Summary
Overview
Work History
Education
Skills
Certification
References
Timeline

Kristy Nedelkovski

Kialla ,VIC

Summary

I am a dedicated Customer Service professional with a strong background in performing clerical and administrative tasks using exceptional communication and customer service. I am hardworking, accurate and efficient with the willingness to go beyond the job description.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Relationships Australia Victoria
Shepparton , Victoria
02.2017 - Current
  • Work effectively in a busy reception environment and also from home, handling multiple simultaneous demands.
  • Face-to-face, phone and online customer liaison, appointment scheduling,
  • Provide high quality customer service to assist and direct individuals and families to a range of specialised support services within the organisation.
  • Perform a broad range of administration skills, including Microsoft Office, customer databases and telephone switchboard.
  • Work effectively within team and also independently as required.
  • Complete in depth service request forms to gather information from clients for organisation, practitioners, as well as provide de-identified data for government organisations.
  • Describe services available to customers to provide information on how to best support individual or family.
  • Escalate critical client matters to supervisor, practitioners or manager to immediately support client.
  • Receive payment information from customers and implemented it into system.
  • Invoice and receipt cash, eftpos and online client payments.
  • Balance petty cash, and follow up of trial balance.

Bookkeeper

Orrvale Crown Orchards
Orrvale , Vic
07.2012 - Current
  • Track expenses and income for business while organising and maintaining bank statements and reconciliations for accounts.
  • Establish MYOB accounting system to reflect accurate financial records.
  • Organise and carry out quarterly and year-end processes for accountant.
  • Support operations by communicating with customers, organisations and filing documents and managing data.
  • Accurate record keeping and file maintenance.

Invitation & Stationery Designer

Kristy Nedelkovski Designs
Kialla, Vic
10.2012 - Current
  • Develop creative design for print materials such as invitations, menus, booklets and signs.
  • Create digital image files for use in digital and traditional printing methods.
  • Meet with customers to present mockups and collect information for adjustments.
  • Complete final touches for projects such as images sizes and font selection.
  • Work with clients to gather and define requirements, establish scopes and managing project milestones.
  • Apply knowledge of production to create high-quality images.
  • Create designs and collaborated with technical team to complete projects.
  • Employ design fundamentals when selecting typography, composition, layout and color in design work.
  • Create broad range of work using various design techniques.
  • Market my services through social media and networking.
  • Manage all duties associated with running a small business.

New Homes Consultant

Bronwyn Yze/Monteleone Homes
Shepparton , Vic
04.2016 - 09.2016
  • Prepared and presented quotations and building specifications to clients.
  • Liased with draft person with specific building details and requests.
  • Prepared contracts for the construction of new homes.
  • Met with clients to sign contracts and explain contents of the contract and the construction of their new home.
  • Assisted clients with colour selections for their new homes.
  • Attended to new enquiries for prospective new clients and provide them with necessary information.

Accounts Clerk

Faram Ritchie Davies
Shepparton , Vic
01.2002 - 04.2015
  • Efficiently maintained records for accounts payable and receivable.
  • Reconciled entries for financial reporting and bank reconciliation.
  • Invoicing and issuing of receipts.
  • Prepared Monthly BAS (Business Activity Statements)
  • Completed bi-weekly payroll and superannuation payments for employees.
  • Input of financial data and produced reports through MYOB.
  • Performed general administrative and reception duties and miscellaneous job related duties as assigned.

Education

High School Diploma -

Wanganui Secondary College, Shepparton, VIC
12.1998

Skills

  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Customer Data Confidentiality

Certification

  • Certificate IV in Financial Services (Bookkeeping)
  • Certificate III In Business Administration
  • Certificate of Participation - Foundations of Payroll Practice
  • Certificate of Completion - Locus Professionals
  • Professional Standards Certificate - satisfactory completed the course of instruction on trust accounts conducted by the Victoria Lawyers RPA Ltd


References

Shelley Watson

Centre Manager - Relationships Australia Victoria

Email: swatson@rav.org.au

Phone (03)58207444


Erica Molyneaux

Manager of the Goulburn region Victoria Legal Aid Office

Phone: (03) 58236200

Timeline

Customer Service Officer - Relationships Australia Victoria
02.2017 - Current
New Homes Consultant - Bronwyn Yze/Monteleone Homes
04.2016 - 09.2016
Invitation & Stationery Designer - Kristy Nedelkovski Designs
10.2012 - Current
Bookkeeper - Orrvale Crown Orchards
07.2012 - Current
Accounts Clerk - Faram Ritchie Davies
01.2002 - 04.2015
Wanganui Secondary College - High School Diploma,
Kristy Nedelkovski