Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kristy Robins

Kanwal,NSW

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals with a proven track record at Coles Supermarkets, enhancing customer satisfaction and streamlining operations. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Uses independent decision-making skills and sound judgment to positively impact company success.


Excelled in problem-solving and Microsoft Office, significantly reducing customer complaints and improving team efficiency. Skilled in team building and leadership, adept at fostering professional growth and managing diverse administrative tasks.

Overview

17
17
years of professional experience

Work History

Customer Service Manager

Coles Supermarkets
11.2014 - Current
  • Wyong -
  • Lakehaven -
  • Tuggerah - June 2022 - Current


  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Performed as Regional CSM Representative.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Provided Outstanding and Professional Customer Service.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed all Rostering tasks for the Customer Service Department.

Payroll and Office Administration

Coles Supermarkets
11.2007 - 11.2014
  • Managed central telephone system and directed calls accordingly, ensuring timely responses that contributed to excellent client relations.
  • Carried out day to day duties accurately and efficiently.
  • Performed all Payroll Duties.
  • Resolved customer problems and complaints.
  • Handled Cash Balancing duties and Accounts balancing.
  • Safety Committee Chairperson from 2009 to November 2014

Education

Certificate III Office Administration

TAFE NSW

Skills

  • Customer Service
  • Customer Focused
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel Skills
  • Time Management
  • Cash Handling
  • Team Building and Leadership
  • Issue and Complaint Resolution
  • Effective workflow management
  • Relationship Building
  • Employee Scheduling and Schedule Management
  • Staff Management and Training

Accomplishments

  • Performed as Regional Customer Service Representative for Coles Supermarkets

Additional Information

Courses Undertaken Through Employment


  • Return to Work Coordinator Course - Coles
  • Fire Warden Training - Coles
  • Insurance Underwriting Course

Timeline

Customer Service Manager

Coles Supermarkets
11.2014 - Current

Payroll and Office Administration

Coles Supermarkets
11.2007 - 11.2014

Certificate III Office Administration

TAFE NSW

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Kristy Robins