Kristy Pandolfo
Sydney,NSW
Summary
Medical administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within a healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organisational skills.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
South West Sydney Dermatology
Liverpool, NSW
09.2019 - Current
- Operating Bluechip and Medical Director programs.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and procedures.
- Processed referrals for specialists when requested by physicians or patients.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with doctors, nursing staff, and receptionists.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist doctors and nurses.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Inform patients of their financial responsibilities prior to rendering services.
- Taking messages from patients and promptly relaying them to the appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phones promptly and directed calls appropriately.
Medical Receptionist
Alfred Imaging
Five Dock, NSW
03.2009 - 01.2015
- Operating Comrad program.
- Face-to-face / over-the-phone customer service.
- Liaising with practitioners and patients.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.
- Calendar organisations.
- Operating cash/EFTPOS sales via POS.
- Processing claims.
- Creating preparation packs for examinations.
- Data entry and filling.
- Clinical skill
- Responsible for the supervision and training of junior staff.
- Assisting the radiologist with interventions.
- Monitored inventory levels of medical supplies and medications used in the clinic.
Fast Food Cashier
Oporto
Prairiewood, NSW
02.2007 - 01.2008
- Greeted customers in a friendly and professional manner.
- Taking orders promptly.
- Operated cash registers to process customer orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Organised take-out orders for customers quickly and accurately.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Counted and balanced cashier drawers.
Fashion Retail, Cashier and Service Surpervisor
Best & Less
Wetherill Park, NSW
06.2005 - 03.2007
- Face-to-face customer service.
- Greeted customers to determine wants or needs.
- Liaising with customers and staff members.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Processed payments using cash register, credit card machine and POS system.
- Supervised cash handling processes including deposits, refunds, returns.
- Team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Counted and balanced registers.
- Handled customer inquiries, complaints, and returns efficiently.
- Maintained stock levels by replenishing shelves, tidying displays and organising merchandise.
- Organised storeroom items neatly on shelves according to size, color or type of item.
- Assisted in setting up promotional displays, signage and window displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Certificate II in Health Administration
TAFE NSW
NSW01-2013
Higher School Certificate
Bossley Park High School
Bossley Park01-2008
Certificate II Hospitality
TAFE NSW
NSW01-2008
Skills
- Medical software
- Data entry
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Typing and filing
- Front desk operations
- Customer service
- Accuracy and attention to detail
- Collecting information
- Task coordination
Timeline
Medical Receptionist
South West Sydney Dermatology
09.2019 - Current
Medical Receptionist
Alfred Imaging
03.2009 - 01.2015
Fast Food Cashier
Oporto
02.2007 - 01.2008
Fashion Retail, Cashier and Service Surpervisor
Best & Less
06.2005 - 03.2007
Certificate II in Health Administration
TAFE NSW
Higher School Certificate
Bossley Park High School
Certificate II Hospitality
TAFE NSW
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