Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristy Miller

Glenmore Park,Australia

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to improving and growing these qualities to succeed and contribute to organizational growth.

Pursuing role that presents professional challenges and leverages interpersonal skills, I have an ambition to take my proven success at building relationships with tenants and grow my positive outcomes to deliver to the Community in a larger scale.

Overview

18
18
years of professional experience

Work History

Housing Officer

Mission Australia Housing
03.2024 - Current
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
  • Enhanced community relations by attending events and fostering open communication between residents and partnerships
  • Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
  • Ensured compliance with federal, state, and local housing regulations through diligent monitoring of property conditions.
  • Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.
  • Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
  • Participated in community events to promote services and engage with public.

Employment Consultant

Wise Employment
03.2023 - 03.2024
  • - Fortnightly meetings
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Reviewed, tracked and coordinated employment referrals.
  • Managed caseloads of up to 45 monthly clients in search of gainful employment.
  • Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
  • Assisted clients with job placement.
  • Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Utilized a strengths-based approach when advising clients on career options allowing them to capitalize on their unique skill sets in the job market.
  • Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.
  • - Discussions about lifestyle and current situations in programs
  • - Working with Drug and Alcohol affected Clients
  • - Mental Health Discussions and plans
  • - Liaise with Employers and workplaces on behalf of clients
  • - Administration via online systems with Centrelink and Services NSW
  • - Team Collaboration for upcoming programs
  • - Ongoing team training and policy refreshers

Jobquest Skilled for Jobs
03.2022 - 03.2023
  • Duties include managing a team of 14 employees and also contractors who perform cleaning and mowing/outdoor maintenance of 129 sites between Penrith and Carlingford.
  • I started the day with the crew getting them out on the road and liaise with staff and Ventia who hold all the contracts our staff look after. Daily Duties include:
  • - See Crews off with any special requirements or tasks
  • - All ADHOC for the schedules and administration files shared between Ventia and Jobquest
  • - Take calls from Ventia, staff and Area Supervisors who work in or on the sites we take care of
  • - Discuss sensitive matters with teams and staff of issues that occur on site
  • - Complete reports and maintain vehicle check lists
  • - Complete site Audits and on the spot vehicle audits of all crews
  • - Organize staff to complete failed audits to have sites completed to specifications

Wiseberry Real Estate Penrith
07.2021 - 03.2022
  • Wiseberry Real Estate is my current work place, Wiseberry Thompsons bought my previous Real Estate on 1 June 2021. In which I had made an agreement with my previous Employer to stay for the period of the sale. I had intended to stay should it be a work place I was comfortable in but have found the new Management does not share my vision or goals or ethics in life. Therefore I am choosing to find a new career outside of this field. (Please see reference from Mooney Real Estate who I was employed with for the years prior to this Sale)
  • Duties include managing a port folio of 165 Properties in the Nepean Region and surrounding suburbs. I hold my Certificate of Registration which allows me to make all decisions on behalf of my landlords in regards to daily management of their Investment Property. Daily Duties include:
  • - Rental Receipting and Management of Property
  • - Maintenance tasks and jobs for all Properties
  • - Sourcing trades and repair options on behalf of landlords
  • - Advertising of new and existing properties
  • - Open Homes
  • - Lease renewals, sign ups and Open Homes for Vacant Properties
  • - Monthly disbursement of funds to Landlords and Processing of Bills
  • - Quarterly Inspections of all properties in my Port Folio
  • - Liaising with tenants, landlords, Insurance Companies and Trades
  • - Insurance Claims on behalf of Landlord

Mooney Real Estate
06.2016 - 06.2021
  • Began a part time Job with Mooney Real Estate to gain more skills and ended up working permanently in a Property Manager Roll. I thoroughly enjoyed my roll and worked hard with my Boss to ensure the Real Estates daily running and Property Management side of the business was run efficiently and currently leading up to the sale to Wiseberry Real Estate in June 2021
  • Duties Include:
  • - Quarterly Inspections
  • - Liaising with Landlords, Tenants and Trades
  • - Insurance Claims on behalf of Landlord
  • - Telephone Calls incoming and outgoing
  • - Open Homes and Inspections
  • - Application Processing
  • - Working closely with the Licensee on any aspects of the Business
  • - Responsibly for daily aspects of the Real Estate Office

Back To Basics Schoolwear
01.2011 - 01.2016
  • I began in the retail shop at the Schoolwear Manufacturer working behind the counter and fitting uniforms for at that time 17 schools, over the next couple of years I found myself responsible for daily running of the shop along with ordering of stock levels of all schools. Over time I found myself Managing staff, overseas orders, orientations for schools, and assisting with Production on all manufacturing of the schools uniforms.
  • Duties Include :
  • - Daily Management of shop and staff
  • - Weekly meetings with Production and staff on stock levels and production for shop
  • - Orientation organization with school principals and teachers
  • - Daily Accounts for the shop and takings and reports
  • - Ordering and liaising with Warehouse
  • - Organizing staff levels for different periods of the year relating to uniform needs
  • Reason for Leaving – Found employment in Real Estate for Career Development

Administration Clerk

Blacktown City Council
01.2007 - 01.2011
  • Administrations for the Maintenance team which were in control of the engineers for Roads, Driveways and Gutters in Specific Areas
  • Duties Include :
  • - Typing
  • - Telephone calls both incoming and outgoing
  • - Reporting for Engineers and Managers
  • - Spreadsheet creation for all Engineers on jobs
  • - All General Admin aspects for the department
  • Reason for Leaving – Sought Full Time work in local area

Education

Diploma - Community Services

TAFE NSW

Skills

  • Empathetic
  • Management of teams
  • Strong communication skills
  • Team-player
  • Reflective listening
  • Decision making for self and team
  • Flexible and reliable
  • Skilled in rapport building/understanding
  • Administration and strong organization skills
  • Negotiation
  • Referrals and networking
  • Reliability
  • Organizational skills
  • Team collaboration
  • Client needs assessments
  • Relationship building
  • Certified in First Aid

Accomplishments

  • Collaborated with team at Catholic Care in the Hoarding and Squaller program to successfully clean and maintain 3 of my current Tenants properties. Ensuring that relationships were strengthened and tenants supported throughout
  • Building good and strong relationships with other programs for successful outcomes for tenants
  • Have become the top of the board for Arrears Nationwide within Mission Australia Housing
  • Been an integral part of the Tenants Voice Committee with being present at both meetings and discussing topics and matters keeping focus within the group to ensure the Group keeps its momentum in a positive way
  • Have been recommended by staff in another program for roles within Mission Australia due to my current working relationship with tenants
  • Nominated by Sarah Trant National Manager, Resident Communications & Engagement for Housing Officer at our last Staff Conference for work done within my patch
  • Successfully completed a Mentee / Mentor Program that enhanced my communication skills and confidence

Timeline

Housing Officer

Mission Australia Housing
03.2024 - Current

Employment Consultant

Wise Employment
03.2023 - 03.2024

Jobquest Skilled for Jobs
03.2022 - 03.2023

Wiseberry Real Estate Penrith
07.2021 - 03.2022

Mooney Real Estate
06.2016 - 06.2021

Back To Basics Schoolwear
01.2011 - 01.2016

Administration Clerk

Blacktown City Council
01.2007 - 01.2011

Diploma - Community Services

TAFE NSW

Similar Profiles

CREATE PROFILE
Kristy Miller