Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristy Tonks

Coles Bay,TAS

Summary

I am 45, grew up and lived in Tasmania most of my life.

Now making a lifestyle change and moving to Perth WA in July.

I am a very honest reliable motivated woman.

Hardworking and dedicated to my role I will always perform to the best of my abilities.

I have over 10 years cleaning experience, I have worked under my own ABN cleaning Airbnb properties.

Past 2 years working as housekeeping supervisor at an award winning luxury resort .

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Saffire Freycinet
06.2022 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

House Cleaner

Hazards Handy Help
07.2020 - 07.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Bartender

Beachfront Bicheno
05.2019 - 05.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Saint Mary’s High School
Saint Marys, TAS
11.1995

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Staff Training and Development
  • Task Delegation
  • Customer Relationship Management
  • Invoice Processing
  • Problem-Solving
  • Microsoft Office
  • Room Occupancy Maintenance
  • Rms booking system
  • Microsoft office
  • Riteq

Certification

Current First aid certificate

Current WA RSA certificate


Hazardous chemical awareness certificate of completion


Chemical safety awareness certificate of completion


Federal group code of conduct certificate of completion


Covid 19 return to work certificate of completion


Manual handling certificate of completion


Timeline

Housekeeping Supervisor

Saffire Freycinet
06.2022 - Current

House Cleaner

Hazards Handy Help
07.2020 - 07.2022

Bartender

Beachfront Bicheno
05.2019 - 05.2020

Saint Mary’s High School

Similar Profiles

CREATE PROFILE
Kristy Tonks