KRISTY SCOTT

Achievements:

Meeting competing priorities in an unpredictable environment within given timeframes. Establishing strong working relationships with colleagues and medical staff. Maintaining data accuracy to ensure the department operates smoothly and effectively while providing a positive patient experience.

• Patient admissions and discharge procedures
• Monitored and tracked budgets and expenses.
• Expedited document processing times by utilising advanced software tools for scanning, indexing, and archiving purposes.
• Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
• Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
• Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
• Answered numerous calls each day on multi-line telephone systems, supporting communication needs the community, external stakeholders and staff members.
• Established and maintained standard office procedures to achieve demanding targets
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
• Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
• Maintained filing system and organised customer documents for easy retrieval of information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.

Achievements

Housing nine homeless individuals into private and public housing within 6 months of working with Neami National. Providing community support for homeless individuals to be able to successfully be employed, housed and reintegrated into the community successfully, for those who have exited custody.

• Develop and implement Risk Management Plans
• Conduct Risk Management Assessments
• Improved relationships with local agencies through effective communication and collaboration for community development initiatives.
• Empowered clients to make informed decisions regarding their well-being with comprehensive assessments and counselling services.
• Provided crisis intervention services during emergency situations, offering immediate support and stabilisation to affected individuals.
• Increased access to healthcare services for low-income individuals, navigating complex systems on their behalf.
• Developed close working relationships with service providers to facilitate referral network for addressing mental health and substance abuse issues.
• Completed comprehensive assessments to identify needs and develop treatment plans.
• Advocated for client needs at meetings with interdisciplinary teams, ensuring proper support was provided.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Documented data and completed accurate updates to case records.
• Liaising with Corrective Services NSW, such as Parole, Extended Supervision Officers and Transitional Centres.
• Assisted with discharge planning by coordinating referrals to transportation, housing, healthcare and social and spiritual services
• Connected homeless individuals with temporary housing solutions while working on long-term plans towards stable living arrangements.

Achievements:

Completed translating, redesigning and developing the 4 EQUIPS manuals and in-cell packs in 7 languages for offenders who identify as Cultural and Linguistically Diverse (CALD).

• Kept senior management well-informed by preparing and presenting project status reports.
• Developed and deepened relationships with key stakeholders.
• Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
• Developed and monitored project schedules, budgets and objectives for successful completion.
• Partnered with project team members to identify and quickly address problems.
• Gathered and organised supporting materials for meetings and project updates.
• Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
• Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
• Implemented quality control measures to minimise errors and maintain high standards throughout the project lifecycle.
• Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
• Monitored deadlines and milestones to keep team on track with project schedule.
• Spearheaded cost-saving initiatives by identifying inefficiencies in processes and recommending optimal solutions for improvement.
• Developed comprehensive project plans outlining scope, timeline, budget constraints, and risk mitigation strategies.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Drove process improvements by analysing current workflows identifying areas for optimisation implementing best practices consistently.
• Reported regularly to managers on project budget, progress, and technical problems.

Achievements:

Met KPI and budget requirements. Managed and coordinated Services and Programs staff (OSP) to assist in the delivery of accredited programs for offenders at both community and custody locations. Representing Offender Services and Programs in the Prison Bed Capacity rollout (PBCAP).

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximised performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong team, with a focus on employee engagement, collaboration, and continuous learning
• Implement plans to meet targets in service delivery
• Provide guidance to staff of all disciplines regarding Case Management
• Balance day to day management and operational demands of OSP staff
• Meeting targets for program delivery
• Liaising with Regional Support Manager of the cluster
• Balancing staff Flex/Sick/Recreation Leave through Ellipse
• Address unexpected issues promptly and resolve in a timely manner
• Accomplished multiple tasks within established timeframes.
• Established performance goals for staff and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow staff to boost morale and promote employee retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.

Achievements:

Supporting, leading, and driving the team to success in becoming First in the state for program participation and retention rate. Building a strong rapport with all management divisions to work effectively for all to reach KPI's with minimal interruption while also maintaining program attendance and retention rate.

• Plan and co-ordinate the day-to-day provision of services & programs to offenders within MSPC Areas 2 & 3
• Facilitate professional supervision meetings
• Facilitate EQUIPS programs in custody and community locations
• Prepare EQUIPS custody program schedule and allocate facilitators and participants
• Review program referral lists, complete and allocate PPSI'S
• Collate roster for SAPO staff to complete Orientations for New Reception offenders
• Address and resolve local routine service delivery issues, including daily operational needs, lock downs & time-based tasks
• Meet KPI's
• Liaise with internal/external stakeholders such as State Parole Authority, Governors and Functional Managers
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Achievements:

Services and Programs Officer Regional Workshop NSW: Awarded the Department of Justice award for Delivering Exceptional Services (2018).

• Preparing Drug and Alcohol Residential Rehabilitation Court Reports
• Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
• Maintained database systems to track and analyse operational data.
• Collected, arranged, and input information into database system.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Conducted thorough investigations into complex cases, leading to successful outcomes.

Achievements:

Reconnecting Aboriginal Offenders with culture. Organising NAIDOC and Close the Gap events and providing efficient cultural support to Aboriginal Offenders.

• Assist in crisis interventions and provide cultural support to Aboriginal offenders
• Liaising with external stakeholders
• Liaising with CSI for event participation
• Facilitate programs
• Assist offenders to re-connect with family
• Provide cultural support and case work for Aboriginal offenders
• Co-ordinate Cultural events (NAIDOC Day)
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Achievements:

Quelling volatile situations and reducing risks of self-harm through effective communication, negotiation skills and in my 4 years assigned to the Acute Crisis Management Unit.

• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.