Kristy Smith
Summary
A career as a Senior Beauty Therapist has spanned over 23 years with a successful career in delivering premium services to a diverse clientele. Offering expertise in performing an extensive range of Invasive and non-invasive treatments. Building and maintaining a network of satisfied clientele by delivering personalized customer service and consultations to ensure the attainment of their beauty goals.
Overview
14
14
years of professional experience
Work History
Senior Beauty Therapist
Self-employed
01.2010 - 01.2024
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Created welcoming environments for clients by maintaining clean, organized, and visually appealing treatment room.
- Maintained loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Managed inventory control, reducing waste and minimizing stock discrepancies through regular audits.
- Implemented new treatment protocols, ensuring adherence to industry best practices and company standards.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Played key roles in planning special events such as spa parties or promotional offers which contributed to increased brand visibility in my local community.
- Continuously expanded knowledge of industry trends and innovations through ongoing professional development opportunities.
- Followed up with customers to increase satisfaction with purchases and services.
- Collaborated with team members to create seasonal promotions, resulting in increased bookings and sales.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Increased revenue through effective customer service and inventory management.
Education
Certificate IV in Beauty Therapy - Beauty Therapy
Charles Darwin University
Casuarina, NT05.2002
Skills
- Strong Communication Skills
- Deep Tissue Massage
- Microdermabrasion expertise
- Team Leadership Qualities
- Advanced Waxing Techniques
- Product Knowledge Expert
- Expert skin analysis
- Professionalism and Etiquette
- Continuing Education Commitment
- Spa management experience
- Aromatherapy knowledge
- Eyebrow shaping mastery
- Manicure and Pedicure Expertise
- Hygiene and sanitation standards
- Sales and promotion abilities
- Customer Service
- Organization and Multitasking
- Retail experience
- Team Collaboration
- Products knowledge
- Client Relationship Building
- Customer Engagement
- Flexibility and Adaptability
- Relationship Building
- Relationship building and management
- Customer Consultation
- Paperwork management
- Beauty Trends
- Appointment Scheduling
- Skin analysis
- Theft Prevention
- Payment Processing
- Inventory Control
- Quality Assurance
- Brand Awareness
- Sales coordination
- Demonstration skills
- Cosmetics and Facial Care Services
- Customer Needs Assessment
- Merchandise Restocking
- Sales expertise
- Upselling strategies
- Event Planning
- Product Demonstration
- Event Promotion
- Cosmetics selection assistance
- Licensed Cosmetologist
- Sales closing
- Returns processing
- Esthetics
- Display arrangements
- Product Demonstrations
- Manicures and Pedicures
- Money Transfer Systems
- Cosmetology
- Social skills
- Clear Communication
- Decision-Making
- Tool, Equipment, and Surface Sanitizing
- Supply Ordering and Management
- Product Knowledge
- Beauty Treatment Recommendation
- Waxing treatments
- Scalp Massage
- Staff Supervision
- Eyebrow Shaping
- Dye and Tint Application
- Facial Hair Removal
Timeline
Senior Beauty Therapist
Self-employed
01.2010 - 01.2024
Certificate IV in Beauty Therapy - Beauty Therapy
Charles Darwin University
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