KRISTY WHITE
Shortland,Australia
Summary
Dedicated and passionate HR Generalist/Case Manager with a strong foundation in Human Resources, and a keen interest in fostering positive employee relations and organisational success. Possessing excellent communication and interpersonal skills, I am adept at supporting HR functions, including recruitment, employee onboarding, and performance management. Highly organised and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Eager to apply my enthusiasm and commitment to best practices in HR while learning from experienced professionals in the field. Demonstrated ability to empathise and advocate for employees, ensuring their needs are addressed promptly and effectively. Ready to contribute to a team-oriented environment and drive the success of HR initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Generalist
NDIA
Newcastle
03.2023 - Current
- Providing sound advice to clients and stakeholders regarding early intervention, compensation, and related HR issues.
- Resolving problems using knowledge and experience and taking the initiative to identify alternative courses of action.
- Interpreting and applying legislation, policy, agreements and guidelines to recommend solutions to address Early Intervention and Case Management issues
- Initiating, coordinating, and monitoring an injured or ill employee's workplace rehabilitation program.
- Connecting and coordinating people involved in the return-to-work process
- Promoting the health benefits of good work, early intervention and the organisation’s return to work approach
- Assisting the NDIA to provide suitable employment for injured or ill employees
- Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning, and liaison with other sections on policy, project, or operational issues.
- Achieving successful outcomes of return to/ remain at work for staff who identify with an illness, injury, or disability
- Training, coaching and mentoring
- Taking a leading role in supporting a safe culture in the NDIA, including sharing one's own expertise, and providing guidance to colleagues.
- In-depth knowledge of relevant statutory, regulatory, and policy frameworks to provide objective advice and resolve problems of a complex nature.
- Preparing briefs, reports, meeting papers, and other materials related to managing the return to work for staff with an injury, illness, and/or disability.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Established and maintained trusted relationships around organisation to optimise business and employee experience.
- Prepared or maintained employment records using human resources management system software.
- Maintained employee records ensuring accuracy and confidentiality.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Provided guidance to managers on employee relations issues.
- Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
- Addressed harassment allegations, work complaints or other employee concerns.
- Interpreted and explained human resources policies, procedures or regulations.
- Worked cross-functionally to optimise efficiency and execute on HR business processes.
Claims advisor NSW Workers compensation
Suncorp/GIO
01.2018 - 05.2023
- Experience across new, long term, corporate, physical, psychological and highest needs claims
- Senior member of the Icare PIAWE review project
- Member of the technical advisor development team
- Understanding and interpreting state legislation and regulations, Workers compensation Act, SIRA, SafeWork NSW
- Meeting deadlines
- Meeting and exceeding KRA's
- Regular success in return-to-work outcomes, driving claims to closure
- Collaborative reviews via phone, video and face to face, regular involvement in case conferencing, successfully building positive relationships with key stakeholders, communication with employers, injured workers, Dr's, providers and brokers, utilising knowledge of programs and thinking outside the box to achieve outcomes
- Training and mentoring new starters
- Nominated for Shine awards due to my levels of customer service and a strong desire to succeed
Customer Value Specialist
Suncorp
01.2016 - 01.2018
- Exceeding KRA's, contributing to the team environment, generating new business and deepening customer relationships, conflict resolution and negotiation
- Trained in AAMI, GIO and Suncorp brands, Customer service and thorough knowledge across home, motor, landlord and strata insurance, trained as a member of the emergency response team assisting the home claims team during times of natural disasters
Family service advisor
Newcastle Memorial Park (Invocare PTY LTD)
01.2015 - 01.2016
- Assisting families choose a final resting place for loved ones
- Administration and reception, Customer service, the ability to be empathetic to a situation but maintaining a professional distance
- Sales, achieving budgets (monthly, quarterly, annually), to think outside the box and achieve the best possible outcome for clients
- Daily contact with clients digitally, face to face and via telephone
Education
High School Diploma -
Waratah Technology High School
Newcastle, NSW12-1997
Skills
- Compensation and benefits
- Onboarding and orientation
- Recruitment and selection
- Diversity and inclusion
- Employment law compliance
- Internal communications
- HR policies and procedures
- Employee engagement
- Background checks
- Client advocacy
- Ethical practice
- Active listening
- Recruitment
- Relationship building
Certification
Mental health first aid certificate
References
- Frances Parsons, Direct reporting line- NDIA, 0411 228 130, frances.parsons@ndis.gov.au
- Raelene Hawkins, Direct reporting line- NDIA, 0408 643 923, raelene.hawkins@ndis.gov.au
Timeline
HR Generalist
NDIA
03.2023 - Current
Claims advisor NSW Workers compensation
Suncorp/GIO
01.2018 - 05.2023
Customer Value Specialist
Suncorp
01.2016 - 01.2018
Family service advisor
Newcastle Memorial Park (Invocare PTY LTD)
01.2015 - 01.2016
High School Diploma -
Waratah Technology High School