Kristy Morcos

• Ensured efficient workflows and timely task completion.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Developed and implemented training program for new hires, accelerating their time to full productivity.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Reduced shipment delays by closely monitoring carrier performance and addressing issues promptly.
• Continuously monitored industry trends to stay informed of best practices and emerging technologies in cartage coordination, adapting processes as needed for optimal performance.
• Implemented risk mitigation strategies to minimize potential losses due to delayed or damaged shipments.
• Supported team members in managing daily tasks, fostering a collaborative work environment that increased productivity.
• Managed all aspects of import/export documentation related to cartage services, ensuring proper handling procedures were followed at all times.
• Provided exceptional customer service by responding promptly to inquiries regarding shipment status or other cartage-related concerns.
• Maintained a strong understanding of relevant regulations and compliance requirements, ensuring all cartage activities adhered to these guidelines while minimizing potential risks.
• Increased customer satisfaction by providing accurate, up-to-date information on shipments and delivery times.
• Coordinated cross-functional efforts to address any shipping or logistic challenges that arose during the cartage process.
• Established clear lines of communication between all stakeholders involved in the cartage process, fostering collaboration and efficiency throughout the supply chain network.
• Resolved disputes with carriers or customers professionally and efficiently, ensuring positive business relationships were maintained.
• Developed comprehensive reports on cartage activities, enabling informed decision-making for management.
• Enhanced logistical efficiency by analyzing data trends and implementing process improvements based on findings.
• Ensured timely deliveries with meticulous scheduling and route planning for carriers.
• Maintained strong relationships with carriers, negotiating competitive rates to optimize transportation costs.
• Proactively identified potential bottlenecks in the cartage process, taking corrective action before issues escalated into significant delays or problems.
• Streamlined cartage coordination processes by implementing efficient tracking and communication systems.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Generated end-of-day reports covering shipments, productivity, and financial totals.
• Reviewed paperwork to determine priorities and set schedules.
• Provided tracking information to enable clients to monitor progress of shipments.
• Coordinated shipments, determining timely transport of goods from point of origin to final destination.
• Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
• Facilitated required documentation to manage customs clearance.
• Stayed on top of shipment locations and current status to update offices and customers.
• Arranged delivery or storage of goods at destinations.
• Calculated weight, volume or cost of goods to be moved.
• Negotiated with carriers to secure best possible rates for clients and control costs.
• Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.