Kristy Williams
Caloundra,Australia
Summary
Results-driven Retail Consultant with 15 years of customer service experience in the retail sector. Managed point of sale transactions, staff training, and store operations while overseeing budget management and improving financial performance. Committed to enhancing customer experiences and operational efficiency through strategic application of industry knowledge.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Coles Supermarkets
Maroochydore, QLD
05.2025 - 12.2025
- Processed customer transactions efficiently at Coles Supermarkets.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Maintained accurate cash drawer and balanced daily sales.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints with empathy and professionalism.
- Greeted customers and provided friendly customer service.
- Assisted customers with product inquiries and service needs.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Educated customers about promotions and loyalty programs effectively.
- Informed customers of in-store promotions or pricing specials.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Verified that all coupons were valid prior to processing them into the system.
Retail Consultant
W.J Williams
Sunshine Coast/ Brisbane, Australia
10.2005 - 03.2022
- Provided tailored customer service to enhance client satisfaction
- Executed contract bond cleans to achieve compliance with industry cleanliness standards
- Collaborated with real estate companies to fulfill specific cleaning requirements
- Executed safe manual handling tasks in various settings
- Managed invoicing processes to maintain accurate financial records
Bar Assistant
Currimudi Hotel
Currimundi, Australia
01.2007 - 06.2009
- Delivered exceptional customer service in high-volume bar setting
- Administered all aspects of bar service, from pouring to dispensing
- Ensured compliance with responsible service of alcohol regulations
- Performed routine cleaning to maintain hygiene standards and ensure a safe environment
- Adjusted to varying schedules, showcasing reliability and commitment
2IC / Assistant Manager
Woolworths
Currimundi/ Kawana, Australia
02.2002 - 12.2005
- Facilitated training and mentorship for team members to enhance skill sets
- Developed and managed staff rosters to ensure optimal coverage
- Facilitated training and mentorship for team members, improving overall team skill levels
- Developed and managed staff rosters, ensuring optimal coverage and operational efficiency
- Oversaw budget management and financial performance, aligning expenditures with business goals
- Managed store opening and closing procedures
- Operated point of sale systems, including cash and EFTPOS transactions
Check Out Operator
Bi-Lo
Kawana, Australia
03.2001 - 10.2002
- Oversaw point of sale operations, ensuring accurate cash and EFTPOS transactions
- Delivered friendly customer service at checkout, enhancing customer experience
- Performed till reconciliations at end of shifts, ensuring financial accuracy
Education
Caloundra State High School - Years 7 to 10
Caloundra State High School
Skills
- Cash handling
- Transaction processing
- Payment collection
- Customer satisfaction
- Cash management
- Refund handling
- Customer service
- Customer focus
- Customer relationship management
- Upselling techniques
- Retail experience
- Merchandise restocking
- Telephone management
- POS systems
- Invoicing
- Computer literacy
- Basic math
- Team coordination
- Multitasking and organization
- Organizational skills
- Adaptability and flexibility
- Calm demeanor
- Patience and composure
- Problem solving
- Conflict resolution
- Attention to detail
- Critical thinking
- Effective communication
- Communication skills
- Reliability and punctuality
- Quality assurance
- Technology proficiency
- Manual handling
- On-the-job training
- Adaptable teamwork
- Customer relationship management
- Upselling techniques
- Technology proficiency
- Product Knowledge
Certification
- RSA
- RSG
Timeline
Customer Service Cashier
Coles Supermarkets
05.2025 - 12.2025
Bar Assistant
Currimudi Hotel
01.2007 - 06.2009
Retail Consultant
W.J Williams
10.2005 - 03.2022
2IC / Assistant Manager
Woolworths
02.2002 - 12.2005
Check Out Operator
Bi-Lo
03.2001 - 10.2002
Caloundra State High School - Years 7 to 10
Caloundra State High School