Kristy Maree McLeod
GRETA,NSW
Summary
Personable and dedicated customer service representative with extensive experience within the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company core values. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing relationships with team mates and supporting teams.
Overview
6
6
years of professional experience
Work History
Customer Service Operator
Service NSW - Business and Trade
Newcastle
2024.01 - Current
- Commitment to customer service, through strong customer engagement.
- Followed communication procedures, guidelines, and policies when dealing with customers.
- Managed customer expectations by clarifying needs.
- Handling customer enquiries promptly and courteously while maintaining impartial when providing customers Australian Consumer Guarantee legislation rights.
- Utilised computer technology to handle high call volumes in a fast-paced environment.
- Adhered to all company regulations, policies, and procedures while interacting with customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Handled customer complaints, providing appropriate solutions setting customers expectations with accurate timeframes.
Call Centre Operator
Foundever Pty Ltd
Maitland
2022.04 - 2024.01
- Providing customer account balances
- Replacing debit and credit cards
- Closing credit card accounts
- Resetting online banking passwords and reactivating SMS protect
- Triaging fraud enquiries
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Developed effective working relationships with team members across multiple departments.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Following strict identification guidelines.
- Utilised knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments and complaints.
- Assisted customers with navigating the company's website to locate desired information.
Owner
Sunset Ridge Agistment
2018.06 - 2022.04
- Provided accurate information about products and services to customers.
- Exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Feeding Customers horses twice a day
- Ensuring customers are aware of any feed that they may be running short on to ensure they have to refill before they run out
- Resolved customer complaints promptly and efficiently.
- Attention to detail ensuring all cuts/abrasions are noted and reported back to customers
- General farm maintenance, not limited too, Post and Rail fencing, pluming, weed maintenance, irrigation, slashing, arena raking and maintenance
- Providing post veterinarian care if customers did not have the skillbase to do so, also not limited to, IM/IV injections, oral drenching, iGG checks on 12/24 hour foals, foaling down, tubing
- All administrative duties included in running a small business, insurance, ATO, invoicing, reconciling of accounts.
Admin Manager
McLeod Industrial Group
- Everyday management of all aspects of running a small business
- Working with suppliers to ensure all projects and current jobs have stock ordered or in stock.
- Provided leadership during times of organisational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, holiday requests.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Year 12 -
St Josephs Catholic College
Certificate 2 - Business Services and Administration
VET via St Josephs Catholic College
Skills
- Problem-solving skills
- Call Center Customer Service
- Verbal and written communication
- Reliable
- Customer Service Skills
- Management and multitasking
- Leadership
- Time Management
- Resolving issues
- Building rapport
- Call Control
- Data Entry
References
- Chelsea Lance, Foundever Pty Ltd, Team Leader, Chelsea.Lance@foundever.com.au, 0413717705
- Jennifer Avery, Service NSW - Business and Trade, Team Leader, jennifer.avery@service.nsw.gov.au, 0413145711
Timeline
Customer Service Operator
Service NSW - Business and Trade
2024.01 - Current
Call Centre Operator
Foundever Pty Ltd
2022.04 - 2024.01
Owner
Sunset Ridge Agistment
2018.06 - 2022.04
Admin Manager
McLeod Industrial Group
Year 12 -
St Josephs Catholic College
Certificate 2 - Business Services and Administration
VET via St Josephs Catholic College
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