team development, committed to continuous growth and evolution
  • Proficient in conflict resolution, with a proven ability to navigate challenging situations effectively developed through experience
  • Exceptional attention to detail and organisational skills to ensure timelines are met to achieve customer satisfaction

Timeline

Venue Transition Manager

The Geelong Arena
05.2024 - 05.2024

Administration Officer

The Geelong Arena
10.2023 - Current

Administration Officer

Leisuretime Sports Precinct
03.2023 - 07.2023

ADMINISTRATION OFFICER - LEISURETIME SPORTS PRECINT

03.2023 - 07.2023

Fire Prevention Officer

Emergency Management
12.2022 - 03.2023

FIRE PREVENTION OFFICER

12.2022 - 03.2023

Administration Officer

Leisuretime Sports Precinct & Landy Field
07.2022 - 11.2022

Golf, Training & Admin Team Leader

Swim, Sport & Leisure
02.2022 - 06.2022

Operations Coordinator

Barwon Valley Activity Centre
09.2021 - 01.2022

Operations Coordinator

Leisuretime Sports Precinct
08.2021 - 09.2021

Administration Officer

Leisuretime Sports Precinct
03.2021 - 09.2021

Fire Prevention Officer

Emergency Management
03.2020 - 03.2021

Project Administration Officer

Social Planning & Investment
09.2019 - 03.2020

EVENT & CATERING COORDINATOR (GEELONG ARENA)

08.2018 - 07.2019

Events & Catering Coordinator

The Geelong Arena
07.2018 - 07.2019

Administration Officer

Community Halls & Buses
05.2018 - 07.2018

ADMINISTRATION OFFICER (COMMUNITY HALLS & BUSES)

05.2018 - 09.2018

Events & Catering Coordinator

The Geelong Arena
10.2017 - 10.2017

Shift Supervisor

Leisure Centres (Casual)
10.2017 - Current

Administration Officer

Community Halls & Buses (Part-Time)
06.2017 - 12.2017

Event Supervisor

The Geelong Arena (Casual)
06.2017 - Current

Administration Officer

The Geelong Arena (Part-Time)
05.2017 - 06.2018

ADMINISTRATION OFFICER (GEELONG ARENA)

05.2017 - 12.2017

Lifeguard

Japan & Coffs Harbour
01.2016 - 10.2016

LEISURE SERVICE OFFICER (LEISURE TIME CENTRE)

01.2016 - 01.2017

Leisure Service Officer

Leisure & Recreation
10.2015 - Current

LEISURETIME SPORTS PRECINCT

- Current

High School Diploma -

Grovedale College

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