Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Quinton

Ellalong,NSW

Summary

Talented Supervisor with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

12
12
years of professional experience

Work History

Cellar Door 2IC

Pepper Tree Wines
09.2022 - Current
  • Assist Manager in successfully running the daily operations.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Fostered a positive work environment by promoting teamwork and open communication channels.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Food and Beverage Supervisor

Cypress Lakes Resort
06.2017 - 09.2022


  • Assist Manager in efficiently running the daily operations. Opening and closing the Restaurant and Bar.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned and executed promotions and special events in close collaboration with management.

Food and Beverage Supervisor

Estate Tuscany
12.2011 - 05.2017
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Education

High School Diploma -

Cessnock High School
Cessnock, NSW
11.1995

Skills

  • Wset Level 2 Certificate
  • Extensive Wine Knowledge of the Brand
  • First Aid Certificate
  • RSA
  • Effective Communication
  • Excellent Customer Service
  • POS System Operations
  • Data Analysis
  • Team Leadership
  • Organizational Skills
  • Sales Strategy
  • Time Management
  • Task Delegation
  • Idea Development and Brainstorming
  • Staff Training
  • Shift Scheduling
  • Product Ordering and Restocking

Timeline

Cellar Door 2IC

Pepper Tree Wines
09.2022 - Current

Food and Beverage Supervisor

Cypress Lakes Resort
06.2017 - 09.2022

Food and Beverage Supervisor

Estate Tuscany
12.2011 - 05.2017

High School Diploma -

Cessnock High School

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Kristy Quinton