Kristy Saunders
Yarrawonga ,VIC
Summary
Motivated professional with desire to take on new challenges, a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while quickly mastering new skills. Experienced in engaging with diverse property types and understanding industry regulations, local government, and community dynamics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Residential Property Valuer
Opteon Solutions
Shepparton , VIC
11.2020 - Current
- Stayed current with different lender standards and documentation requirements.
- Maintained up-to-date knowledge of local market information.
- Undertook full inspections as per clients' requirements, including gathering accurate electronic field notes, measurements of land and improvements, and photographs as per Opteon's requirements.
- Reviewed contracts, leases and other related documents for accuracy.
- Compared legal descriptions against current property details to validate records.
- Researched comparable sales data from public records and databases.
- Used computer applications to analyze data and generate reports.
- Analyzed local housing market trends, including sales prices and rental income.
- Monitored changes in zoning regulations that could influence property values.
- Complied in the preparation of all valuations in accordance with the relevant legislation and professional association standards, including the Australian Property Institute (API).
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Real Estate Agent
Yarrawonga Mulwala Real Estate
Yarrawonga , VIC
01.2019 - 04.2020
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Researched current listings available in the area using multiple online resources.
- Prepared comparative market analysis to estimate properties' value.
- Prepared and delivered sales presentations.
- Created detailed property descriptions for use in marketing material.
- Promoted active listings through social media marketing and open houses.
- Presented properties to potential buyers and addressed questions.
- Coordinated appointments to show homes to prospective buyers.
- Liaised between sellers and buyers for profitable and efficient sales.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Client Advisor
Amplifon Hearing
Yarrawonga , VIC
06.2016 - 01.2019
- Worked closely with senior management team members regarding client relations initiatives.
- Developed relationships with clients through regular communication and follow-up.
- Identified client needs and provided tailored solutions.
- Processed payments accurately and efficiently according to established guidelines.
- Recruited new clients through proactive marketing initiatives, word-of-mouth referrals, and outreach opportunities.
- Participated in team meetings to discuss strategies for improving customer experience.
- Conducted preliminary hearing screenings to identify clients' hearing health, and booked assessments with the audiologist where necessary.
- Completed routine maintenance and repair of hearing aids.
- Educate and assist customers with using and servicing their devices and accessories.
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
- Kept confidential client information properly protected and only used for official purposes.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Receptionist Administrator/ Money Count Clerk
Yarrawonga Mulwala Golf Club Resort
Yarrawonga , NSW
06.2012 - 06.2016
- Answered incoming calls promptly and professionally; provided callers with accurate information, or directed them to appropriate departments and personnel when necessary, using a multi-line telephone system.
- Reserved and managed meeting room availability.
- Updated computer systems with changes in prices or availability of accommodations.
- Verified that all paperwork was completed correctly prior to check-in process being finalized.
- Assisted guests at check-in, completed payments, and provided information on various services within the hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Created reports detailing occupancy rates, average spending per night, number of cancellations.
- Utilized various software and tools to streamline processes and optimize performance.
- Calculated total funds from prior days' trade, incorporating catering, gaming TAB, KENO, bar tills, and accommodation.
- Executed daily spreadsheets incorporating takings and addressing any reporting discrepancies.
- Organized takings for bank deposit and security collection.
- Oversaw cash flow management in club safe and ATM replenishment.
Property Manager
Stockdale & Leggo
Yarrawonga , VIC
02.2007 - 07.2010
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Delivered non-payment notices to tenants following lease agreements and state regulations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Represented landlords during VCAT tribunal hearings and navigated eviction processes with tenants.
Customer Service Specialist
Commonwealth Bank
Melbourne CBD / Yarrawonga , VIC
02.2004 - 02.2007
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Informed customers about new products or services available through the bank.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Explained banking procedures and regulations to customers accurately.
- Reviewed loan applications, term deposits, credit card applications, and validated documentation for accuracy.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Practical Valuation Training - Residential Practising Valuer
Australian Property Institute
Sydney 07-2024
Bachelor of Commerce - Commerce
Deakin University
Melbourne, VIC09-2022
Graduate Diploma of Property - Property
Deakin University
Melbourne, VIC04-2020
Certificate IV in Property Services - Property Sales
Real Estate Institute of Victoria
Melbourne, VIC01-2019
High School Diploma -
Bacchus Marsh College
Bacchus Marsh, VIC12-2003
Skills
- Market analysis and valuation
- Data interpretation
- Sales and customer support
- Regulatory compliance
- Effective time management
- Professional ethics
Affiliations
- Committee member/Treasurer of Bundalong community group
- Committee member of the Mulwala Football Club
- Past committee member of the Yarrawonga Mulwala Basketball Association
- Past committee member of the Yarrawonga District Little League
Certification
- Class C driver license
- PMAPI residential property valuer
- Current member of the Australian Property Institute
- Current working with children's check
Completion of Subdivision
- From 2021 to 2023, I completed a four-lot subdivision at 3 Pyke Street, Bundalong, where I assisted North East Surveying with project management. This involved tracking development progress, managing applications, sourcing road base and infrastructure materials, coordinating with utility providers and trades for service installation, communicating with the local council regarding requirements, and liaising with conveyancers and banks to finalize individual titles.
Owner and operator of Yarrawonga Laundromat
- Commencing operations in April 2023, the business required the leasing and subsequent fit-out of a shop in accordance with building regulations. This included the connection of all necessary utility services and the installation of industrial washing machines, dryers, as well as lighting, security, and management systems.
References
- Christine Martin 0419 302 754
- Joanne Hourigan 0417 437 817
Timeline
Residential Property Valuer
Opteon Solutions
11.2020 - Current
Real Estate Agent
Yarrawonga Mulwala Real Estate
01.2019 - 04.2020
Client Advisor
Amplifon Hearing
06.2016 - 01.2019
Receptionist Administrator/ Money Count Clerk
Yarrawonga Mulwala Golf Club Resort
06.2012 - 06.2016
Property Manager
Stockdale & Leggo
02.2007 - 07.2010
Customer Service Specialist
Commonwealth Bank
02.2004 - 02.2007
Practical Valuation Training - Residential Practising Valuer
Australian Property Institute
Bachelor of Commerce - Commerce
Deakin University
Graduate Diploma of Property - Property
Deakin University
Certificate IV in Property Services - Property Sales
Real Estate Institute of Victoria
High School Diploma -
Bacchus Marsh College
Similar Profiles
Simon BryantSimon Bryant
Registered Valuer at Opteon SolutionsRegistered Valuer at Opteon Solutions
Joseph MartinoJoseph Martino
Property Valuer AAPI CPV at Opteon SolutionsProperty Valuer AAPI CPV at Opteon Solutions
Gant Patrick FrinkGant Patrick Frink
Staff Appraiser at OPTEONStaff Appraiser at OPTEON
Dharma ShawDharma Shaw
Beauty Therapist at Odara BeautyBeauty Therapist at Odara Beauty
Christy GrinterChristy Grinter
Treasurer Volunteer at Linga Longa Housing Co-operativeTreasurer Volunteer at Linga Longa Housing Co-operative