Kristy Straub
Berwick,VIC
Summary
Dynamic leader with a proven track record at Calvary Healthcare, adept in strategic corporate guidance and relationship building. Excelled in enhancing client satisfaction and team development, evidenced by management recognition and successful crisis management. Skilled in effective communication and multitasking, consistently achieving objectives with a professional demeanor.
Overview
28
28
years of professional experience
Work History
Customer Relationship Coordinator
Calvary Healthcare
Melbourne, VIC
01.2022 - Current
- Company Overview: (Customer Relationship Coordinator)
- (Customer Relationship Coordinator)
- Assisted sales team in closing deals by providing relationship guidance.
- Maintained professionality and efficiency while working closely with leadership.
- Reviewed customer complaints ensuring prompt resolution of issues.
- Provided superior customer service to ensure satisfaction with products and services.
- Coordinated and maintained client relationships through timely communication.
- Responded promptly to customer inquiries regarding product features or services offered.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
National Manager Calvary Assist
Calvary Healthcare
Melbourne, VIC
06.2024 - 11.2024
- Company Overview: (Acting – National Manager)
- (Acting – National Manager)
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategic business plans to drive growth and profitability.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Monitored day-to-day operations of the national organization and identified areas of improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Assigned work and monitored performance of project personnel.
Senior Administrative Officer/Admissions Coordinator
St Judes
Narre Warren, VIC
01.2020 - 01.2022
- Company Overview: (Senior Administration Officer, Admission Coordinator)
- (Senior Administration Officer, Admission Coordinator)
- Coordinated with IT department to resolve technical issues and maintain office equipment.
- Coordinated communication between various departments within the organization.
- Provided support during special events organized by the organization.
- Provided guidance to junior staff on how to perform duties effectively.
- Ensured compliance with organizational guidelines and regulations.
- Processed invoices related to purchases made by the organization.
- Oversaw maintenance of office equipment, coordinating repairs and upgrades as necessary.
- Supported the onboarding process for new hires, including documentation and orientation schedules.
- Managed and coordinated administrative operations for the organization.
- Managed office supply inventory, placing orders and ensuring cost-effective procurement.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries.
- Maintained records of employee attendance, leave requests, reimbursements.
- Utilized office software, including word processing, spreadsheets, and databases, to complete tasks.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Created and maintained filing systems to ensure efficient retrieval of documents.
- Handled confidential information in an appropriate manner according to company policy.
- Responded promptly to customer inquiries via telephone or email.
Administrative Officer
Viewhills Manor
Endeavour Hills, VIC
01.2013 - 01.2020
- Company Overview: (Administration Officer)
- (Administration Officer)
- Maintained positive working relationship with fellow staff and management.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed and oversaw office personnel activities.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Reviewed and approved vendor invoices.
- Stocked inventory and ordered office and kitchen supplies.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Coordinated support to facilitate general office operations.
- Planned staff and training meetings and scheduled conference rooms.
- Greeted guests and vendors to assist in navigating space.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Monitored email accounts regularly and responded appropriately within established timeframes.
Wallara Australia
Dandenong
01.2004 - 01.2007
- Company Overview: (Cook, Residential Support Worker, Community Support Worker)
- (Cook, Residential Support Worker, Community Support Worker)
Laurent’s Patisserie
Clayton
01.2003 - 01.2004
- Company Overview: (Pastry cook, Kitchen hand, Packer)
- (Pastry cook, Kitchen hand, Packer)
Safeway
Cranbourne North
01.1997 - 01.2003
- Company Overview: (2IC Registers, Customer service, Management team, Bakery)
- (2IC Registers, Customer service, Management team, Bakery)
Education
Mandatory Training and new skills -
Calvary
02.2025
Senior First Aid Workplace Level 2 -
12.2006
Certificate 1v - CHC 40302
Disability Work
12.2005
Food Safety Supervisor -
FGM Consultants
12.2005
Certificate 111 -
Woolworths Store Operations
12.2002
Certificate 111 -
Woolworths Bakery Retail
12.2002
Certificate 1V -
Woolworths Management
12.2000
Cranbourne Secondary College - Completed Year 11, Subjects – English, General Mathematics, Geography, Materials & Technology (Food), Information Technology
12.1997
Skills
- Brand representation
- Cross-functional coordination
- Feedback collection
- Empathy development
- Strategic corporate guidance
- Interviewing skills
- Relationship building
- Community relationship building
- Team development
- Attention to detail
- Problem-solving
- Effective communication
- Professional demeanor
- Multitasking Abilities
Personal Information
Date of Birth: 09/04/80
Personalhistory - Description
I am a mother of two. I enjoy watching local football, gardening, cooking and reading books. I enjoy new challenges and like to work towards goals. I am very organized and focused, and like to be part of a team.
References
References available upon request.
Timeline
National Manager Calvary Assist
Calvary Healthcare
06.2024 - 11.2024
Customer Relationship Coordinator
Calvary Healthcare
01.2022 - Current
Senior Administrative Officer/Admissions Coordinator
St Judes
01.2020 - 01.2022
Administrative Officer
Viewhills Manor
01.2013 - 01.2020
Wallara Australia
01.2004 - 01.2007
Laurent’s Patisserie
01.2003 - 01.2004
Safeway
01.1997 - 01.2003
Mandatory Training and new skills -
Calvary
Senior First Aid Workplace Level 2 -
Certificate 1v - CHC 40302
Disability Work
Food Safety Supervisor -
FGM Consultants
Certificate 111 -
Woolworths Store Operations
Certificate 111 -
Woolworths Bakery Retail
Certificate 1V -
Woolworths Management