Kristy Nelson
Melbourne
Summary
A highly skilled, motivated, positive skin therapist, salon manager, and trainer, with an engaging personality, strong interpersonal skills, and the ability to build and maintain relationships with internal and external stakeholders at all levels.
With a wealth of 25 years of experience in the beauty industry, I excel in driving teams to achieve exceptional customer experiences, operational excellence, and surpass sales goals.
I successfully implemented marketing strategies that boosted clientele and revenue.
Overview
28
28
years of professional experience
Work History
Trainer, Store Manager,Lead Therapist
Grown Alchemist
Carlton
01.2023 - Current
- Zenoti Software Owner Level.
- Oversaw a team of 5 therapists, coaching and mentoring the team, implementing strong team management practices to enhance overall performance.
- Team Leadership - Motivating and guiding staff.
- Inventory control
- Stocktakes
- Managed salon scheduling, optimizing staff workload.
- Enhance the guest experience by introducing salon promotions, which grew client spending per visit by 40%.
- Successfully managed store inventory.
- Administered weekly business reports and weekly team calls to the UK team.
- Conduct interviews and trade tests.
- Hiring and training new staff.
- Review performance to drive sales and KPIs.
- Payroll
- Rostering
- Manage treatment bookings.
- Educate guests about skincare ingredients, routines, and proper product use, creating a knowledgeable and trust-based relationship.
- Maintain a robust customer database by capturing client information, utilizing the database to drive marketing initiatives, repeat business, customer loyalty, and client rebookings.
- Drive sales and deliver KPIs by promoting with a clear focus on driving treatment bookings and post-treatment sales.
- Greeted guests at the door, giving 5-star service.
Beauty Therapist Event Specialist
Lancome
Melbourne
12.2014 - 01.2019
- Master in Lancome Product Knowledge and up Skilling in current beauty and skincare trends.
- Makeup and Beauty/Facial Events.
- Recruiting customers, and building relationships with internal and external teams.
- Achieving/exceeding sales targets and KPIs.
- Highly motivated with a results-oriented focus to drive sales.
- Educating customers on products and services.
- Adapting to different environments and teams to meet the changing demands of the job, and with the importance of being reliable and professional.
- Conducting skin and beauty consultations, and performing skin analysis.
- Exceptional customer service and grooming standards.
Senior Therapist 2IC
Groom Spa
Melbourne
02.2012 - 12.2014
- Skin consultations using the analysis technology and manual methods to diagnose both skin types and skin conditions.
- Medical-grade microdermabrasion, ultrasound sonophoresis device.
- Successfully upselling treatments, add-ons, and pre-purchasing a series of 3 to 6 salon treatments.
- Fulfill retail sales and exceed treatment targets, and I was the only therapist who made commission every week for three months in a row.
- Re: Booking and staying in touch with clients on a regular basis, with follow-up calls to ensure the customers are receiving outstanding service.
- Performing reception duties using Shortcut Salon software, preparing strategy sheets for the day.
- Meeting and greeting clients.
- Conducted all treatments: waxing, facials, full body spray tanning, manicures, pedicures, eyelash/brow tinting, advanced facials, body massage, spa packages, and body scrubs.
- Dermalogica, Priori and Ultra Ceauticals Product Knowledge.
Counter Manager
Clinique
Camberwell Pharmacy
07.2010 - 02.2012
- Exceptional customer experience management involves building and nurturing client relationships.
- Generating new clients to join our database.
- Focusing on the customer experience to improve our NPS.
- Daily, Weekly, Monthly Reporting.
- Meeting and achieving sales targets/KPIs.
- Performing consultations, Skin Analysis.
- Assisting customers in facial and makeup appointments.
- Responsible for regular stocktakes, ordering, and ensuring the counter is always fully stocked.
- Conducting clinic workshops.
- Actively working with multiple cosmetic houses, and selling to all customers, offering professional advice, care, and informed service on all makeup, skincare, and fragrance.
- Build and drive business by maintaining a close working relationship with the account executives and cosmetic hose representatives.
- Maintain customer bookings, appointments, and event workshops.
- Register Responsibilities.
Beauty Therapist Event Coordinator
Estee Lauder
02.2007 - 07.2010
Senior Therapist/Trainer
The Body Sanctuary
Neutral Bay
03.2005 - 01.2007
Senior Therapist
Beauty With In
Mosman
02.2002 - 03.2005
Beauty Therapist
Rejuvenate Day Spa -Aveda Concept Salon
Neutral Bay
01.1998 - 02.2002
Education
Certifate III
Sydney College Of Make Up Art
11-1997
Diploma
Madame Korner College of Beauty Therapy
12-1996
High School Diploma -
Camden High School
12-1995
Skills
- Team leadership
- Working effectively in settings of social and cultural diversity
- professionalism
- Performance management
- Employee training
- Customer relationship management
- Inventory control
- Sales strategy
- guest experiences enhancement
- Teaching
- Team building
- Communication
- Punctual
References
References available upon request.
Timeline
Trainer, Store Manager,Lead Therapist
Grown Alchemist
01.2023 - Current
Beauty Therapist Event Specialist
Lancome
12.2014 - 01.2019
Senior Therapist 2IC
Groom Spa
02.2012 - 12.2014
Counter Manager
Clinique
07.2010 - 02.2012
Beauty Therapist Event Coordinator
Estee Lauder
02.2007 - 07.2010
Senior Therapist/Trainer
The Body Sanctuary
03.2005 - 01.2007
Senior Therapist
Beauty With In
02.2002 - 03.2005
Beauty Therapist
Rejuvenate Day Spa -Aveda Concept Salon
01.1998 - 02.2002
Certifate III
Sydney College Of Make Up Art
Diploma
Madame Korner College of Beauty Therapy
High School Diploma -
Camden High School