Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Wilson

Wyndham,VIC

Summary

A passionate, forward-thinking leader experienced in building an effective business infrastructure within a hard working team. Highly proficient in providing strategic oversight and direction of all HR/People strategies, with a focus on company culture and employee engagement.

Able to build strong relationships with employees at all levels of an organisation, and foster an inclusive and collaborative work environment.

Overview

16
16
years of professional experience

Work History

Office Manager

ASU Victorian Private Sector Branch
01.2019 - Current
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Facilitated open communication channels between employees and leadership, fostering a supportive work environment.
  • Managed branch-wide training and development activities, resulting in increased employee skillsets and satisfaction.
  • Provided coaching and guidance to managers on employee relations issues, reducing conflicts while maintaining positive working relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined HR processes for improved efficiency and reduced administrative workload.
  • Ensured compliance with current legislation and regulations through ongoing policy review and updates as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.

Union Organiser

ASU Victorian Private Sector Branch
02.2015 - 01.2019
  • Mentored junior organisers on best practices for recruitment efforts, conflict management techniques, or other essential skills.
  • Strengthened union membership by executing effective outreach strategies to potential members.
  • Collaborated with various stakeholders to address grievances and resolve conflicts among union members.
  • Improved working conditions by advocating for health and safety measures in the workplace.
  • Negotiated favourable contracts for union members by actively participating in collective bargaining processes.
  • Developed comprehensive campaign plans by analysing member needs, employer practices, and industry trends.
  • Established partnerships with community organizations to support social justice initiatives aligned with union goals.
  • Assisted union members in navigating complex legal procedures related to workplace disputes and arbitration proceedings.
  • Managed communications between union leadership, rank-and-file members, and employers to ensure transparency and collaboration.
  • Fostered a positive work environment conducive to teamwork among organising staff through encouragement of open communication channels.
  • Negotiated collective bargaining agreements.

Executive Assistant

MUA Victorian Branch
01.2011 - 01.2015
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Developed comprehensive membership reports for management to analyse trends, opportunities, and areas for improvement.
  • Maintained up-to-date records of all membership data using CRM software systems, facilitating efficient reporting processes for internal use or external audits if required.
  • Increased membership retention by implementing personalised outreach strategies and follow-up initiatives.

Flight Attendant

Virgin Australia
08.2008 - 01.2011
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Education

VCE

Hoppers Crossing Secondary College
Hoppers Crossing, VIC
2003

Skills

  • Organisational Management
  • Team Building
  • Employee Relations
  • Employee Engagement
  • Training and Development
  • Creative Thinking
  • Conflict Resolution
  • Culture Building

Timeline

Office Manager

ASU Victorian Private Sector Branch
01.2019 - Current

Union Organiser

ASU Victorian Private Sector Branch
02.2015 - 01.2019

Executive Assistant

MUA Victorian Branch
01.2011 - 01.2015

Flight Attendant

Virgin Australia
08.2008 - 01.2011

VCE

Hoppers Crossing Secondary College

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Kristy Wilson