Kristy Sims
Narrabri,NSW
Summary
Accomplished Customer Service Manager at Woolworths, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through innovative solutions. Excelled in fostering teamwork and enhancing customer satisfaction, demonstrating exceptional time management and decision-making skills. Proven track record in training and mentoring, ensuring a customer-focused approach across teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Woolworths
04.1997 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree -
Narrabri High School
Narrabri, NSW1993
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
Certification
- First Aid Certification
Referees
Dean grant Christina Brooks Anne Conroy
0467010094 0467921898 0499991273
Timeline
Customer Service Manager
Woolworths
04.1997 - Current
No Degree -
Narrabri High School