Kristy Northey
Oran Park,NSW
Summary
Versatile and results-driven professional with extensive experience across administrative, customer service, and warehouse roles, notably at Harvey Norman Liverpool. Excelled in office administration and customer relations, enhancing workflow optimization and client satisfaction. Demonstrated proficiency in Microsoft Excel and effective verbal communication, achieving significant improvements in team efficiency and customer loyalty.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Harvey Norman Liverpool, Brown Goods Electrical
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Warehouse Team Member
Coles Group
08.2024 - Current
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Customer Service Supervisor
Woolworths Group
10.2020 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Warehouse Associate
Amazon
05.2019 - 08.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 25kgs.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
Education
Certificate III - Business Administration
TAFE NSW
NSW12.2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Strong problem solver
- Verbal communication
- Workflow optimization
Timeline
Warehouse Team Member
Coles Group
08.2024 - Current
Customer Service Supervisor
Woolworths Group
10.2020 - Current
Warehouse Associate
Amazon
05.2019 - 08.2020
Administrative Assistant
Harvey Norman Liverpool, Brown Goods Electrical
Certificate III - Business Administration
TAFE NSW
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