Kristy Tominich
Calamavale,QLD
Summary
Over the past 20 years, I have worked with a wide range of individuals across various ages, nationalities, and levels of needs.
My experience has taught me the importance of adapting my approach to meet different needs for clients.
This has made me realise that after all the different aspect of work I have been able to be flexible and available to my clients needs in order to maintain a successful business with long time clients who have also grown with me in both a business and a personal trust.
Clients that I miss dearly but am interested and eager to grow in a new town with a new direction but to still be a asset to customer service and client care.
Overview
20
20
years of professional experience
Work History
Business Owner/Operator Supervisor
JK Jobs
Bargara, Qld
04.2004 - Current
- Handled various tasks, including bond cleaning, domestic yard maintenance, house cleaning, and commercial mowing and gardening contracts. Anything I have been asked to do, I have usually given it a good effort if I knew I was capable of getting the job done eventually.
- Kept up-to-date knowledge with local business, business licenses, permits, and tax requirements.
- Conducted research on industry trends in order to stay competitive in the marketplace.
- Developed and implemented business strategies to increase profitability and market share.
- Time management with different clients and job sites to maximize productivity.
- Stock control, to be prepared for the week ahead.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Training and hiring of staff for different sites and work duties.
- Navigate the COVID requirements and policies to maintain and continue contracts on job sites.
- Ensure sites and buildings are security-coded, locked, and Safety Data Checks are carried out.
- Emails and communications with management and clients to increase workloads and keep everyone happy, and things continue to run smoothly.
- Scheduling extra time and jobs to ensure that elderly and more vulnerable clients are safe and happy at home.
- Outsourcing extra services for clients to help meet budgets for clients within the home.
Resort Cleaner
Manta 5 star resort
Bargara, QLD
08.2007 - 08.2015
- Provided assistance with laundry services when needed.
- Washed windows both inside and outside of the facility.
- Emptied trash cans and replaced liners as needed.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Scrubbed walls to remove scuff marks or stains.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Transported trash bags to designated disposal areas.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Inspected rooms for cleanliness prior to guest arrival.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Polished furniture to remove dust and dirt buildup.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed company uniform, performance and security policies with every job.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Kept business entrances clean, tidy and professional in appearance.
Cleaner
Spotless/Biniris contracts
Bundaberg, QLD
08.2006 - 08.2009
- Inspected rooms for cleanliness.
- Schedule routine for each shift of 4 workers to clean every room of a Tafe.
- Toilet classroom, canteen, library auditorium
- Sds safety checks for each area and logged with management weekly.
- Documenting co-workers hours for payroll.
- Supplies ordering and inventory
- Communications with supervisors, security and onsite management to schedule weekly rooster.
Education
Certificate IV - Family And Community Services
Hader Institute
Melbourne05-2025
Some College (No Degree) - Cert IV in Business (small Business Management)
Business Success Group Pty Ltd
BundabergSkills
- Contract Negotiation
- Marketing campaign development
- Marketing expertise
- Sustainable business models
- Inventory Control
- Contract Management
- Personnel Management
- Financial Reporting
- Business Planning
- Customer Service
- Project Management
- Staff Management
- Ability to be proactive and problem solve
- Good communication skills
- Patience, flexibility and understanding
- Work well as a team and help encourage others
- Attention to detail
- High level accountability
- Reliable
- Emotional understanding and Empathy
Timeline
Resort Cleaner
Manta 5 star resort
08.2007 - 08.2015
Cleaner
Spotless/Biniris contracts
08.2006 - 08.2009
Business Owner/Operator Supervisor
JK Jobs
04.2004 - Current
Certificate IV - Family And Community Services
Hader Institute
Some College (No Degree) - Cert IV in Business (small Business Management)
Business Success Group Pty Ltd
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