Kristy Mclaughlin
Balgowlah,NSW
Summary
Dynamic Design Consultant with a proven track record at Coco Republic, excelling in customer engagement and sales, surpassing targets through a customer-centric approach and creative problem-solving. Skilled in interior decoration with a strong enthusiasm for design, effectively leveraging strong customer service expertise and a keen understanding of design elements to achieve exceptional results.
Overview
20
20
years of professional experience
Work History
Design Consultant
Coco Republic
Crows Nest, NSW
05.2021 - Current
- Greeted and engaged retail showroom customers, fostering a welcoming environment.
- Recommended appropriate furnishings to meet customers' unique requirements by thinking on feet and solving problems.
- Enhanced customer satisfaction by effectively up-selling and cross-selling a wide range of design products.
- Generated accurate quotations and invoices for customer sales.
- Managed and processed customer payments efficiently.
- Coordinated with various departments to schedule and manage furniture deliveries.
- Scheduled and conducted in-home consultations for home decoration projects.
- Surpassed monthly sales targets consistently.
- Designed and implemented visually appealing in-store merchandising displays.
Trade Sales Manager
Coco Republic
Crows Nest , Sydney, NSW 2089, Australia
01.2019 - 10.2019
- Managed all trade inquiries at the Crow's Nest showroom.
- Recommended suitable furnishings, fabrics, and finishes for Trade client projects.
- Created detailed quotations and generated accurate sales invoices for trade customers.
- Maximized sales opportunities through effective up-selling and cross-selling.
- Consistently met and/or exceeded monthly sales target.
- Expanded the trade customer database by proactively engaging with interior designers, architects, and property developers through warm and cold calling on Sydney's North Shore.
Design Consultant
Coco Republic
Crow's Nest , Sydney, NSW 2089, Australia
08.2017 - 09.2018
- Greeted and engaged retail showroom customers, fostering a welcoming environment.
- Recommended appropriate furnishings to meet customers' unique requirements by thinking on feet and solving problems.
- Enhanced customer satisfaction by effectively up-selling and cross-selling a wide range of design products.
- Generated accurate quotations and invoices for customer sales.
- Managed and processed customer payments efficiently.
- Coordinated with various departments to schedule and manage furniture deliveries.
- Scheduled and conducted in-home consultations for home decoration projects.
- Surpassed monthly sales targets consistently.
- Designed and implemented visually appealing in-store merchandising displays.
Business Owner
Kristy Lee Interiors
Manly, Sydney, NSW 2095, Australia
01.2009 - 07.2017
- Managed and operated an Interior design store and studio, overseeing all aspects of business operations.
- Sold a small collection of Australian-made sofas, chairs, bed heads, designer cushions, and lampshades, ensuring high customer satisfaction. This was at the core of the business.
- Curated and sold a diverse selection of case goods, lighting, art, rugs, accessories, and wallpaper.
- Liaised with representatives from major fabric and wallpaper distributors to maintain strong business relationships.
- Executed visual merchandising strategies to enhance shop layout and product displays.
- Conducted in-home consultations and subsequent visits to provide personalized interior design services.
- Oversaw all financial accounts and maintained accurate bookkeeping.
Interior Design Assistant
Multiple Employers
Mosman , Sydney, 2088, NSW, Australia
01.2005 - 01.2009
- After completing a Cert 4 in Interior decoration, I held full time roles, assisting renowned interior designers in Mosman, NSW, contributing to projects for Tempo Interiors, Babette Hayes Design, and Bridget Tyer Design.
Education
Certificate in Interior Decoration
Commercial Arts Training College - CATC
Sydney, NSW, Australia Certificate in Business
Auckland University Of Technology
Auckland, AUKSkills
Strong Customer Service Expertise
Customer-Centric Approach
Motivated Sales Representative
Creative Problem Solver
Strong enthusiasm for Interior Decoration and design
Keen Understanding of Design Elements
Education
Auckland, AUK,Sydney, NSW, Australia
Contact
Balgowlah, NSW 2093
Timeline
Design Consultant
Coco Republic
05.2021 - Current
Trade Sales Manager
Coco Republic
01.2019 - 10.2019
Design Consultant
Coco Republic
08.2017 - 09.2018
Business Owner
Kristy Lee Interiors
01.2009 - 07.2017
Interior Design Assistant
Multiple Employers
01.2005 - 01.2009
Certificate in Interior Decoration
Commercial Arts Training College - CATC
Certificate in Business
Auckland University Of Technology
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